I was on my way to the shower and a male resident ask me if there was room for two, in a homosexual…read moremanner. The two nurses that were there began laughing. I told him not to disrespect me like that. There's a counselor there named Gus, that talked the guy into staying, because realizing what he said was totally gay, he was gonna leave. Finally, I said I'm leaving, and they said, there's the door. And, they said I'm not allowed back there. Everything I said was completely true. You make your own decisions. Personally, I wouldn't of went back anyway. Not after the way they handle that situation.

Short Description: Lazy Staff, Disgusting dirty facilities, terrible patient care…read more Further description below: Intake takes nearly 8 hours so plan accordingly. During your intake staff will take all your personal belongings, cash, clothing, personal hygiene products etc. You are told that your cash will be put into an account which you can use to buy items from the commissary. At no point during my 5 day stay was I ever able to purchase anything. The facilities are absolutely disgusting. Bed bugs in unit on all of the furniture. Bathrooms were disgusting and never cleaned, hair and grime all over the shower and floor but fortunately you are provided sandals! Snacks consisted of a bag of chips and stale cereal. The meals provided were inedible and staff would suggest that hungry patients eat stale cereal. The water dispenser has never been cleaned and has mold in the lines. Drinks consisted of sugar water like Hawaiian Punch mixed in a dirty water cooler by patients. As a medical Facility Turning Point is comparable to 3rd world hospitals. Patients at turning point literally take out the trash, and clean the floors while staff sit and watch. Your room will be a dusty, bed bug infested space. It is no wonder phones are not allowed because if pictures of the facilities were released to the public they would certainly be shut down for the unsanitary conditions. It is nearly impossible to meet with your counselor, and when you do it is for no more than a few minutes maybe once a week. Counselor attention to clients is almost non-existent and making outbound calls to family is nearly impossible. You will never see a doctor, I am not even sure one even works there. Should you choose to go make sure you bring cleaning products, and all necessary personal hygiene items as none will be provided to you. I would also suggest bringing a towel as it is nearly impossible to obtain a clean one from staff.

This is an extraordinary facility with a fabulous staff who provide their patients with full…read moreattention and complete care, always with joy, energy, patience, and great compassion. I chose this facility because of its strong reviews, passing up at least 20 others that were closer to home--and I'm so glad I did. I would've driven to the ends of the earth to get the best care for my grandfather, and that's exactly what we received DSC. It was such a relief to trust them with his health, especially after a horrific experience at another facility (which I'll describe shortly as a contrast to highlight how exceptional DSC is). My grandfather was here for short-term rehab to regain his ability to walk. This is a smaller, more intimate facility where the nurses, staff, and physical therapists have the time to provide constant care and monitoring--which is the most crucial factor in a nursing home. I cannot stress enough how rare this level of attention is, especially in chain-owned facilities. Whenever I requested something for my grandfather (such as a diaper change), the staff responded promptly. Whenever I had questions, the nurses were patient, thorough, and quick to provide clear explanations. Beyond that, it was clear that the staff was proactive in their care. I visited at different times of the day and consistently found them cleaning, feeding, medicating, or checking on my grandfather without being asked. The facility itself is also exceptionally clean. The maintenance crew was always present, regularly mopping, cleaning, and removing waste multiple times a day. The social services department was incredibly helpful, meticulously guiding us through the process of his continued care and rehabilitation after his return home. They were also easily accessible whenever I needed assistance. I spent between four to eight hours at the facility every single day my grandfather was there, so I can personally attest to the staff's dedication--not just to my grandfather, but to all the patients on the floor. I noticed how engaged and active many of the patients were. Whenever medically cleared, they were encouraged to move around and spend time outside their rooms. The nurses ensured my grandfather sat in a chair for his meals rather than remaining in bed all day, which is a critical part of physical rehabilitation. This was a stark contrast to his previous facility, where patients were neglected, left in bed all day unless they required procedural care. The physical therapy team at DSC was top-notch--patient, consistent, and accommodating. They even assisted my grandfather in walking to the restroom and helped clean him when necessary. All of these qualities are crucial in a care facility--and, unfortunately, far from guaranteed elsewhere. Before coming here, we had a nightmarish experience at another facility--Complete Care at Prospect Heights in Hackensack, NJ. My grandfather was severely neglected there, developing a urinary tract infection and a painful diaper rash that landed him back in the hospital. The staff was overworked and unable to attend to him in a timely manner. If he needed a diaper change, I had to remind the nurses multiple times, often waiting 60-90 minutes before anyone helped. And that was with me physically present and insisting--so I can't imagine the neglect when no one was watching. The nurses at Complete Care rarely answered questions, often making empty promises to follow up and then never returning. If my grandfather wasn't in a physical therapy session, he was left alone in bed all day because the staff was stretched too thin to provide anything beyond the bare minimum. The facility smelled strongly of urine, was outdated, unsanitary, and completely dysfunctional. I know some people might have concerns about going to Paterson. While the city itself has areas that need improvement, this facility is located in a quiet cul-de-sac by a high school, next to a modern apartment complex, and across from a church. The area is clean, suburban, and safe, with two parking lots. At no point did I feel unsafe, uncomfortable, or concerned. I share all of this to emphasize what truly matters when choosing a care facility: consistent, compassionate, and attentive care. That is what makes all the difference, and that is exactly what the staff at Doctors Subacute Care provides. Doctors Subacute Care's slogan is "Your Bridge Back Home." They lived up to their word. My grandfather is back home, happy, and sitting next to me as we speak. Thank you DSC.

