I really love my bed, but I felt like I was lied to by the salesperson, who told me that the…read moreinstallers would be able to move my old bed to an upstairs bedroom. When the installers arrived, they said they could not do it due to liability issues, so I had to move my queen size mattress and box spring up a flight of stairs by myself, which was not fun! The installers informed me that it wasn't the first time they were given misinformation from a salesperson about this issue. Also before the bed arrived, I received an email from Mattress Firm that indicated they would roll out the red carpet and the installers would wear booties over their shoes. The installers rolled out a small red carpet outside their truck, twenty feet from my house, which didn't make any sense. Wouldn't you want to put the red carpet inside the person's house to protect their floors? Also, the installers didn't wear booties as the emailed promised. So, needless to say, I'm not impressed with this company keeping their word.

Sadly, we have been slow in posting this review due to illness, however it's been on our minds the…read morewhole time. If we could give this company a "Fantastic" review with 10 stars we would. See, David the District Manager and David the Store Manager assisted us with a much needed mattress. We had purchased one from a competitor here in San Angelo and without going into great detail - let's just say NIGHTMARE situation at that other company. So while still reeling and frankly in tears we drove across the street to Mattress Firm in San Angelo - thank God we did! See, we had been sleeping on our sofa and recliner because we didn't have a "mattress" and sleeping like this while going through treatments! We did this for over 2 months. So, when we arrived at Mattress Firm and met with David and David they were fantastic. They truly understood the pain, need and how distressed we were. They made specific arrangements and in less than a week we had our new mattress delivered. Then with a nightmare web-problem with the payment they actually made the right choices and went above and beyond to solve the problems which were out of our control and out of their control! They were so caring, compassionate and willing to help us get a mattress. David, the District Manager and David the Store Manager moved mountains to get us a bed so we could finally sleep at night - God Bless them...we do/will always recommend people in San Angelo, Tx to go to Mattress Firm store to buy because they say what they will do AND do what they say! No games, no stress, just good clean business! If you need anything PLEASE go see them and NOT the other nightmare companies! Finally we have been able to get some much needed sleep in our new fantastic bed!

Vince was a great help! Answered all of our questions and needs. Very clean and organized also ver…read moreaffordable! Thanks for the new dresser !

We needed a new bed, saw a post about this place on Facebook decided to give it a try came home…read morewith a bed a pillows. Great place the gentlemen is very helpful willing to work with you as much as he can. Differently will be going back

Joe Bob is extremely helpful; really knows this stuff. He answered every question. He gave me a…read moregreat price and terrific customer service. This is a local store; significantly more flexible and responsive than any of the chains.

Greg was great! Good mattress deals!!! Great service!!!! It was a joy shopping at furniture row!read more

I have purchased every bed in my house from here. I've had an issue with two of the mattresses over…read morethe last 15 years and each time they honored their warranty with no questions, no issues, no problems. I would recommend This company to anyone. ALSO...Their foldable frames are the most awesome thing when you're trying to fix your guest bed

The owner will lie to you without hesitation and is misogynistic.He has an outdated demeaning way…read moreof speaking to women. His attitude was completely different between how he treated me vs my wife. The first bit of furniture we bought my wife dealt with someone else and had a pleasant experience. We went to buy a full bed with mattress, dresser, night stand. He went through a whole story on how he doesn't carry full and tried convincing us we should get a queen. I told him I found one on his website that we wanted. He looked and said they didn't carry a full. I had to point out they did but in the grey frame. He then tried talking me out of it saying he would have to mark it up 20% to compensate for shipping. He did the same thing when we wanted a mattress from online. He tried getting us to buy a $600 in store mattress vs the $194 mattress with his 20% mark up. When we picked a nightstand he pointed out the other matched the dresser we were buying. I said we wanted that one because it offered usb ports. He lied and said that one did also. We didn't look just took him for his word. He pointed out we would need a wood base for our mattress and said he would add it. He never did. We did not notice this until we got our delivery 8 weeks later. We made the mistake of not making him itemized his invoice so we were not sure if we were charged or not. When called he said he would let us have it for $100 it would be 108 for tax. We called again on Monday at 4:45pm to confirm the price and that he had one available. He argued the price and insisted he never said that. He finally conceded and said come pick it up we are open until 6. We arrived at 5:10pm to find he had closed his store. It wasn't worth the hassle to make him honor his word. I was very apparent he was going to do anything possible to avoid it. So we bought a base from another store at $103 with free shipping. We were wanting to refurnish our whole house. We decided to take our business somewhere else.

