We were so excited to find somewhere to fix our 2 clocks that were family heirlooms. We didn't even try them to see if they worked before we took them to be serviced. We assumed after being boxed up for years and dirty it would be best to have cleaned and serviced. We were told it would be 6 months before we could get them back and we paid 50% deposit The total cost was very high for both clocks around $1200 but it was worth it to us. When we went to pick up the clocks 6 months later they both were still very dusty and dirty. When I said something the owner then began cleaning. I was told that my cuckoo clock music box couldn't be fixed and they stated our other clock was fixed and working fine. When we brought home and hung up both clocks we discovered cuckoo was getting stuck when coming out and the other clock within 3 hours of hanging up the spring broke. Took the large clock back and we were told they would have to have several more months. They said if the cuckoo getting stuck bothered me I could bring back, which I didn't They fixed the spring and then tried to charge us more, which we refused to pay. Now that clock is not keeping time at all. We decided to contact another clock repair company in Dallas, which is wonderful, they told us you can't just fix a clock without letting it run for a while to be sure it's fixed which these people obviously did not do. I took my cuckoo clock to someone else that fixed the music box and cuckoo as well as polishing and cleaning wood and it's working great. The other clock is still not fixed. These people have a nice store but I absolutely would not take your clocks here to be repaired. We learned our lesson the hard and costly way. Take elsewhere if you need repairs. read more

Love heritage house. They have a fine selection and they aren't happy until you are happy. Between them and Promenade, I'm gonna need a second job to support my clock habit!! read more

This place is cute. They have clocks from all around the world. Plus they have other gifts and gadgets for every person. My favorite thing is that they sell Maison Berger lamps and oil. Great place. Nice people Family owned. read more

I've had my clock in for the same problem for several times. It enroll doesn't work properly. To give the owner credit, he keeps off to fix it. His drop off location too remote for me to make continued trips. read more

These guys know their clocks... I paid to get my grandfather clock back in tip top condition and took about 4 months and wow they do detailed service...polite answer all Questions and explain how they Grand father clock works... only complaint is after 2-3 days it would run 2-4 min fast. Needs to be readjusted but am told it's easy. These guys are great! read more

Heritage House Clocks Fine Gifts & Music Boxes - Clock Repair Near Me - Dallas, Texas

I have a grandfather clock that got damaged when a contractor moved it while installing new flooring. I couldn't find anyone local to repair it, so I called Heritage House. They gave me a quote over the phone and said it would be no problem servicing the clock at my rural address. Victor from Heritage House showed up and had my clock running great again in no time at all. He was very helpful, he showed me how to make time adjustments on the clock. He only charged me for a service call, which was very affordable. Nice people. read more

I received an old cuckoo clock in the mail that unfortunately had damage to some of the ornamental woodwork. The folks at Heritage House recommended a courser restoration without detailing because they'd then need to clean up the whole clock to make it blend in. I'm glad I took their advice as the cracks are only visible if you look for them and it has 100% of its charm back. Communication with the staff was easy. Turnaround time was less than a week for this easy job. They also checked the clock mechanism to make sure everything was in order. Their showroom is quite nice based on what I saw. I am marking down to 4/5 because the price was high for what seemed like a quick job, but I would still return because quality and expertise are worth it with antiques. read more

5 Star Service- I purchased a used grandfather clock and had Heritage House Clocks pickup the clock and deliver it to my home. Victor delivered the clock, set it up and explained the inner workings. He really knew his stuff. I thank him for the great work and conversation we had. I highly recommend this company for all your clock needs. read more

I needed a music box repaired, so I took it here. The owner fixed it while I waited and the price was very reasonable. While I was waiting I got a chance to walk around and look at all the beautiful clocks, music boxes and other wonderful things. If your looking for a gorgeous grandfather clock, or mantel, or wall clock and basically clocks of all shapes and sizes, this is the place to go. They have many other types of beautiful gift ideas, as well. It is a magnificent place. read more

They charged me $75 for a $4 plastic housing. I should have said he'll no, but didn't want to waste my time arguing. read more

Been there twice in the past six months and was shocked at their pricing for repairs. First trip I was looking at getting a cuckoo clock fixed and was quoted a price for movement replacement that was more than the clock itself even sold for! Second trip, I went in to find out about the cost of cleaning and oiling a movement off of a grandfather clock if I brought just the movement in myself. Was asked what movement it was and was told that I was wrong even though the info given was straight off of the movement itself AND off of the manual. I was then told that it wasn't a grandfather clock movement! When asked for pricing to clean and oil I was told $589!!! I can actually buy TWO brand new movements for LESS than what they quoted to simply clean and oil mine! Heritage's pricing is unbelievably extraordinary! read more

