Ordered some bespoke floor boards and flooring. Had It delivered and it was all wrong. I phoned them to see if they had delivered the wrong order, but a, and I'm being very polite in saying this, grumpy, miserable bloke answered the phone who after checking my details said it was my fault, even though I had emailed the order through to them, and what I got was nothing like. He went to check something and as he put the phone down didn't realise he had not pressed the hold button. His language was vile and blaming me to someone else about the order. Somebody in the background told him to calm down, and it sounded like this chap was called Bret. When he came back on the phone I told him what I thought of him and next time to pres the hold button. I was met with more of the same vile language. To cut to the chase, I eventually got my money back when I threatened him with court action. This did take a number of weeks though. Message to Bret, if that was what I heard. Improve your own personal communications with customers. Do not verbally abuse customers. Learn where the Hold button is on your phone. Ideally though have somebody else deal with customers and check your orders before they go out, as you will get bad reviews. I've noticed they have bad reviews on Google. read more
