We recently purchased furniture (at the Havertys Furniture Store on Glenwood Avenue). Our son & his friend needed living room furniture for their apartment. We purchased a Shiloh Grand Sofa & Loveseat and a Porter Coffee Table & End Table. Sonia Nagpal placed our order & Bobby Hassell made sure it was delivered the day after they moved in. I couldn't add photos to this review, so I added them to the Havertys page. The delivery went smoothly, the furniture looks great & they are very happy. We highly recommend Havertys! read more

Havertys Furniture - The Shiloh Grand Sofa & Loveseat and the Porter Coffee Table & End Table look great in our son's new apartment! - Furniture Stores Near Me - Raleigh, North Carolina

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Welcoming and pleasant staff. I barely crossed the entrance before someone approached me to introduce himself and offer assistance. The furniture store was clean and the decor was very nice. The furniture sets were laid out nicely and the entire floor was extremely shoppable. I recommend Havery's for high-quality furniture. The price, quality, and service align. read more

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We visited multiple furniture stores before deciding to purchase our new couch from Havertys. Our interactions with Lisa while deciding were pleasant and not pushy. They also offer a service to see how the couch would look in your space. We ended up selecting the Jenna sectional in dove. It is a very nice couch for the price. We also purchased insurance so to be determined on how that goes. read more

We purchased a two seat couch for our recent move to Raleigh and loved our experience at Havertys! Gregg was such a huge help and very knowledgeable about selecting the right piece of furniture for our home. He walked us through several different options and offered to map out furniture placement within our home layout. Highly recommend Havertys - be sure to request Gregg! read more

A reputable furniture store. Decent prices, unique stock of merchandise! I'd shop there! read more

I have been buying from Havertys since moving into my house in 2015. Since then we have purchased 3 more times purchasing our bedroom set, my daughters bedroom set, and living room. We have worked with Bobby Hassell in sales and have never been disappointed. Any questions we have had before, during and even years after purchasing he returns our calls which is a big reason we come back to this location on top of the quality of furniture. Recently we purchased a couch set and had issues with the cushions that were not covered under the extended warranty. Without me knowing Bobby and his Store Manager Deja Miller reported our issue with their customer service as they reached out and offered to replace everyone of our cushions. This past week everything was delivered, installed and old cushions were picked up. Top to bottom everyone involved was great to work with. I'm not one to leave reviews in general, but after this level of customer service I could not leave it go by unrecognized. read more

Started off with great service by Sonja. She was so helpful and gave us good direction with little info. She was very personable. Choices, quality and value were all very good. Delivery was exceptional too. I will definitely be coming back for any future updates. read more

We have been Haverty's customers for years and have always been satisfied. In 2021 we purchased a bedroom set, as well as the Guardsman warranty. The finish on top of one piece started coming off. Guardsman denied the claim. A Haverty's rep called and said that they would repair it in house (which I thought was great customer service.) When the piece was returned, within a couple of weeks, the finish started coming off again. This morning I contacted Customer Service and was told that their effort to repair the furniture was a "one-time courtesy," and that I would need to get an independent dealer to repair it. Very unfortunate. I guess I'll look elsewhere the next time I need furniture. read more

Great customer service. You do have to wait a long time for your orders, but it is well worth it

My 81 year old father bought a chair that came in with a tear that was factory repaired before it was shipped. We noticed the tear and they wanted us to jump through hoops with texts and emails to file a claim. They won't handle the defective chair at store level. They kept giving him a hard time for not following their procedure on the claim. So family will have to get involved. Terrible customer service and product quality. Would not recommend. read more

My husband and I just got home from Haverty's and we could not be any happier. We are repeat customers so well informed about the quality and classic look of the furniture. We worked with Thomas Hoover and the interior designer Carolina and highly recommend their expertise! They presented several options to us and helped us narrow our choices down to what made sense for our floor plan and lifestyle. Highly recommended by us! read more