I would not recommend doing business here. They are extremely over priced and rude. The stock is limited and what is available not worth the price they are asking. read more

Huge selection of clocks! We bought our clock here about 10 years ago and when it needed repair we took it back and they did a fast and efficient job. The people are really helpful and knowledgeable.This is probably the best clock store in the Dallas area. I would trust them with anything clock-related. read more

I took my cuckoo clock in for repairs, and they fixed it for me in under 10 minutes. Both of the people who looked at my clock knew exactly what was wrong as soon as they opened the back of the clock. And best of all, they very kindly did not charge me! I am so grateful to have my clock back in working order and so thankful for their generosity in not charging me for it. I will definitely be returning here in the future if I need clock repairs or maintenance! read more

Wonderful service. Fixed my grandmother's grandfather clock. Made sure everything was working correctly. Careful and friendly

Very nice people. Did exactly what they said, for price they quoted. Fixed one clock and replaced battery in another. Thanks!

These guys are great! They fixed my Bavarian cuckoo clock on the spot, at closing time on a Saturday, and for free! They have a great collection of grandfather and mantle clocks - I'll definitely be back! read more

I just had a house call repair on my Sligh Grandfather Clock. The owner's son was knowledgeable and very personable. He not only repaired and leveled the clock but spent time talking with me about a variety of subjects. It was very heart warming to see a young man care about his work and warmly shake my hand as he left. What a tribute to his fabulous parents. And, my clock is running well!! read more

I came across this company by doing a google search. We had hired another company to do a grandfather clock repair and they did a horrible job. So I had to search for another company. Heritage House Clocks came to the rescue. The lady who answers the phone is super sweet and nice. We made an appointment and the guy who came out, Victor, was super amazing. He was friendly, kind, helpful, and most importantly showed up on time as promised. He was able to fix the clock. I highly recommend this company for your clock repair needs. They are honest, friendly, and actually showed up when they were suppose to. That checks all my boxes! I was not paid for this review nor was I asked to leave a review. I just know how helpful reviews can be when deciding who to hire. read more

Great communication and well priced. Time frame of work needed is acceptable and understandable. Great guy!

What a great place with great people. My cuckoo clock would cuckoo and play the song at the same time. I brought it in to Heritage. It was fixed within minutes at no charge. It's nice to see old values, rare as they are, and people who want to make customers happy. It's diffenantly refreshing. read more

Great experience with Heritage House. After some trouble in locating a technician to service a late 18th century clock which had grown cranky, I was referred to Heritage House by a jewelry appraiser I occasionally work with. After I'd rescheduled the first appointment due to a scheduling conflict, they called this morning to confirm our appointment, and showed up right on time. I was surprised at the age of the gentleman who showed up at my door. I was expecting an older gentleman in his 60's or early 70's.. Nick appeared to be in his 30's. I found him to be very polite, personable and informative Both of the clocks are now running after very minor adjustment. I was pleased to see Nick takes a conservative approach of "Everything looks in pretty good shape, let's try this and it should be fine", rather than using the opportunity to greatly upsell their much more costly off-site maintenance services. So.. all in all, while I'm certainly no expert, I'm pleased. read more

Great little family owned shop! The Marchesoni's are very nice and so is their puppy, very nice assortment of grandfather clocks and music boxes read more

I, too, just had a surprising experience at Heritage. I took in a battery operated clock that needed a new screw (handshaft, I believe) to hold the hands apart and allow them to move past each other. The gentleman had the part on hand, unscrewed the old handshaft then put the new one on (in a matter of less than a minute) and told me the charge would be $45.27. I can appreciate that all parts cost something and that his time is valuable, but this price absolutely shocked me! When I questioned him, the response was "that's what we charge." No apology, no empathy, no explanation. The woman in line behind me was equally shocked and said, "I wouldn't pay it either!" I walked out and won't be returning. read more

My request to have timing regulators (2) repaired or replaced on an Urgos grandfather clock movement was not as simple as I first expected. This movement has been obsolete for a while and replacement parts were impossible to find. An attempted fix using glue ended up with chimes that rang WAY too fast, a subsequent attempt still resulted in chimes that were not befitting a grandfather clock. They never gave up at Heritage House and Val found a shop that could rebuild the mechanism! My clock is once again perfect and it's only due to their perseverance and dedication to getting customer satisfaction. read more

