Terrible business...I'll never shop again!
I was in the process of purchasing a bottle of Highland Park Scotch...I put the bottle in it's box to my side when the top came off and bottle fell out and broke. I was told by the very rude cashier that I needed to pay the $110.00NZ as "this is merchandise we've paid for"! Needless to say I put another $110.00NZ of product back on the shelf, paid the money and told her I'd never shop there again and that I would let everyone else I know to avoid this shop.
I went to another shop and was told that the customary practice in a situation like this is to ask the customer to purchase the breakage at the wholesale price NOT the ticket price.
This is our most troubling shopping experience in 6 trips to NZ. PLEASE Avoid this shop! read more