Sloppy. It would seem that attention to detail would be an important characteristic of a travel agent. Not so with Heber Travel. Even though we had emailed our passport information twice, last name wrong on our initial reservations. Then, when final invoice arrived it was wrong - off by more than $7,000! Finally, requested first class tickets for train; Heber booked second class which meant the senior citizens in our party had to search car by car for room for luggage, then heft 40-50 luggage up over their heads into small bins. Wth internet these days, you are probably better off booking yourself. If you do need a travel agent in the Glens Falls area, consider AAA. read more