Their reviews speak for themselves. They do NOT allow for early termination EVEN if you haven't moved in and have a subleasor. My daughter is 2 weeks from moving in and her lease was signed for $1300 but now wants $1500. Charges deposit, and 2 months rent to get out of the lease they already have another renter for. Greedy and very rude about "holding my daughter ransom". I may look into hiring an attorney for her just to prove a point that being rude and mean doesn't win. Thomas, I hope you don't treat your family like this and I hope your mother doesn't know how you hurt the people you deal with. She will be VERY disappointed. read more

Hayley Management Company - Instead of trying to negotiate, they'd rather be jerks. Do YOU want to deal with a company like this when they're THIS greedy? - Real Estate Services Near Me - Auburn, Alabama

There are not enough words in the english vocabulary to describe how terrible this company is. The most disgusting, haphazard service you could ever receive. They only care about money, and seeing as this is a management company in a college town, the fact that they don't like people makes me wonder why the people who work here chose this career or why they should have one at all. These people are middle-aged, choosing to yell and degrade people everyday. They will talk down to you, gaslight you, and never admit any wrongdoings even if all proof goes against them. If it is financially feasible for you to do so, stay away from this place. P.S. I wonder if Thomas will ever get that stick that's stuck up his ass out. Chill out dude, it's pathetic. read more

If I could award ZERO stars, I would. I really hope that this review will keep someone from making the same mistake our family did by even applying for one of these properties. I certainly wish I had read some of these reviews before we did. I'm truly baffled as to how this company is even still in business. We recently applied for a listing and paid a total of $105 just to apply. Despite both roommates/families having excellent credit and a clean rental history, we didn't get the apartment. That's fine. It happens. What is NOT fine is that we were notified of this via a text stating that the property we applied for was no longer available. When my son, an Auburn student, called the number to ask what had happened, he was simply told that the apartment had been rented to a prior applicant. When he asked why he had been allowed to apply and why he had given his money in good faith to apply for an apartment that had already been rented, he was told that this company processes multiple applications at one time. "Jerry" was very rude when my son asked if he would be refunded his fees, and my son became frustrated and told him that it seemed he was running some fairly deceitful practices in his business. Later, I made a phone call and also spoke with the same person. He would not allow me to get an entire sentence out, kept talking over me, talked down to me, and basically refused to help. When I asked to speak to someone above him, I was informed that there was no one above him. My husband also made a call. He was very calm, and very polite, continuing to ask for explanations and trying to make the point that it is unethical to continue to accept multiple people's money for applications on a property when that property is already practically rented to someone else. While "Jerry" did seem to speak a little bit more respectfully to my husband, which in itself seems to say a lot about how he does business and what he thinks of women, he eventually told my husband that he was not going to talk about this anymore and hung up on him while my husband was still in the middle of a still (somehow) very polite sentence. To further make my point, though we are now being told we will not be refunded our application fee due to the fact that this apartment is already rented, the listing is STILL showing online as available. At this point, I would rather live in a cardboard box than rent a property from this company. read more

Absolutely the worst management in Auburn. Predatory Leasing practices are used against college students. They harass their tenants, are generally unhelpful with maintenance, and raise rents constantly. Stay away! read more

I was extremely upset with how I was treated at this company. Management is rude and just not helpful with anything. My daughter had told me how rude they were when she reported issues at her unit. I thought she was overacting, but the way they treated me when I called to question the return of the deposit, I experienced their horrible customer service. The manager I spoke with, does not need to be in ANY service related industry. I can only imagine how he treats vulnerable college students. Just google them and do research your self - the reviews are awful. Tons of horrible stories on facebook and readit. Stay far away from them. Do not rent from them. read more

The best people and service! They are willing to do what it takes to find the right fit home.

