I travel to a different city for my nail appointments but my tech is currently on vacation so I…read morevisited Pro 2 weeks ago for the 1st time in literally years and Kiara won me over. I was so happy to have a tech in my city. On today, I returned for a filling and I was seated with a different employee that butchered my nailed. She changed my entire shape from coffin to uneven almond and round nails. I was so disappointed bc I didn't ask for a shape change. I informed her to that I wasn't satisfied and I could tell she was frustrated but the whole time she continued watching her show on YouTube bc she had her AirPods in her ear and kept looking at her phone. I requested to have Kiara correct and complete my nails (and she did an AMAZING job) especially having to correct someone else's mistakes. My length was shortened and my shape was changed without consulting/asking me first and I was highly disappointed but managements very grateful that Kiara was patient with me and had me smiling when I left. Great customer service goes a long way.

Worst experience EVER! I use to go to Pro Nails back in high school about 5 years ago, and they…read morewere amazing, even down to their customer service. I went on yesterday due to my recent move back home, and I got my nails done by a tech named Jay (she's a girl). She was very unwelcoming, however as the service went on, I began to start conversation. I came in around 6:30 and I wanted a fill in, minding you they close at 7:30. I showed her a picture of what I wanted and what I got looks nothing like what I asked for. I felt rushed due to being there past closing time. At first I wasn't going to trip about the inconsistencies of designs on the nails but as I continue to look at them I literally could see the difference. As I went to check out, the supervisor rung me up (Hispanic lady, unsure of her name) and I clearly showed her the difference in the nails. She proceeds to apologize and take $10 off my order. Me personally it's not about the money it's about my NAILS, I proceed to tell her that I'll be back tomorrow for a fix and she stated "that's fine". Fast forward to today, the day I return to the salon for the fix and they are behind because they have 5 pedicures. They ask me to come back the next day and I refused because this is already my second day up here and the hurricane is coming, I told them I would wait. The "supervisor" tells me she thought it was just 2 nails, however you can CLEARLY see what I asked for is nothing like what I received. Once I am stern in what I am saying she states "the person who did my nails is the best one to do it" which I though was sad because the nails looked horrible! I continue to wait and eventually I asked the receptionist (White lady at the desk with a banana clip) if I could her her supervisors boss name and number and she states she doesn't know. I ask if she could find out, she goes to the back and I hear her supervisor (the Hispanic lady) state "NO IM NOT GIVING IT TO HER, FOR WHAT? SO he CAN COME FIX HER TWO NAILS?" And refused to give me his info. After while I see Jay walking in the back which I was under the impression she was not there. So I asked the receptionist (the white lady with a banana clip) if she is there how come she can't fix my nails, and then she starts acting clueless at what I'm asking. She then marches to the back saying "you better come get her before I ask her to leave". Her supervisor comes to the front and give me a refund. While saying "I'm about to lose my job" which is so sad and frankly embarrassing. Personally I feel since I didn't respond in the way they expected me to (all hooting, hollering, cussing, and fussing) they used any reason to get me out the shop. I felt attacked and unsafe, literally had to call one of my friends to be a witness as to what is going on. Overall customer service is trash! I literally just wanted my nails how I asked, when I showed her the picture she tried to remember what it looked like and clearly it didn't work. I was never rude! However they made accusations that I was, so I showed them rude when I walked out. Don't waste your money! A police phone call and cuffs waiting to happen! If I found give no stars I would!! As a paying customer, unfortunately for them we are always right. I can and I will take my money elsewhere. If this issue isn't addressed I'm sure this town will be just fine if they were to shut down.