My mom is currently there and this has to be one of the worst places I have ever seen for…read morerehabilitation! Where do I start? The facility itself is falling apart. There are hardly any garbage bins and peope have to share them between the bathrooms and the rooms. The beds are extremely uncomfortable and the cheapest quality you can get. If it snows, you are on your own out there walking on the ice! The staff hates their job and they don't know what they are doing. Don't get me wrong some of them are nice and actually care but most of them don't. Be prepared to take food to your loved one 3 times a day because the food they serve I would not even give to my dog. They have no water for drinking so you have to bring in your own water bottles. The ice machine is disgusting. Therapy is kind of ok but they don't really push people to get better quickly, it will take forever to gain your strength back at that pace. Their so called services, like hair and nails is non-existent. Take it from me, don't even think about sending someone here. I regret it so much. It is literally like watching American Horror Story.

HORRIBLE FACILITY AND STAFF!! If you love your family…read moremember, do not bring them to this facility. My dad is a stroke survivor who is nonverbal and barely moves. When he was transferred from the hospital to this facility, his suffering began. He was only supposed to go there for rehabilitation to regain his strength after the hospital, but he was never properly rehabilitated. He received maybe half an hour of therapy for two days a week, and the rest of the time, he was left in an uncomfortable wheelchair in the hallway, wearing a diaper and with no blanket, just staring at the nurses' station. The reason I was given for this treatment was that he was a fall risk, and they needed to keep an eye on him. I raised my concerns with Barbara, the Director of Nursing, but she disregarded everything I said. I also spoke with Susan, the facility's director, who promised to look into my concerns. However, each day I visited, my dad was still sitting alone in the hallway. He developed a urinary tract infection and a severe diaper rash, which no one noticed or cared about it until I brought it up. The nurses seem to do only the bare minimum for the elderly residents, and those who cannot express themselves suffer the most. The staff is rude and unprofessional. When my dad was discharged from this facility, he was supposed to go home with antibiotics for the UTI and other medications. However, he was never prescribed any meds to take home. I called Susan and Barbara numerous times, the nurses' station, but I never received a response. I had to take my dad to his primary, only to have to get retested for the UTI infection so that they can write him up a new script. He was in pain for weeks due to the negligence of this facility. I could continue to detail how terrible this place is, but I hope this is enough to have this place investigated and monitored. These elderly patients are not safe in their hands.

The staff does not want to work... my mom was actually afraid of being left there... they are…read moreunderstaffed, rude and use tactics to make you want to walk away. There were a few good nurses- Gia, Nick and a few good aids- Marlene... but the majority of the staff .... Were just awful. We will Never go back there....

This hospital took someone I loved dearly from me, and I will carry that pain for the rest of my…read morelife. From my family's experience, it felt like the doctors gave up too quickly instead of doing everything possible to save them. No family should ever leave a hospital feeling like their loved one wasn't given every chance to survive. Paterson deserves healthcare professionals who are truly dedicated to fighting for every patient's life with compassion, urgency, and respect. Every patient deserves to be treated with the same level of care and commitment that providers would want for their own family members.I will never stop grieving the person I lost, and I hope no other family has to experience this kind of heartbreak.

I cannot say enough about all the staff that helped me today. From check in, to nurses, doctors,…read moreand aides all were kind and friendly. The facility was clean and the first floor and ambulatory center were beautiful. The chapel was also lovely and peaceful. I highly recommend for ambulatory surgery. Thank you.

My time at Blue Crest Recovery Center has been a positive experience that has helped me in my…read moreaddiction recovery immensely. The center provides a structured and supportive environment that aides in the recovery process. The program at Blue Crest offers a variety of treatment plans and options that are tailored to the individual needs of each client. Programs include process groups, educational classes, mindfulness meditation, and yoga to name a few. Clients are provided with resources to assist in their recovery both mentally and physically. Clinicians and speakers approach the 12 step program with knowledge from both personal and educational experience. The staff at Blue Crest Recovery Center are compassionate and professional. The clinicians are experienced, patient, and genuinely concerned about the well being of all clientele. Clinicians are educated and knowledgeable in different aspects of addiction which provides clients a wide array of treatment approaches and strategies. Clients are provided a therapist that offers one-one-one meetings in order to focus on individual concerns and growth. The medical staff is available for any concerns, and the nurses are attentive to every patient's needs. I highly recommend Blue Crest Recovery Center to anyone seeking help for addiction. The combination of professional staff, personalized care, and a nurturing environment made a world of difference for me. The program isn't easy, but if you're committed to recovery, this place will provide the support you need.