Do your research before getting into a lease agreement with these money hungry people. It takes forever to get maintenance service. They have creepy men coming into your apartment to change the air filter - why do you need two men to change an air filter for over 10 minutes?? There have been odd beeping sounds in the apartment made me get a hidden camera detector because I couldn't figure out where the noise was coming from. They raise the rent on apartments that are garbage. Nothing is in the tenants favor in their leases and good luck getting your security deposit back. They are absolutely rude and big bullies who don't respond to emails. To boot, they apply pressure to renew your lease well in advance of the already lofty 180 day requirement. If I was a property owner, they are the last management company I would have handling my property. If I was a student, I'd look elsewhere. read more

STAY AWAY! I rented a complex completely infested with black mold, and they are aware of it. The management and maintenance people are purposely trying to hide black mold, and not showing any care for their residents health and safety at all. Crystal the assistant manager, likes to call it "mildew" and that it's fine to breathe in. Lucy refuses to let me out of my lease even with a drs note connected with mold toxicity, I have had a series of health related issues connected to the mold infestation. My neighbor found black mold in all three of her vents. They washed it off and called it good. For your safety and health, please stay away from this toxic and dangerous management. A lawsuit WILL be filed against the apartment complex and your company. read more

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I rented from Haley in Auburn for three years and never missed a payment, with very few repairs. When I first moved in, there was no laundry installed as advertised. Throughout the time I was there, they would send workmen over at hours when you requested not for them to come. Then when I moved out, they kept my security deposit for no reason. Three months prior to me moving out, they did not respond to any of my requests to check the unit so that I could make sure I had cleaned adequately. After I moved out, I again was shuffled through emails and bullshit phone numbers regarding the deposit for another three months until the absolute day, after my lease was done. They do this regularly it sounds like based on previous posts. Then upon asking for an itemized record as to why my $900 deposit had been kept, they sent me exorbitant estimates for what painting, leaving a coffee maker on accident, and a knob that had been moved off the toilet... not at all $900 worth. Overall unprofessional, rude and I definitely do not recommend...would take them to court if I had the time. read more

The worst management company ever. Completely unresponsive to bug, mold, mildew issues. Don't waste your energy cleaning the unit when moving, because you will not get your deposit back. We spent a full day cleaning the unit top to bottom, replacing stove burner pans, new air filter, scrubbing bath tub, vacuuming, mopping, cleaning crumbs out of cabinet and wiping them down, cleaning baseboards, using Magic Eraser on wall scratches, cleaning oven, refrigerator, microwave, etc. The deposit you pay up front is theirs and they have no intention of refunding. read more

If I could give Hayley Management zero start I would. There is so much they did wrong when I was living on their property at North Terrace apartments. I am a medical student and as such I have to study for long hours and take several tests most of which had to be done at home since COVID started. The last year that I lived there I had SEVERAL problems with my upstairs neighbors. The lady living there confided in me that her husband/boyfriend (I don't know what their relationship was) was physically abusing on her and that he was an alcoholic. They were obnoxiously loud at all hours of the night. Despite my efforts to ask them to keep it down politely, they were rude and unwilling to. So I did what anyone else would do and I reached out the leasing office complaining about this and explaining my situation. The noise was so bad that it was almost inhabitable. The leasing office said that there was not much that they could do, but that should record my neighbors when they were loud and then they might be able to do something. So I did just that. I have at least 15+ recordings of how loud my neighbors were just from sitting on my couch holding my phone. After sending those in I was told that I would have to start calling the police whenever they caused problems. So I did that as well. However, the cops told me that there was not much that they could do unless they broke the law and that it is the leasing companies responsibility to do something about it. There was one instance when a leasing agent told me to call the cops while I was talking to her on the phone, then had me go out and give my phone to the cops so that she could talk to them. Mind you, at this point, my neighbors knew that I had been calling the police and were harassing me. Me going out to talk to them was only further confirming that, and basically the leasing agent put me in harms way. Because I felt unsafe after this encounter, I asked to be moved to another unit or property (because they own SEVERAL) and they told me it would take at least two weeks or longer before I could move. So they were not at all concerned about my safety. I don't know if it was because my upstairs neighbors had lived there for more than ten years or what it was. But the leasing company completely looked the other way and left me, a single black female, alone to fend for myself. When I moved out, I had to leave about a month earlier than when my lease ended because it was for school. Because I had SOO many issues with them, I made sure to clean the unit per their requirements in the lease and I took pictures of the unit the day that I left/turned my keys in (see pics). I am a very clean person so the unit was never once dirty when I was living there. I left that place cleaner than what it was when I moved it. Well I got my deposit back a couple of days ago (originally paid $700), and I only got back $219.36. They gave an itemized list of charges which were completely ridiculous. They were not actual damages that I caused (which in my opinion is none), but it was charges for them to clean and prep the unit for the next tenant. The manager told me that they had pictures of the unit too, which I asked to see and was denied. He said that the unit was not cleaned to "their standard" which could be up for interpretation. When I called the office and spoke to the manager he was very rude. He has always been rude with any encounter I have had with him. He is sarcastic and in my opinion discriminated against me many times. I spoke to another agent that works at the Auburn location and he said that no one likes their manager. They think that he does not care about his tenants and does anything to rip people off. They were getting so many disputes for deposits that they had to make a separate email address for people to send their dispute forms to. I have submitted a claim to the Better Business Bureau and hope that something comes of it. I would not recommend anyone work with this company because of how poorly it is managed. PLEASE DO NOT LIVE HERE, you will regret it. read more