I have a 20 year old cuckoo clock bought in Germany. It was keeping perfect time but the cuckoo and music box no longer worked. I went online and the nearest authorized service center was a 3 hour drive and didn't take mail in repairs. I learned about Heritage house from a friend and took the short drive to their store. I was greeted by the owner who quickly suspected my problem was something blocking the chime silencing lever from working properly. It took him about 30 seconds to remedy the problem and he sent me on my way with a cheerful smile. You don't see such friendly, knowledgeable and courteous people very often. I was very impressed and would highly recommend this store. They also have an impressive inventory of merchandise to peruse when my clock is no longer serviceable. read more

Not a good repair location. They charged me for a cleaning and wood repair to glue a few accent pieces back on. When I came to pick it up, The clock was as dusty as it had been when I took it in and they clearly had not looked at it after getting it back from whomever they outsourced repairs to. The clock key did not fit and the back wood panel was still loose. Dust was everywhere. I paid over $500 for a cleaning alone and there was still heavy dust on it like when I dropped it off. My definition of "cleaning" obviously was not the same as theirs. I got an apathetic and defensive response when I kindly voiced my concerns and pointed out my findings. I would recommend you get a very clear understanding of what your money will get you prior to leaving a clock for repair. read more

In 1972 my Grandmother bought a Beautiful Grandfather clock for, well, my Grandfather. Living and growing up around them, and thus the clock, I remember the sound of the ticking and the quarterly chimes event 40 years later. Time flies (pun intended) and my Grandparents passed leaving the clock sheltered, but unused. I obtained the clock and after much searching ran across Heritage House. This has proven to be a great decision. Family owned and operated, the whole experience felt more like releasing this inherited clock to just another family member. The owners scheduled pick up date and time and arrived just as scheduled. The turn around was estimated at about 60 days. Again, the clock was returned today, about 60 days later just as promised. It was set up quickly and tips on how to keep it synced and running was discussed by the son who brought it. I was so impressed by their professionalism and depth of knowledge on clocks, I have sent another very old clock with them and have three more in line waiting. I will trust Heritage House and their "family" to all my clocks going forward and highly recommend them to anyone with antique time pieces. I mean, you can't trust family with just anyone, right? Great job. Great work. Great business! read more

I am so appreciative of this business. I stopped in today because my large wall clock was not working. It only needed a screw and was repaired in 5 minutes at no charge! How awesome is that! I will be using this for all future clock needs. read more

Just moved to Dallas last week, and my grandfather clock was set up by movers, who charged $115 to unpack and restart it. The clock didn't chime and strike properly, and I sure didn't want the movers touching it again! Found Heritage Clocks on Internet search, called them, set up appointment. Victor showed up at the time promised, and proceeded to give my clock a thorough checkup. He was very knowledgeable, professional, yet friendly and personable. My clock now works perfectly, and I am grateful to Heritage Clocks for their excellent service. Wish I had called them before wasting $115 on people who didn't know what they were doing! read more

They have the most awesome shop!! Love all their stuff. My go to place for gifts for sure, and I have also had some clocks repaired here as well. Great customer service!! read more

Very friendly staff that assessed my very old clock and gave me different options to help it run more smoothly, so that it would keep running. We started with the free one and it's working very well. Will definitely be back. read more

I moved to my new home a few months ago and regardless of how many times I tried to level my grandfather clock hoping that would resolve the issue I could not get it to operate for more than a few hours. Victor quickly identified that it had not been oiled in quite some time and within minutes had it up and running. Over and above just servicing the clock, he informed me that I made a wise decision in that the Honduran Mahogany wood in my clock is no longer available as it is an endangered species, that the company that manufactured it was one of the very best manufacturers at the time but has since been bought out, and the inner workings of my clock were by a German manufacturer named Kieninger, one of the finest quality names in its field. Bottom line, my purchase of this $3500 clock in 1987 is now worth 4-5 times that value at the right auction with knowledgeable buyers, and even though I would never sell this clock, I now know that my insurance policy needs to reflect its higher value. This demonstrates that the family owners at Heritage House really know their business, and his educating me about my clock's current value was worth so much more than just the service call cost to repair it. My clock is humming away perfectly since he visited. I very highly recommend Heritage House for serving your timepiece needs. I have also decided to take my long dormant music box to them for repairs. read more