My beef with this store: I was immediately swarmed by an eager gray-bearded gentleman who kept within 20 feet of me at all times. It felt like stalking. I told him, I was "just looking." I know he was trying to be helpful, but I left the store sooner because of it. There was a cluster of people off to the side that looked like sales people talking to each other. Few customers. If you're looking for transitional/traditional furniture of good quality and are willing to pay a higher price, this is your store. The selection is much better than most other stores, but still lacking in variety of options (e.g. for a sofa: arm style, feet options, high back/low back, attached pillows). Many of their sofas are fine. Not cutting edge design, but reasonably comfortable. They do seem to have a lot of trendy, low-to-the-ground, oversized, deep-cushioned, bed-like seating. Shorter cushioned sofas had role arms, low backs and loose pillows, so the styles could look sloppy easily. Their leather sofas were extremely comfortable, more supportive, and less sloppy, and they weren't excessively expensive. Very few fabrics on display were soft to the touch or textured. They had lots of different items, from consoles and bedrooms to decorative items. Hopefully one of these stores will figure out how to sell beautiful, modern office furniture that doesn't look stiff. Dull credenzas, hutches, etc. They're 5-8 years behind. Didn't buy anything but felt most likely to find something suitable here due to the variety and number of personnel working there. read more

Do Not purchase from Havertys Furniture! We purchased recliner in May in July it failed . We had purchased an insurance policy from them which is supposed to for 5 years of almost complete coverage. It states that after 60 days they will replace your item if it can't be repaired. In July, we filed a claim. The tech came out and advised that the motor had failed and that he would return within the week to replace the motor. Here we are in almost October with no repairs, no est as to when parts will be available. They advise that because the chair was still under manufacture warranty our insurance can't be used. There is no 60 day arbitration, it's just a too bad for you wait forever for tge part tgat May never come in. The insurance policy states it begins at purchase. Untrue as you can not use it for the first year. They refuse to repair or replace the chair, they also will not prorate the insurance policy as it truly only covers 4 years, not 5 as paid for. We have filed a complaint with the AGs office but Havertys has not replied to them either. Purchase elsewhere! This is a completely unfair trade practice and taking advantage of customers. They will not stand behind their products or services. read more

$3200 SCAM! This company had the nerve to bill us 3200 for a custom new couch we had to wait 4 months to receive, only to deliver a broken, falling apart set off the truck. After a long fight and them trying to get us to sign off and keep it to fight for a refund (which would of never happened), they talked us into giving a second chance. Weeks later, the 2nd delivery arrived. Wavey, missing pieces of wood chunks, and FLAT pillows, bad stitching, misaligned cushions, the set looms like a childs attempt! This was TERRIBLE. I lost money for deliveries, and now almost 5 MONTHS trying to get results here. HAVERTYS has been the WORST for quality!!! This is an absolute joke. DO NOT BUY CUSTOM HERE!!! Be Safe!​​​​​​​​​​​​​ read more

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We purchased 2 leather recliners over $4,000 and purchased extended warranty. The color is coming off of both chairs after 2 years and they say it's normal wear and tear. The sales person was excellent but service Unacceptable! read more

I purchased a Bedroom Combo from Havertys . The 5 drawer dresser drawer slide just fell apart. I called the store and got the number for the main plant. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. I could purchase the part but the shipping was twice the part. Now mind you I spent a considerable sum in furniture with them. I told them I was not pleased with the shipping charge of a piece the shipping should be less that $5.00. They did not seem to care, like take it or leave it attitude. Needless to say, I will not be purchasing any more furniture from Havertys. The furniture looks good but does not have the quality to last. read more

Just my first visit here, just looking around right now, so I didn't buy anything. I met Danielle, who was really helpful and wasn't too pushy, when I said I'm at the early stages of shopping. They seem really organized and well put together! read more

Recently, I bought a sofa from Haverty's. It is comfy. The price was reasonable. And the delivery was spot-on. They were there right when they said they would be. It was very easy to follow their online delivery status progress. It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. (It also helps that the freight elevator is very accessible from my unit.) Contrary to some of the other reviews, I didn't find the salespeople to be pushy. In fact, quite the contrary. I found the sofa I wanted in about 10 minutes and I told the "customer service" desk I wanted to buy it. "Who was helping you?" she asked. Ummm.....myself? So I actually had to wait for someone to come process it. I negotiated a small discount. I was very pleased with my service and my purchase. read more

Excellent customer service. Ask for Brooklyn for an expert recommendations and ideas.

