I'm in town only for a few days and had brake issues. I called them and they got me right in, an hour and a half I'm back on the road. Thank you read more

Purchased a vehicle for delivery on 12/31/25, received it dirty, empty and without a back windshield wiper, we also didn't receive the owners manuel with the keyless door lock code in it, so now we can't use that feature. I've reach out multiple times to our salesman Chris Phipps, and recently I emailed the GM Hammick and no response. Save yourself the headache and stay away from this dealership. read more

I was looking for a used car and saw one on their website that I liked. Although the reviews for Heritage wasn't that favorable (previous owners) in the past, I decided to give them a shot. I had spoken on the phone to Carlton and asked for him when I got there. From the very beginning he was amazing! I had been looking for 4 weeks at this point and had been disappointed in every salesman except one from MULTIPLE dealerships in a 100 mile radius. Everyone at Heritage was very friendly and helpful. I did buy the SUV from him and my experience was great. I would recommend Heritage and Carlton to anyone. The next time I'm in the market for a vehicle, I will stop there first. T.RIG read more

Heritage Automotive in Lawrenceburg, TN has sent out by mail what appears to be a scratch off to win instant prizes with a "code" as it says. You scratch off and the code under matches the listed "winning codes" and you're a winner. The "code" on many of these matched to an instant prize of $2500. I first called the dealership directly to asked if this was legitimate and was in fact their business; they confirmed it was. So I arrived at the dealership, spoke to an extremely rude salesman that first asked if I wanted to buy a car, and as soon as I said no he said follow me, where he showed me papers hanging on the window with codes and said those are the winning "numbers" and didn't match mine. I then asked him to see a manager and he told me no, and I said "yes I want to speak to a manager," and he told me I didn't need to to speak to a manager so I again said "yes, I want to speak to a manager." He asked why I wanted a manager and I told him because I was a consumer asking for a manager, so let me speak to one. He then finally directs me to the manager. The manager with his black marker circled and drew lines on my entry, saying that my winning "number" didn't match. I showed him that the scratch off "code" did indeed match the $2500 prize CODES, just as it says. He said I didn't win, and it was based on the winning "numbers" listed somewhere else not under the scratch off. I told him I would be reporting the business for this and he stated "go ahead my lawyer loves people like you." So apparently this business believes this is an acceptable business practice to try to lie and mislead people. Several issues with this not even just the moral ones! It clearly states "code" on all the wording for the prizes for the scratch off then changes the word to "winning numbers" when referring to the part he says shows if you won or not. Also the inside fine print states the the winning "numbers" are to match the board posted at the dealership, so that would be a completely separate game from the scratch off "codes." The wording states if the "codes" match you win the prize; that's how scratch offs work. It says in bold "Official winning codes". Also the number of digits in the "numbers" don't even match the same number as the "codes." This is all an attempt to mislead people and I believe is or should be illegal!! Even if no legal action can be taken the fact a business is willing to practice this is an extreme red flag and something needs to be done about it! read more

No way will I ever set foot in Heritage gmc. Took in my vehicle to service to see why the service light is on. They pulled the code and said well sometimes that will come on for no reason, so he cleared the code. Came back on so I wanted it checked out. So it took 1 minute to find the problem, which btw is a common problem I understand. Charged me well over 100 dollars and it was not in warranty. Well it should of been. They were gonna charge me almost 5 hundred dollars for what fixed myself for 81.00. Took me 30 minutes and they wanted over 2 hours of shop time to do a 30 minute job. I believe they like to rip off people. Stay away from these sleazy shady money hungry people that own this place. Ya know 200 would have been a fair price to charge but greed gets in the way and they are greedy. read more

drove 3 hrs one way for a truck that i was assured was "fine and not been wrecked" get there for my apt, they don't even have the truck even cleaned up (they told me I couldn't get more pics bc it was in detail for 2 days) then still tried to screw me when i checked the truck over and find the whole front end had been wrecked on the right side AND found rust on the rocker panels in which he laughs and says "well that's what Bondo is for!" Nothing worse than having your time wasted!! if I could leave less than 1 star i would.. Don't make the mistake I did and let these ppl waste your time!! read more

I bought a jeep 2 months ago from them and they supposedly fixed the heat before I signed papers on it ..I told them I smelled antifreeze and the said it was just where they spilt it ...the heat also was not working properly and quit all together Wednesday...I took it to them and they are saying it's the radiator now and it's gonna cost me $800 even though they didn't fix it properly the first time. I will never buy another vehicle from them... read more