Attended here . They ask you to go into an office and give a good review. I complimented someone…read moreattending and was called to an office and was told not only that I couldn't go there anymore but already made phone calls to get me transferred to another facility. Never asked my side of the story , just sent away . Pretty sad someone that needed help was asked to leave .

This place was absolutely excellent... I've had experienced 3 different nursing home / rehab places…read morein my life ....they basically all do the same thing , so you basically have to look for a good group of people....the staff , the nurses & the aides are all top notch...very approachable with no attitudes , and genuinely care ....this is the place to go if you need this type of service

This rehab facility is pretty ok. Nurses or CNAs are on around the clock. I was there for a week…read moreand I was pretty much taken care. A few aides are a little lazy or rude but most were fine. I know they are busy. I was on the 2nd floor which I think they call sub acute. Majority of the people there are seniors and live there full time. So if your young like me it can be a little frustrating to deal with the full time residents who can be annoying at times with the noise. I just told my aid that my room mate is causing undue noise and it was handled. I'm an esmoker so I was hassled a little bit about smoking near the building so I just moved to the parking lot in my wheelchair. Food is rated 6 out of 10 in my opinion.

This actually happened at the facility in Chester but I was told all the Kesslers use the same…read morepolicies and I can't find a way to review the Chester location. WARNING if you use Kessler for in-patient rehab for yourself or a loved one (or any rehab, as this could occur elsewhere). If the patient has joint surgery, especially hip or knee, or is otherwise at high risk of pulmonary embolism and should be wearing IPC devices (alternating pressure cuffs) PLEASE CHECK with Kessler, before agreeing to discharge there from the hospital, that they will put the cuffs on within a few hours. They accepted my family member from Morristown Medical Center, where she had the cuffs on, and their own doctor ordered that she should continue wearing them to prevent PE. But unbenownst to me, Kessler has a policy of doing a doppler before putting the cuffs on-- even if they've already been on continuously at the hosptial-- and they admitted her when they would not have technician available. They left my family member laying immobile for 15 hours without the devices and she died of presumed PE before they ever got around to it. I wrote them and asked them to change their policy to either put the cuffs on patients without doing a doppler like the hospital does or to delay admission until they have doppler technicians available-- i.e. to stop taking patients who need the cuffs and leaving them without the cuffs for longer than recommended. The president of Kessler called me today to say they'll look into it but "I'm not going to tell you if we change our policies." I have no idea if they're going to change anything. IPC cuffs can significantly reduce PE risk for immobile patients in the days after surgery. So please, DO NOT go to Kessler after a joint procedure without confirming they'll use them if the doctor says the patient should wear them. In fact, confirm IPC device use with any rehab prior to discharge if the hospital is using them and the patient is still in the high risk period. Kessler Foundation also sent a donation request addressed to my dead family member weeks after she died there and weeks after I'd written the complaint asking them to change their procedures. Addressed to the patient who died there. Asking her to send them money. The president did agree this shouldn't happen and said he would try to prevent it from happening to other people. What he did not agree to do was stop accepting patients who need IPC cuffs during times when they have no intention of putting them on.

I went to Kessler Saddle Brook after an intensive knee surgery. I had never been to an acute care…read morefacility before and did not know what to expect. I cannot tell you how pleasantly surprised I was by the care I received by every single person on my team, from the moment I arrived to the moment I left two weeks later. I can actually envision myself walking better than I have in years, thanks to the PT I received at Kessler. Special thanks to Rob and Emily, whose approach gave me confidence to push myself during daily 3 hour PT and OT sessions. Also, I appreciated the care by Ducky and Helayna, always going the extra mile to see that I was comfortable. I would highly recommend Kessler for post-op care.

horrible leave patients in diapers for 5 or more hours. food is horrible and. make sure u look at…read moreyour meds they change up your meds very poor quality.serious lack of supplies always short staffed which affects patient care. Expect to wait 1hour or more when u call for help.keep ur fingers crossed get a good doctor they don't listen to there patients

My mom was a patient February 1, 2025 for 8 days. My mom was on a Dash Diet, consisting of fruit…read moreand vegetables, NO carbs per her PCP but as dinner was served, 3 nights in a row, Mac and cheese, pasta and rice and beans. I verbally COMPLAINED to the RN in charge of Rehab she needs to be on a Dash Diet in which I was told BEFORE she arrived that Excelcare would honor her diet which they did NOT listen! Also this Rehab did NOT give my mom a shower Mondays and Thursday even after complaining night after night!!!! "IF" I did NOT complain to the RN in person, this Rehab would NOT have given my mom one, UNACCEPTABLE!!! You need to provide your own camera! You will be amazed at the care your loved one is receiving. The food was of poor quality. After 8 days I had to transfer my mom elsewhere! Carina Mistrette