I am writing this review to share my factual experience with SL Custom Construction to help other…read morehomeowners make an informed decision. Initially, I was highly impressed with the owner, Scott. He presented himself so professionally that I made the big mistake of trusting him completely and didn't even seek an additional quote. That is a mistake I deeply regret. Once the nearly $47,000 project began, Scott never came on-site even a single time to supervise the work, leading to a catastrophic breakdown in quality control and professional conduct. The masonry work performed at my property has since been assessed by multiple independent industry professionals who have verbally clarified that the project is a total loss requiring a full removal and redo. The specific, documented issues include: Structural Damage to My Home: The concrete was poured without proper expansion joints, causing extreme lateral pressure that has physically buckled and warped the structural frame of my Four Seasons room sliding glass doors and damaged my siding. Sub-base Failure & Cracking: Severe structural cracks emerged rapidly due to an improperly compacted foundation and the complete omission of internal structural reinforcements like rebar or wire mesh. Safety and Conduct Breaches: The project suffered from a severe lack of professionalism, including a highly concerning on-site incident where a crew leader arrived under the influence of alcohol--a safety violation witnessed by myself and neighbors. When these structural defects were brought to their attention, management's only solution was to offer a minor balance waiver and an impossible surface "patch" rather than addressing the structural integrity of my home. Because the cost to fix their negligence far exceeds what was paid, I am letting the public know the truth. I have exhaustive photographic evidence of the defects, copies of all correspondence, and firsthand accounts documenting every single claim made in this review. If you are considering hiring this company or its new divisions (such as Rochester Deck Builders or Decorative Concrete) and want to see the proof of this substandard work before you sign, please reach out to me directly.

SL Custom Construction built a custom pool deck for our above ground pool that is amazing! The…read morequality of the construction and materials has become a beautiful asset to our yard and the value of our house. I worked construction and was a mechanical engineer, so I know how to properly build a deck and I am frankly very particular how contractors create a foundation and their fit and finish of the visible decking and stairs. SL Customer Construction did it all right and with constant care and communications with me to be sure that we would be happy with the end result, as we very much are. We were also very pleased about some of the upgraded finish recommendations that they offered to me that have added several wow factors to what could have looked like just a functional pool deck without them. For example, using two colors of decking, a light gray and a charcoal to make a "picture frame" around the main deck, landing and each step of the stairway. They also made a custom main gate that matched the black railings, rather than use an out of the box gate that would have looked more like a jail cell gate. They also recommended using the charcoal decking color for the skirting all around to contrast the light gray decking boards and again, it looks fantastic! As with any complex construction project, there were a few bumps in the road along the way that caused some delays, such as the wrong length spindles that needed to be reordered. But, the SL team was also making sure that everything was done right and to my satisfaction, while responding to any issues quickly and appropriately. As a marketing and branding executive and consultant in my later career, I know that no business is perfect all the time, but the thing that defines a great from a fair business is how they respond to problems and issues, to create a positive customer experience. I live in the town of Greece where their requirements for construction projects is unusually difficult as they have specs that no other town in the county demands. I have worked with the town permit desk directly and working with the town is a frustrating experience to comply with their sometimes unreasonable specs. SL worked directly with the town of Greece for the permit on our pool deck project and they passed the three required on-site inspections with flying colors. SL owner Scott suggested that they build the town required landing/platform a step lower that the main deck level so that they did not have to have the whole side of the railings a foot higher than the rest of the railings as the town demanded. By lowering the landing, he was able to get town approval with only the safety gate a bit taller than the rest of the railings that still meet the town spec at standard height. I definitely recommend SL Custom Construction for your next custom construction project and I have already discussed a couple future projects for our home with SL's owner Scott. Thank you to Joe, Jay and crew for their attention to detail and positive customer experience. .Also, thanks to Elisha in the office and Ed in sales for their quick response to my questions.

We had an excellent experience with Calder Homes. They peformed our deck renovations exactly as we…read moreagreed. The people who were here were friendly, clearly competent and friendly. I absolutely will recommend them without reservation.

Two jobs done for us Each $1000s of dollars more than…read moreestimated This is deliberate Owner only contacts you to require more money

I was one of those caught in the hail storm last summer. I…read moreinterviewed sooooo many contractors and Nick was consistently honest, helpful and patient. There was so much to learn. I worked with John and his family for my roof about 15 years ago, so it was a no brainer to stayed with Kaptein. I am so glad I did. Thank you Nick and John! Veronica

They did such a beautiful job siding our home. The entire crew was professional, hard working and…read moreobviously talented in their trade. Nick, the owner, was great to work with and always available to answer questions. We have already asked him to quote us on fencing, and without a doubt, we will hire him back when we are ready to move forward with that project. We highly recommend this company. You will not be disappointed!

Nick and his team did a great job with the teardown and replacement of the house roof and the…read moreseparate garage roof. The team had skilled, well-coordinated individuals that worked very, very hard on two sweltering hot days. I was concerned about a seamless transition on the house roof because one part had cedar shingles as an underlayment while the newer part was plywood. They did an excellent job making the transition between the two surfaces. The end result is a quality roof. I'm very pleased with the way it looks. It was a quality job.

Sean and his team of excellence were highly recommended to us by an esteemed local design team…read more Rochester Remodeling and Home Builders created an absolute sanctuary of a kitchen for us and we are beyond satisfied, we stand in complete gratitude to this team. Sean and his staff were professional, highly skilled craftsmen, friendly, respectful, and cleaned after their workday on a daily basis. Their work is admired by us each and every day and admired by our friends, family, visitors, and other professionals whenever they enter our home. Sean and his team are unrivaled, and if you are lucky enough to have them agree to take on your project, you will never choose another company to care for your home.

CK Masonry and his team did an amazing job with the concrete work in my backyard. The team was…read moreprofessional, efficient, and paid great attention to detail. I highly recommend their services to anyone looking for quality concrete work!

CK Masonry and Tile always does a great job. This is the business you need to call for all your…read moretile needs.

Steve is phenomenal! Communication was outstanding, always so kind and responsive. Our hardwood…read morefloors look better than I imagined. ​

Steve did a phenomenal job at my home. Professional, attention to detail, just can't say enough…read morepositive things about him or his work. Highly recommend!!! John

Tyler and Edward were great! Floor looks awesome. Went above and beyond for us on install day after…read moresome scheduling and color chips hiccups and did a beautiful job with the floor.