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I wanted to give a shout out to Ann Braxton at Hayley Management. She has been so easy to work with for the last 2 years. She is attentive and understanding. She works hard and deals with lots of people. She has always been so helpful and has only kind things to say about my son and his roommates. She makes sure they are taken care of! We like her so much my youngest son will live in one of their properties next year. read more

Very hard to deal with, I had to hound them for my daughters deposit to be returned. I think they take advantage of college students!

Very good service. They value tenants and properties a lot. It is one of the best real estate managements i have been in contact with. Great people, great service. read more

HORRIBLE EXPERIENCE EVER! So bad we had to hire an attorney! We moved out last July and it took four months to finally get our deposit refund. They had taken out almost $300 with no invoice or explanation. After several attempts emailing Ben Coleman, he said he would check into it and get back to me. Well that never happened and I never heard from him again even after I emailed him two more times requesting a breakdown or invoice. I was so frustrated that I finally had my attorney email him and with in an hour he said over to her an invoice. Hmmmmm ..... Why didn't he send me that same invoice several months ago? They charged me for professional cleaning which our lease does not state that it has be professional cleaned only the carpets professional cleaned which we did and submitted the receipt when returning the keys. The day of move in, A/C was broken. First two days in the property we didn't have working A/C in AIGUST! That house was nasty when I moved in and it took me almost an entire week of scrubbing everything down to make it livable. We left that house cleaner than it was before I moved in. But yeah they're going to charge me a professional cleaning fee? Really? Then they charged us $100 to touch up paint. That's a joke! As you will see the attached photo where I sent a list of repairs at move-in, and one of them was to repair a ripped wall in the dining room. They never addressed it or came out to repair so we matched the paint and repaired it our self. Upon moving out we patched all nail holes & touched up paint every one of them. I have the original list of repairs they never fixed as well as one wall had ripped paint that they never repaired. Also, WE repaired the ice maker because their repair man had no clue what to do. There is a tree on side of house we had to trim back (even though lawn service was included) and spent two weekends pressure washing walk way, parts of house, drive way and parking pad because there was SOOOO much mold and slippery. It was a hazard for my 80 year old aunt with her getting in car with walker. She was going to slip and fall. She is also on lease. We changed that back corner flood light but it never worked. I assumed it had a electrical short. It didn't work when we moved in. We didn't notice it until later after move in. You will see on the invoice they charged us $20 to replace that lightbulb which was a new lightbulb but yet on the lease they state they charge $12 for exterior light bulb. The dining room wall prior to moving in. It was listed on repair sheet that I sent in 10 days after move in .... as I stated above, after no response or them offering to repair within a month, we had paint matched, paid for it and repaired it ourselves. Should we include this repair in our cost? Should we include our one week detail cleaning of property when we moved in because it was so filthy? Should we include all the light bulbs and smoke alarm batteries we replaced at move in because they were out/dead? Should we include a fee for pressure washing outside and mold removal (unsafe and slippery driveway and sidewalk), cutting back tree (to prevent car damage) and adding mulch to all flower beds at move in? Should we include the repair of ice machine that we fixed because their repair person didn't know how to do it (at move in)? The lease clearly states that the unit should be left in a condition the same as it was upon move in. It was left in a MUCH better condition at move out than it was upon move in. The main concern here is principal. We were model tenants. Never late with rent, caused problems and always fixed our own issues (when possible). It's so frustrating to have them try to nickel and dime me on move out. read more