Nice clean store. My nephew bought here and got a good deal on a sofa and love.read more

When you are new to a city you never know what kind of furniture store you are going to walk into…read more Trend seems a little tight inside but don't let that discourage you. They have great furniture for what may seem to be way higher price than the big chain stores but the quality is better. We got a couch and love seat combo. Beautiful and comfortable. The sales woman was super sweet and knew her sales and if she didn't she made sure she found out. The only down side was like I said earlier is right in the store. Hard to test out the recliners. Will go back in the future.

Shopping for mattresses & at first we went to Ashley's & was so disappointed at how our experience…read morewas & as we drove down the road , decided to stop at Trend just to see & we were greeted so nicely & treated so great & the price was just what we wanted to pay & I would recommend this place ! It was a feel good store with great people ready to cater to your needs !!!

I located a discontinued item at this location. It was literally only three in the entire US. I…read moreasked for verification that the item was indeed in the store; they pulled the item and sent me a picture of the box. I spoke with the manager to brainstorm ways to get the item shipped to me as the distribution center would not pick it up and ship to the store closest to me. The first salesperson put me off after a day or so. I had to call several times to followup on the item for over a week. I needed dimensions for the prepaid shipping label. The salesperson literally could not measure the box and correctly provide L X W X H. The shipping company would get the prepaid label and the store only had to ensure the item was ready for pickup. They were unwilling to assist in coordinating the shipping. The literally missed out on a sale because none of them could proble solve. Very poor customer service!!!

The furniture is nice, however, if we had known what an ordeal we would experience, we would have…read moregone elsewhere. We had issues with damages. Once our items were paid for, there was little initiative to come through with repairs. Delivery takes a long time and when its delivered broken, there are more complications. We believed that they thought we would just "go away" if they didn't fix the issues. Our salesman was very kind to order us a pillow for our chair as a "sorry for the issues" gift . However, that was August when ordered and if asked about the status of the "gift", he says I have no idea when it will be delivered and chuckles.

Large selection of over priced furniture. The kids working could not care less about answering…read morequestions or selling a single thing so we purchased from Furniture Row instead.

This place doesn't even deserve the one star. Ordered Furniture in September and still have yet to…read morereceive it. We were told 2-8 weeks due to covid. We understood but we are going on 4-5 months now and still don't have it. We get a new delivery time frame every time we call. We always have to call, they have never called us. Have been told "well your salesperson no longer works here" and?! That is not my problem. We have been making payments on our bedroom set that we have yet to get. I could go on with the list of problems and reasons you should never shop here. Don't waste your time or money

This place is a scam. They buy out an empty office space and sell you low rate knock off mattresses…read moreat brand price. Then they advertise acima credit which is one of those rent a center Aaron's companies that jacks up the price 2-3x what it originally is listed at. Pay $1000 within 90 days or the price increases to $2000, if you don't pay $2000 within 6 months, the price increases to $3000. This is done under the guise of "early payoff discounts". Do not use this company, research acima mattress by appointment scam. Over 170 better business bureau grievances.

From the owner: Brand Name,Brand New,Direct From Factory. Below Fancy Retail Store Prices.I will Always Try to Fit…read moreinto You Budget. Plus We Have No Credit Check Financing $40 Down Take It Home Today! Must Have Steady Income & Bank Checking Account With No NSF Charges.

How is it possible that both the women's and the men's restrooms are out of order. And the…read moreemployees are not sorry about it. Probably happy they don't have to go in there and clean up after me. Be sure you take care "your" business before you go in there.. Another necessary evil in this town. Not recommending...

Went to use their bathroom and they were out of toilet tissue. I brought it to an employee named…read moreRay's attention and instead of just getting some tissue out of their storage closet the guy tells me to go to the mall restroom 200 yards away. If you cant be nice and professional about a bathroom what makes you think that I will ever buy something from you....again..yes I have purchased merchandise from you before. Ray, you need to work on your customer relation skills. ANYBODY can be a customer. Treat everyone with respect. ASSUME that every person that steps inside your business is a potential customer. Dont be mad just because people walk thru to get in the mall. No wonder people complain. Getting a roll of tissue is worth handling rather than getting a bad review. I know if I was planning on buying something you would have gotten some! Ridiculous!