This cleaning place is awesome! Very detailed, and well out spoken. The ratings on Google and Amazon are immaculate, so I tried the service myself. And it's exactly what people said. They are detailed, they was 30 min late, but being on transit they can't control. They did reach out 30 min before and said they will be late. They got done with 20min to spare, so we talked about our future cleanings. I like they tell you to have vacuum & toilet brush. I love when people don't like germs. I will repeatedly use their service over & over again. Finally, they folded my toilet tissue like I'm in the hotel... I like! read more

Helping Hand Service 215 - A great clean bathroom, looks like a hotel. I love it - Home Cleaning Near Me

This review is to reflect my disappointment in this service. I was originally assigned this service through Amazon home services. The initial experience was poor--the company rescheduled several times, and arrived at a time we did not agree upon (i was at work). When they finally returned when i was at home, it was very late (past 8pm). I had originally signed up for 3 hours of service. Sylvia talked to me for 30 minutes about what i wanted done, but included that in the 3 hour time (so i only got 2.5 hours of service). In addition, she kept pausing to take phone calls. The service she provided was shoddy--no attention to detail. However, this was around christmas, so i gave her the benefit of the doubt and gave her a healthy tip. Then she said she would cut me a deal to clean my entire house for 90 dollars in january, and i agreed. Again, she rescheduled several times, which is highly inconvenient due to my work schedule. She did a better job cleaning this time, but i had to point to places she had missed the previous time. Had i not pointed those things out, she would not have cleaned them. Then i wrote her a check, that was changed between the time i handed it to her, and the time that she cashed it. I raised this to her, and she said it must have been the bank, and not her. She said to take it up with the bank, and that if the issue wasn't resolved the next cleaning would be free. Again, giving her the benefit of the doubt, i took it up with the bank and scheduled another cleaning. However, again, after rescheduling several times, she informed me that she would come but wouldn't work for free. So finally I cancelled the service, losing all trust in her. From my perspective, she didn't keep appointments, didn't do a good job, and is highly suspected of cheque fraud. Do not use this service. read more

I used Helping Hand Service Care for a deep cleaning. They did a wonderful job. They arrived on time and were very professional. They went above and beyond my expectations. I let them know what I really needed the focus of cleaning on and had to leave for the day. When I arrived home I was surprised at how great the place looked and the little extras they did in making our place look beautiful. Helping Hands Service care is a family run business that takes pride in the work they do. I will be using there expertise in the near future. Thanks Marvin for a wonderful job. read more

We booked a 7-8 deep clean and are very happy with the results. The cleaners arrived within the estimated time window and finished around the expected time with 2 cleaners. I like that they use a vacuum and mop supplied by the client because vacuums that are used to clean multiple homes can transfer bed beds, mites and other nasty things between homes. They provide their own cleaning products and rags unless you have something specific you would prefer they use. The cleaners were very friendly and thorough. They were also great with our car and dog! Would recommend them and will definitely be booking them for another cleaning in the future! read more

POOR CUSTOMER SERVICE. DO NOT USE THIS SERVICE PROVIDER. Scheduled for 5pm, asked to come early because he might "only have 1 worker who would be there till midnight if they started that late". I made arrangements to do so at his request (My first RED FLAG). Sent 1 worker to perform a deep clean for a 1600 sq ft home then got upset that I called him out on it. Worker that came also said there was NO WAY she should be by herself for the job. He handled it extremely poorly and threw a tantrum and cancelled the service when his worker already got started. Yes he cancelled MID-SERVICE and told her to leave because he was "mad". This showed me that he cares nothing about the time and effort of his worker who took an uber to perform the service on his behalf because he could not be there due to his own scheduling mishap. Poor management all the way around and highly unprofessional. I would suggest working with a business that is accountable when they personally mess up. Also one that accurately estimates the home vs the level of effort which was not done. All he kept saying was "it wasn't his fault" but I'm confused at who's fault it was? I booked a service, was never asked questions about my home, was there when requested and only 1 person showed up to perform a 2 man job???? *confused face** BUYER BEWARE. read more