Maintenance never shows up. Office staff is rude. Lawyer is cold and unresponsive. Kurt Hayley is pure evil. Hayley Management will try to scam you out of your security deposit and will shake you down like the mob. It's borderline criminal how they operate. They left me with a $1700 bill when I moved out during a global pandemic for damages I did not make to the property. They do not care about customer satisfaction they just want to milk you dry of every cent they can get away with. For your sake stay away from this awful company read more

They don't deserve any stars. I really made a Yelp account just to make sure people know how bad Hayley Management Company is when it comes to handling issues as well as returning the security deposit. Handling any issues when it comes to repairs in the units, just does not happen. The only thing that they are consistent about is changing filters in the air. The Security Deposit will either be returned in the wrong amount, or they will come up with reasons to not give it back. This place is not worth any respectable persons time or effort. If you have to pay more for someplace else, just do that. At least there would be a higher chance for your deposit to return with the correct amount and little to no hassle. read more

WOULD GIVE ZERO STARS IF I COULD. Lived in The Twelve on N Gay Street and can't even begin to tell you how horrible our experiences were for the two-ish years we lived there during our graduate program. We had a horrible humidity problem that led to a disgusting mold problem. Ruined some of our clothes, towels, a couch, and a dresser. It took them a ridiculously long time to get back to us and we had to pester them incessantly to get them to fix it. Kurt Hayley was not professional and laughed at our health concerns regarding the mold all throughout our apartment. Our neighbor suffered the same problem (mold and lack of response). When Kurt said he would "bring in professionals" to clean our apartment, he had his mom come in and clean... They didn't even do a thorough job cleaning. Later, we had a german cockroach infestation that was a horrific problem. Hayley Management is the worst management in Auburn, AL. I have lived in Auburn during my undergraduate and graduate career and this was by far the worst experience (I've lived in The Grove, 160 Ross, Logan Square, Aspen Heights). Not to mention, someone was running an Airbnb in the apartment next door, so there were always strangers coming and going. Don't rent at The Twelve and don't rent with Hayley Management. UPDATE: they are refusing to give us our security deposit back, so we are taking them to court. We have a video of a detailed walk through of our apartment showing nothing but normal wear and tear. They claim they can't show us their inspection because it is "confidential". I don't care if I have to spend extra money to do this because they should not get away with treating tenants like this. read more

Haley Management company is a DO NOT lease from company!! HORRIBLE!! My son leased from them during 2019-2020. Upon arrival the house was not clean, backyard was not mowed and looked like a jungle. There were cockroaches and we had to request service immediately. They are now trying to wiggle out of paying our deposit back. We have documentation of the house's conditions upon our departure, completely clean and left in better shape in which we received it. We will continue to pursue this matter aggressively Haley Management, you still have the opportunity to do the right thing, please do so. read more

I think they make their own rules as they go along. How do they get away with it is the question! I am reporting them or REAL ESTATE COMMISSION AND TO THE BBB where they have a solid "F" rating! read more

Atrocious company. I would never lease anything through them again. My roommates and I were being forced to pay $5000 for things that were completely out of our control. Claiming the house had been flooded...in the four years I had lived there we saw absolutely no signs of flooding, but yet the day we move out we get charged for this crap. I completely understand if it was something we actually did...I would be willing to pay for the damages. I just think they try to prey on college kids whose parents can afford it. Good luck if you sign with them. I would've given them a three star review if it wasn't for this and I'm only posting the one star review because I have to pick a star. Also, if y'all read up on any good reviews about them, they're from current or former employees. Don't buy into them. read more

