The 989 Fennel Ave E location used to be a great LifeLabs office but it is now terrible because of…read morerecent staff changes. The woman who took my blood samples was great but the woman checking people in is incompetent and nasty. First of all, she doesn't care about appointments and makes people with appointments wait in the same line as walk-in people which completely defeats the purpose of booking an appointment. My blood wasn't drawn for more than half an hour after my appointment time even though I arrived ten minutes early. People with appointments get an earlier time with the technologist but only after waiting to get to the front of the walk-in queue. But that's not the worst part. There is an Environment Canada warning for high heat and poor air quality in Hamilton today. Even though the waiting area inside the office was never more than one third full (seats, not just standing area), the woman on the desk would only let in a few people in at a time and made the rest stay outside in the extreme heat. This includes the people who had been fasting and elderly people. One woman was feeling faint and asked if she could come inside; the woman on the desk refused her so she had to leave to get out of the heat even after waiting so long. The reason?: she said that having more than a few people in the waiting room would make the office too hot (even though it is air conditioned and much cooler than outside) and she herself was already too hot and she had to stay there all day! Her demeanor was rude and bordered on abusive. From now on I will go to the Dundas, Ancaster, or Queenston Rd locations.

I give zero stars, I completely agree with the other reviewer, you don't get treated by a medical…read moreproffesional, you get treated by a resident, who is learning every single time, you have to tell them what to prescribe, self diagnose, what drug, what amount, how many times a day, time of dosage, and they still screw it up, getting newly diagnosed, is utterly imposible. They just send you away to a specialist, for everything. I have Fibromayalgia, chronic pain, and Neuropathic pain (we don't treat that, live with the pain, we only treat for pain if u have cancer, get used to it, Mcmaster is teaching all new Drs not to treat ANY pain), Osteopenia (we don't treat that go to the specialist, wait 1 year) and high blood pressure, (left me like that for 10 years and resulted in one completely blocked left heart ventricle, an enlarged heart, permanent damage, and they don't treat this either, go to a cardiac specialist, wait 2.5 years). I left this hell hole, and got help from a wonderful new Egyptian Dr. And got my pain and chronic illnesses under control in 2 months! DR. Shabort, is lucky I don't have it in me to sue for malpractice.

Same day appointments. Excellent services available to patients. Always on time, rarely do I ever…read morewait for my appointment and I never feel rushed.