Absolutely terrible customer service. I emailed customer service on Sunday. The website indicated they would respond within 48 hours. Never heard from them so I called on Friday at 8 am. They returned my call around 1 in the afternoon and they thought they were calling someone else. The customer service rep Evan was the most unfriendly person and it seemed as though I was putting him out. I asked why it took from Sunday until Friday to return my call and his response was you know there is a pandemic, our staffing is low and our sales are up 200%. If all you are doing is calling to complain about our customer service I do not have time for this. REALLY there are many people without jobs and this guy is complaining that their sales are up 200%. I'm so sorry I already purchased a fountain from them. I will NEVER give them my business again. read more

DO NOT PURCHASE ANYTHING FROM THIS COMPANY! Our $200 statue broke in half, and they repeatedly claim that we broke it on purpose to get a free product, despite us sending pictures of the broken statue. Clearly their craftsmanship is defective. This is the worst customer service I've ever experienced. read more