Stay away!! They are thieves and will try to keep your deposit for the smallest things. They are charging us 150$ for not having the unit professionally cleaned when our lease never stated it needed to be professionally cleaned. When we moved into the unit it was gross and dirty. I did all the cleaning with a 3 month old before we moved our things into the unit and now they are wanting to charge to things that they didn't even do for us when we moved in! Just stay away from this place!! Cause now we are disputing the charges and they want proof and evidence. Evidence is the long discrepancy list I gave them when we lived in they probably didn't even bother looking at it before charging us all these erroneous fees! read more

Be warned, they will make you pay the $35 application fee for leasee and for guarentor for a house that they tell you is available, and then hours later they tell you that the house has already been rented yet they keep the $70 - a total rip-off! They will also say that it takes 48 hours to run the background check - they would have plenty of time to stop the background check and refund the $70 but choose not to, they are stealing from Auburn students and parents! Do not rent from Haley Management Company! They also advertise houses that already have one room rented - yuck! read more

If I could give this zero stars I would. Horrible third party management company that will scam you of your entire security deposit. Make sure you take extensive photos of the property BEFORE and after you move in because they will blame prior damages from previous attendants on you. Thomas is awful, Kurt Hayley is a con, and I feel sorry for anyone who rents property through these people. read more

A week after I moved in I had to go pick up the garage door openers because they didn't give them to me when I moved in, the also didn't have two keys and had to go get one made. The office told me that they thought my wife and I had funny relationship. One, my wife is black and I am white so I am not sure what was even meant by that, and two it's none of their concern what kind of relationship we have. Secondly they cheat you out of your deposit, doesn't matter if that was the way it was when you moved in. I have pictures to prove and the move in sheet. They took $600 for touch up paint. I would be curious to know if they actually painted because they sure didn't paint any walls when we moved in. Keep moving, don't rent from them, it isn't worth the hassle. read more

this company is an absolute joke. 6 months and they still haven't fulfilled maintenace requests. 6 months. six months. half a year! my roommates and i have been leasing from them since august 2020. we rented a small 3bd 3 ba house. we knew moving in that the house isn't new. we knew that it wasn't going to be in the best condition, but the condition the house was in was absolutely horrific. when we first moved in, they told us that maintenance requests could take awhile because everybody moves in at once since it's a college city. we understood that and were being very patient about it. 4 of the 5 requests still haven't been fulfilled. months after month of requests, they are nonresponsive, never call back and only email whatever they need to say. we've had to condemn 1 out of 2 windows in the living room because the previous tenant broke the blinds. the other blind in the living room is too small and barely**** sits in the bracket. slightest movement will cause the entire blind to collapse. also, none of the windows have screens on them and it's even in the lease saying that they are not responsible for having on in place. hayley management is seriously the most unprofessional, overrated, irresponsive, negligent, incompetent, irresponsible, childish, repulsive management company. read more

This company is an absolute scam. DO NOT EVER RENT FROM THEM!!! They will scam you out of most, if not all of your security deposit and then hid behind their lawyers with false excuses. We moved into an absolutely trashed house. The former tenants were charged almost $1500 for various fees ("Professional Cleaning", Painting, Lighting, etc). Well let me tell you, none of that was done when we moved, the walls were filled with holes from old tv mounts and what not, and the place was obviously not "professionally cleaned". Please never rent from this company if you want an honest property management company and your security deposit back. You have been warned!!!! read more

