Some of the vehicles are frightening in need of repair. One in particular had "noises". The driver told me it had been repaired, but obviously it needed more. The company that does the scheduling changes policies without notice. ie used to be had to call 24 hours in advance, now it is 3 days. It is a MUST to get the name of the scheduler and keep it. I've scheduled, only to be told I did not. Some of the schedulers are rude, sighing when I try to schedule more than one ride. Like 2-3 doctor appts in one week. Hey, I have to go to one, get it done. She actually told me she was busy, doing her job! Sooo I asked was her job scheduling rides, like she was doing for me? No more sighing that day, but she did "lose" my ride schedules! Ugh. Get the names! read more