Extremely poor experience. I had booked an appointment for balayage, cut and blow dry for a Saturday morning. Appointment had been booked for some time, and I had taken the morning off of work for this. The stylist, Beata, did not come in for work. The salon called me at 8.45am, my appointment was at 9am and I had already arrived. No attempt by the staff to help me find another stylist or salon, and they did not even signpost me to customer services. Absolutely no apology or acknowledgement of how inconvenient this had been for me, even when I explained that I had taken the morning off work for this.
I called New Malden Headmasters who were very helpful. They did not have any appointments but they did arrange for Customer Services to call me within 20 minutes, who managed to find me an appointment somewhere else an hour later.
I will not be coming back to Kingston Headmasters. Their staff are unreliable and do not care about the customer. read more