Read through these reviews and you'll notice a trend that explains Hayley's poor ratings everywhere: they start with poor quality and end with scamming you out of your deposit. My pregnant wife and I spent 3+ hours on our hands and knees scrubbing our rental house top to bottom before we moved out. It was far cleaner than when we moved in. We discovered $100+ was kept from our deposit because we "didn't have it professionally cleaned" -- which is not even a requirement of the lease. I provided photographic evidence that we cleaned up messes that Hayley had never addressed when we moved in, proving that we left the place cleaner than Hayley did. (See my Facebook review for the photos: https://www.facebook.com/hayleymanagementcompany/reviews/?ref=page_internal.) Their lawyer said our photos were selective and that we were "belittling" their efforts -- says the person who penalized a pregnant woman for cleaning 3+ hours. Nor did Hayley specify what we failed to clean, much less photographic evidence to prove it. All this to say that Hayley appears to automatically deduct $100+ from deposits for cleaning yet doesn't use that fee to clean the place to their own supposed standards. This was just the last of many frustrations. Ants and roaches were present when we moved in. Here too we picked up for Hayley's slack and hired exterminators. Hayley's lease requires tenants to maintain the yard but when we moved in, we discovered the yard filled with bamboo and 1+ foot of pine straw (no wonder there were bugs). We asked Hayley to fix it; they sent a maintenance crew that cut the bamboo and left everything else. I spent all week raking it up. Finally, the property was quite literally rotting on the outside. (Again, no wonder there were bugs.) The owner clearly was attempting to put as little maintenance into the property as possible. I think Hayley is coasting on the Auburn housing market, but it won't take much for a competitor to pick up their slack. read more

DO NOT RENT HERE. Haley management is only the company they are not responsible for the unit, owner, or maintenance. All my request keep getting completed and no one is coming. Would leave 0 stars if I could read more

TERRIBLE COMPANY! They take applications for months while the property is already leased. I have applied for several houses. One had 6 applications Within an hour or so I get a text saying that it has been leased. A month later it is still listed as available. Now with 44 applications!! They will keep an advertised rental listed while collecting application fees. THIS PLACE IS A SCAM! I have reported to BBB read more

If I could rate less, I would. Move in day for my daughter (college student)...cat urine and feces was so bad that the floors had to be replaced. She is allergic to cats! It was absolutely the filthiest place I have ever seen. Spent the day of what was supposed to be move in day cleaning the place and couldn't move in until the flooring was finally laid. Blinds torn up, holes in walls, cat urine and feces on walls as well as carpet, no toilet seats, bugs, yard and trees overgrown...I could go on and on and on. Absolutely disgusting. Fast forward to present...lawn care and pest control is included in the lease as well as replacing the ac filter. None of these things get done and when maintenance requests are submitted they get denied. Snakes in the yard and under the deck bc the weeds are so tall (we are talking 4-5 feet tall). We had to call the city inspectors office and file a complaint about the vegetation. You know it is bad when you have to file a complaint about your own yard!! It wasn't until the inspector came out and contacted them that Hayley Management agreed to cut the grass. Move out day is approaching, and we cannot wait to be refused our deposit as I see so many say. I have an attorney on standby and am 100% prepared to file suit against this horrid company. OH OH they deleted their facebook page if that tells you how many bad reviews they had over there. Insane how they can get away with what they do! read more

The unit was a good fit to two college boys. Close to the interstate and very easy travel to campus. Decent yard for grilling or pets if you have them. Came equipped with washer and dryer which was nice. read more

If you're not worried about getting your security deposit back, this is definitely the company for you. I wish we had done better research before renting from Hayley Management. I don't think they ever had any intention of returning our $1,100 security deposit. We knew that $300 was a non-refundable cleaning fee but we were shocked when they presented us with the final statement, detailing we were being charged $200 for cleaning, $100 for sheetrock repair and $500 for painting. Shocking that amount matched the remaining $800 deposit on the nose! I find it hard to believe that a one bedroom apartment occupied by an obsessive-compulsive neat freak for one year required $500 worth of cleaning! I'd like to work for that cleaning company if the charges are being shared with the employees. Also, the unit was new and our recently graduated daughter lived there by herself. I've seen the pictures that she took prior to moving out. The charges were ridiculous! And don't ever think that you can speak with someone on the phone besides a college-age receptionist that will tell you no one is available to speak to you at the moment. Ever. I sent numerous e-mails to "Brandon", asking him repeatedly to call me so we could discuss the matter. He refused to return my calls and would only communicate through pro-forma e-mails that I'm sure are sent out regularly to address complaints. Definitely AVOID this company or be very careful when renting from them. I'd have rather put my daughter up in a hotel for a year rather than deal with Hayley management. The only reason I'm giving one star is because zero isn't an option. read more