I recently had the interior of the house repainted, which had the handy consequence of my furniture no longer matching, and so I began the process of shopping all the stores on Glenwood Ave. I was disappointed that Home Comfort had closed, since that had been my primary furniture store for years. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. I am so glad I stopped in! I immediately found the pieces that I needed for both my living room and family rooms. Marc R was friendly and helpful, and patiently worked with me over three days while I took numerous fabric samples home to see how it would look in my home's light before I finally decided. Since I ordered some pieces in their stock fabric, they were delivered within a week. The delivery team was fabulous: friendly, careful, and efficient. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. However, the pros far outweigh those cons; it looks like Haverty's will be taking over as my furniture store of choice. read more

Bad, bad, bad, will never be back. We will be new to the area, and will need many rooms of furniture. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. Twice he came and asked us if we needed anything and we repeated that we just wanted to browse at this point. Finally he very rudely told us that if we didn't want to talk to a salesman, we should just view their inventory on-line. Can you believe that!! read more

Haverty's pushes the Guardsman warranty KNOWING guardsman is horrible. Nearly all of their bad reviews, which there are a lot of, are due to Guardsman not doing anything. If Haverty's had ANY integrity they would not push this company in order to get a few extra dollars out of the client. My recliner stopped working, in the reclined position, around the first of June 2023. I filed a claim on June 7, 2023. The service rep showed up a couple of weeks later and said I need a new motor. He ordered it right then. After a month I called to get the status and was told the part was never ordered. They ordered it then and told me to notify them when the part showed up. It is now October 4th and my chair is still not fixed and the part has never shown up. 4 months with a recliner stuck in the reclined position. A birthday party, a gender reveal party, company for a week, and guests nearly every weekend over the summer with a broken chair. Their customer service is horrible and the warranty is useless. Don't waste your money on the warranty and choose a furniture company who doesn't knowingly scam you with a warranty company they KNOW is useless. read more

Sonia Nagpal was our sales person just wanted to let Havertys know that she was very attentive and knew exactly what we wanted my two sofas arrived today and we are just over the moon with the way they look thank you again for what you done Lorraine & Tim Keller read more

I've had the worst experience ever today dealing with a furniture store on this level. I had an appointment scheduled for today to change out of my damaged piers to the entertainment center that I purchased from Haverty's. Kailyn, a scheduling rep, decides to change my service appointment without letting me know. How lazy is that!? I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. Bobbett is ill-equipped to manage even the phone call that she and I had. She was so unprofessional she was laughing on the phone. I told her that Haverty's should never make a change to a customer's delivery or a customer's paperwork without speaking to the CUSTOMER. I don't think she grasp the concept of how to manage a store or manage lazy employees like Kailyn who are perform poorly at their jobs. The takeaway is get everything in writing from them, my original appointment was schedule for today from 10 a.m. to 2:30 p.m. via phone with Kailyn. This entire process was mishandled by Kailyn and Bobbett Guinness inappropriately attempted to cover for her. read more

After hitting up furniture row on Glenwood Ave, we ended up at Havertys. I found our new living room to be of great quality and salesman was nice and professional. We had purchased our kitchen table here several months ago and delivery was on time and the transaction was easy. Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. Would highly recommend you stop in as they have quality pieces at reasonable prices. read more

Their furniture selection is good and the prices are very reasonable, but the salespeople are OBNOXIOUS and insist on following you around (even when you ask them politely to stop). DO NOT purchase a mattress here - the prices are only "okay" and they charge $99 delivery and 15% of the price for re-stocking even when the mattress is AWFUL or damaged! Be warned!! read more

Great shopping experience especially without the weekend traffic. The sales associate was patient, kind, and helpful with my selection of furniture. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. I definitely will refer Havertys to others, and will consider them again for future purchases. read more

STAY AWAY! Worst experience ever with this company! We were supposed to have our new couch in 4-6 weeks. It was not ready for almost 4 months and when it came, it was damaged by the delivery drivers (who were extremely rude by the way). We ended up having to wait another month for a replacement. The salesperson Lisa was very apologetic and pledged to "make it right" to us due to all the hassle. After everything was done, I called and left several messages at the store and her cell phone so she could "make it right". I got no response either time. This company has no interest in keeping customers happy after they get your money. Very disappointing read more

