The gym itself is decent enough, clean, spacious and the equipment is good. Showers and change area tidy, female showers could be cleaner.
The staff however are rude and lack customer service awareness or skills. The fitness trainers are terrible. I saw incorrect instruction of clients, poor form shown and members clearly needing assistance were ignored, in fact walked right past.
My first entry I was not told where the 'defib/first aid' unit was located (given the amount of older age gym-goers), this should have been a top consideration and duty of care point of priority. I was pointed in the general direction of where the change area was and any other questions clearly had to wait as the instructor/manager disappeared not to be seen from that point on. Staff not visible for long periods of time anywhere and Personal Trainers who look like they need a trainer themselves showing incorrect technique and complaining of their own injuries and issues to clients. Unprofessional staff and outright dangerous practices. I had heard the gym was just 'okay but the staff were not so great', the reality was an eye-opener. Given the amount of gyms in the area, spend your money elsewhere. read more