Save yourself the hassle and don't even both with Hayley Management Company! They were horrible from the start, taking days to even respond to any ask of help or just a simple question. Then to top it all off they kept the ENTIRE security deposit and then said that we owed them for things that were not cleaned (which we had a professional service do, invoice was given), and items that needed to be repaired or replaced (which everything was, and to high standards). Save yourself the trouble of dealing with these crooks, DO NOT RENT from Hayley Management Company. read more

I agree completely with all the previous statements , The man who owns this company is the same man that bought Auburn's only water park ( located off south college behind the RV park right past chewackla) and then neglected the maintenance so badly the whole park was condemned. Since he's too cheap to tear it down it's still there and from what I hear a breeding ground for snakes. Not to mention the Social Housing Project he purchased on the corner or Cone Street & Old Mill Road , painted white and turned it into a duplex . I'm willing to bet the rent for it is at least 900$ & there's no backyard. read more

I have travelled all over the world for my work and have had many many land lords over the last 15 years. Hayley Management Company is by far the most dishonest and unethical of them all. If you're determined to sign a lease with them, be sure you've copied your damage report and be ready to go to court. Aside from refusing to provide the damage report I filled out (which is illegal) which included literally hundreds of items, as well as telling us to give our one-month notice on the first of the month so we conveniently had to pay for 60 days thereafter rather than 30, and countless other issues we've had, these people will lie to your face. Your rights in the lease are meaningless. What is the purpose of filling a report out if it is to be ignored. Almost nothing would get these people to cooperate or communicate. I even went into the office to speak with Thomas face to face, who boasted to be an honest and forthright person. I did not know irony had a face. Do not be deceived by these crooks. They will screw you, know they're screwing you, and simile whilst doing it. I would trust a stranger before these people. Their reputation precedes them. read more

Hayley management does not even deserve 1 star. It's been 79 days to be exact since my move out date. I have done everything by the book. I have filled out and gave my move in inspection form with the key taped to it, which included the move out pictures and my new address to the receptionist. I have reached out to the Hayley management office in Opelika, AL at least 4 times for updated information about my deposit. 1st by phone, 2nd by email, 3rd by text message and now my 4th attempt will be by certified mail. If I don't receive a response by the end of April 2021, I will move on to my 5th attempt to file a small claims at the Lee County Clerks office to sue for my security deposit and for my court costs as well. I will also report Hayley Management to the (BBB) Better Business Bureau. read more