Although their prices were great Mello was a waste of our time. He disappeared and was no help when we wanted to buy an item. I'd probably buy there again, but I'd avoid dealing with Mello. read more

We bought a nice leather sofa here. Overall, we were satisfied with the sales process, and with the sofa initially. Our problem was the warranty. They sold us on the extended 5 year warranty that would cover 'everything'. We paid a LOT of money for the warranty. After 2.5 years, we had some leather cracking on the couch, and some issues with the padding on one side. Even though the warranty clearly says it covers the leather cracking, it seems impossible to get them to honor the warranty. They made us jump thru hoops to file a claim, and then sent someone out who said it couldn't be fixed. (Remember, the salesman who sold the warranty said, if we can't fix it, you get a new couch!) We appealed and were just told no, not covered. If you buy furniture there, do NOT shell out for the extended warranty that you will never collect. read more

Really impressed with their engagement at the store. It was welcoming and helpful, but not pushy. We were allowed to browse the store and check back when we were ready. (Will F. was our salesperson). We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. We're still able to get delivery same-week and their delivery update tracker is awesome! Next level logistics, providing real-time truck tracking, driver name and photo, and updates. Haverty's is leaving their "high-end" competition in the dust!! read more

Haverty`s furniture is nice, but the 5 star rating is for the customer service. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Will helped us when Brooklyn wasn't around when we went there the second time and he is very good too. read more

We just bought a house in Raleigh and needed some extra pieces of furniture. We went to several furniture stores and could not find what we wanted so we decided to try Havertys and we were so pleased. Sonia helped us find everything we needed and got us the best prices available. Carolina the designer worked with Sonia to help us pick out rugs to go with our furniture and our new home. Both ladies were amazing. I would highly recommend the store! read more

We bought a sofa from Haverty's. We figured it would be good quality so we were willing to pay more since it was a nice sofa. After two years of owning it, the sofa springs do not sit comfortably. The funny thing is that for another room we bought a more inexpensive sofa at the same time that sits better after 4 years. We purchased the Guardsman protection plan that is an absolute waste. It does not cover poor construction of the sofa springs. The sofa we have before this lasted 12 years before the springs gave out. Do not buy from Haverty's nor buy the Guardsman plan. It is a waste. read more

I had the same couch for 10 years. I decided it was time for a change and gave my couch away for free on Facebook marketplace. I looked at Rooms-to-go and Ashley furniture and all of their furniture looked cheap. I wanted a quality couch and I didn't mind paying a little more for it. I did some research and was impressed with Haverty's collection. My favorites were the Avery collection and the Alexis collection. I ultimately bought an Alexis couch for $999.00. I would recommend the $250.00 spray guard. I added it to the total purchase price because I wanted to protect my investment. They saleswoman was very nice. I never felt pressure to buy. I would highly recommend Haverty's furniture to anyone looking for a quality piece of furniture. read more

They have a great selection and sales people but their delivery is a joke. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. They need to fix their delivery systems & communication!!! read more

FACT: Haverty's is the only place around here that has bed side tables with a drawer AND cabinet.

Excellent advice and experience in the store shopping. Delivery has been a nightmare experience of incompetence. Told the delivery date... only part of our order was delivered. Kept coming in pieces over the next week... each requiring someone to be here for delivery with a wide window. Last to deliver was a bed frame... thought we were done.... NOPE... they failed to deliver the legs for the bed slats. So ... bed is of no use while we wait for that to be delivered. The experience requires that the company deliver on the promises made. Truly bad experience with their "White Gloves" delivery. I will go elsewhere in the future. read more

Overpriced and still comes from China. Delivery often takes 2 months or more... and after it arrived it was damaged. Probably will not be shopping there again. read more

Never again. Took THREE tries for Haverty's to deliver a buffet that was not damaged coming off the truck. Our salesperson was oh-so-happy to make the quickest and easiest sale of her career when we selected and purchased the furniture within minutes. However, when the first defective piece was delivered, it was one excuse after another. We requested, in writing, a refund of the delivery fee...which we did eventually get, but not without CONSTANT follow up on my part (and only intermittent responses from the store). It is frustrating to pay thousands of dollars for furniture and then have to worry that the quality is poor. We will definitely NOT return to this location again, and I doubt we will ever purchase from Haverty's again. read more