Hayley Management is an absolutely atrocious company to rent from. They are spotty at best with maintenance requests. The apartment where I stayed did not have a trash dumpster and they said they would take care of all trash, but very regularly did not show up for weeks to pick up it up. I paid up front for most of the rent and somehow, they managed to lose $1,000. Their move out list is the longest and most detailed you will find from an apartment complex (Also attached, seriously take a look this thing. It's absolutely ridiculous.) For instance, if you miss a single hair in the sink, they will charge you (Pictures included). Their policy with regard to refunds represents the improper balance between lessee and leaser that unfortunately plagues many college campuses, Auburn included. The moment you leave your apartment, they send in a photographer with the sole purpose of taking pictures of any and all potential ways of keeping your refund. I know this because I accidentally left some chocolate Milk and pizza in the fridge after moving out and returned the same day, maybe 2-3 hours later and picked it up after realizing my mistake. (pictures included. Also, that chocolate milk has to be the best chocolate milk I've ever had, simple delicious) I digress, back to the problem. They want your money. They have been doing this a long time and have experience finding anything that will potentially hold up in court or at least is enough to scare a prior tenant into backing down and giving up on ever receiving their refund. By the time you have received your refund (60 days in Alabama), the apartment is leased and inhabited by new unsuspecting victims, and of course, you have no ability of going back to the apartment and checking on these things yourself. All evidence from the apartment washed away and only the evidence you have and what they have remain. Now, they should be able to figure out what they need to do to make their apartment spick and span again. However, they should not have the ability to price these things themselves. I mean maybe $30 per blind is appropriate, but man they have to be some premium blinds. The problem with this situation is that both parties in this situation are biased. I obviously want my money, they obviously want my money too. A third party should have to mediate these situations, especially in college towns. Students, as awesome as we are, are not always the most experienced in dealing with the world. The point of this whole exchange is to point out how these types of places handle security deposits. I unfortunately was too trusting. I mean I even left them 4 extra mini light bulbs, 3 extra big light bulbs, a flood light bulb and some toilet paper, in case there was a despirate situation when turning over the apartment. They on the other hand charged me for lightbulbs. All of this information is included on the Dropbox link attached. Maybe I'm completely off base and maybe these images show $1,000 worth of damage, if so I will remove this post, but I just want to hopefully share honest and transparent experience and prevent others from going through this same hassle. In response to by very stern emails regarding these issues (I was obviously not happy as we have been over that *mobstervoice* I want my money) they said they have extra photos that they will use in a court case and will counter sue me (one of which they posted where we apparently spilled some paint. A wonderful scare tactic as a cherry on top. Now, my advice. 1. Do not rent from this company if you have any opportunity to avoid them. 2. If you have to rent from them due to unit restraints, take all the photos of the apartment you can both before you move in and before you move out. 3. Make sure you keep all of your receipts. I was not vigilant enough, as we've gone over, I was naïve and lacked experience. Learn from me and protect yourself. $1,000 is a lot of money. https://www.dropbox.com/sh/vd0yp80ob6viz90/AAB961crllqS8fPgIkQ5hoG9a?dl=0 read more

If I could rate them lower I would. This company is dishonest and will say whatever you want to hear in order to get you a place to live. We moved into a unit that had been abandoned by 3 college kids so it was in bad shape when we looked at it. Since we were coming from out of town, we had to trust the rental agency to get in shape by move in date. The day we moved in was the first day that we saw it and we noticed that the carpet had not been replaced and nothing repaired. We brought this up and they assured us we would not be held accountable. We lived there almost four years. In that time, they came in unannounced with no warning. They did not respond quickly or adequately to problems. Our water heater busted and leaked all over one of our bedrooms and they did not clean it up. They replaced the water heater put out an air vac for a few days and that was the extent of the "fix". Our entire room got covered in black mold which we brought up again and again. For the last two months of our stay we lived in that mold. The entire household was sick for weeks. I hope that they told the next tenants it was covered in mold and they just "painted" over it because it was no big deal. We cleaned the entire unit out and did an intense spring cleaning on the unit. Now three months after we moved out we have received a bill for charges that are mostly made up nickel & diming. We are being charged for the moldy carpet replacement. We are being charged for them cleaning out drains from hair, wiping down the fans, light bulbs and not turning in the keys (which we did ALL of the above). A lot of exaggerated charges. Buyer beware, if you do business with Hayley Management get everything in writing or get screwed. I will NEVER recommend them to anyone. Not only have we lost our deposit but they have the audacity to say we owe them $900 more. read more

This company has to be one of the worst managed rental agencies around. They do not care about tenants at all. It can take weeks at a time to get a reply and answer for any questions you may have. If your question regards anything dealing with money, you will unfortunately never receive an answer. However if you're looking for a job though, I would highly recommend trying to become a manager for Haley Management. This is because every time you ask to speak to a manager the receptionists say that they are on "vacation". Sometimes they can be on "vacations" for weeks at a time. So if you're looking for a job that pays you to do nothing at all and gives you more paid vacation time than any business around, being a manager at Haley Management could be the right job for you. I would suggest only working for them though because living in a property owned by them is not half as rewarding. read more