By the time I reached Lorell the director at heritage village I was o frustrated so upset with taking care of a family member r. One conversation with Lorell and she made me feel at ease. She helped us place my loved one in the proper house in heritage village so she could thrive and be happy again. Lorell made the process very smooth and seamless. The staff has been nothingl short of amazing. The house is clean, the food is delicious. The staff is very attentive to the clients and family members. Heather the activities director is so great written the clients. My grandmother is back to her old vibrant self again and meeting new people making new friends it's so refreshing to see. Thank you to everyone at heritage village. They take seen to care about the clients who live there. So many activities to do as well. read more

Heritage Village Assisted Living - SAL Management Group - Assisted Living Facilities Near Me - Mesa, Arizona

My sister is getting excellent day/ night care for 2 years in her house #1. not 1 hygene problem or sore because Gretchen has attentive caregivers. The front office business Manager, Aria, is constantly available if we need help and aware of what's happening in our world. Thanks to all at Heritage Village for welcoming environment, daily. Cathy Jackson read more

Care bad Understaffed Not knowledgeable staff Staff smoke and you can smell it on them. They walk around with vapes. read more

can I give this negative stars?? My 44 year old son with a brain injury is in a house there. I am looking for another place. Might find a home and hire caregiver of my own choice. They promise it all! Cleaning twice a week. Laundry twice a week. Chef cooked meals. Showers Twice a week. Medication given out by trained professionals! OMG! I could go on and on! All Lies!! They can't hold onto employees because they pay squat and work them to death! Double and 24 hour shifts because people don't show up! The employees that stay don't want to leave a house without anyone. Med techs that are few, are running from house to house! Medicines including insulin, is given out late! DONT PUT YOUR LOVED ONE THERE, I figure that we will get an eviction notice now..... read more

Yelp, Do I have to give a star? Same issue with hygiene. The staff says they are giving showers and then they don't. I'm not sure how the state of Arizona or the Department of Health keeps them open. Today is Thursday. I spoke to Felicia who promised, again, to give my mom a shower on Thurs. at 10 a.m. She is supposed to call me after it's done. It is 3:56 p.m. and nada. This is how disease spreads. read more

After only a few months, I began noticing a huge turnover in employees. Suddenly there's no cook! Caregivers are now having to figure out the meals AND serve them on top of their other duties, which means the residents are the ones who suffer. It became very clear to me that with the change in management, the residents were the last consideration in their eyes. The people who were caring and thoughtful were now too busy to give these residents the care and attention anymore. It became a convoluted mess of who's here, where are they, and what is the protocol. The whole philosophy of the residents coming first, no longer existed. In my opinion, the management only sees them as chess pieces to fit their agenda. Rather than ensuring they are happy and comfortable with their environment, they are moved from one "house" to another, given no voice as to whether they would like to be moved or not, being separated from those they've developed friendships with, and when I've spoken to the Administrator I'm told, we do this all the time and IF we do let the residents know beforehand it is only as a COURTESY. Think about those who have onset of dementia for example, change is difficult and when they aren't informed and prepared for such changes it causes trauma. Even when they do know, it's difficult. But for some of the caregivers, including the activities people, those are also the ones who understand each resident contribute information to help manage their needs. Unfortunately, many of those are no longer there because management doesn't care. It takes a special person, one who has a true passion and calling to care for these residents but clearly the administrators don't agree... and plainly don't care. As a result I have moved my mother from this facility because of the traumas she has endured due to the lack of understanding her needs or even caring about her needs. I speak only for my mother, but several other residents I've come to know have expressed the same concerns, frustrations and unhappiness. I do not say this to be vindictive or overly critical of HERITAGE Village, but I definitely have seen the "front" they put on, the promises they make and it's not consistent and for anyone looking for a pleasant, safe, caring facility for their loved one, I strongly encourage you to look elsewhere. read more

My mom and dad were at Heritage Village for just over a year - mom had dementia. She fell numerous times despite a broken hip and femur from falls at their facility. Staff was always in a hurry and not very friendly (mostly). My dad died there and my mom was left alone and tried to get to the bathroom and broke her hip. She fell again a short time later. My sister who had guardianship was told by Diane (a caretaker) that she was taking mom's rings off because her fingers were swelling. After she died a short time later, nobody could find her rings. They had numerous others in a bucket but never found hers. Weird! And...I think they assumed everybody would just forget about it. I haven't and am hoping the siblings get on board and demand they magically find her wedding ring (at least) or perhaps file an insurance claim. Funny how most of the reviews on the home page are all positive but none of the negative ones on yelp show up. I submitted a review a few months ago but it never got posted. We visited them a couple times and witnessed a lack of care or kindness. Mom was almost always wet and stinky. read more

I'm so pleased to say that I found Heritage Village. Though they have received negative press for actions related to past actions, when owned by previous owners and/or representatives, I would suggest giving them a look for how they operate today. My mother, whom has dementia, is now in a safer environment, with people who care about her well-being. My mom enjoys all of the activities available at Heritage Village, visiting various locations throughout Arizona, and it has extended her emotional happiness. Yes, there are many alternatives for assisted living. Some of the alternatives are less expensive, while others are more expensive. What I believe is important, is the people whom are in contact with your loved one, day after day, and the medical approach provided to your loved one. As a family, we're happy, and I think you would be as well. read more

My 91 Year Old Mother was placed here by self serving relatives. Since then Her phone was shut off and My number Blocked. Their Son is an Attorney and My late Father's Estate is apparently there Goal. Heritage Village refuses to allow Mom contact with Her own Son. I'm in California and have no way to intervene . Mom wants out but She is silenced with no means to ask for an Attorney or any outside advice. read more

Run-dont walk from this place in Mesa, Arizona!!!!!! This place is understaffed and the staff that is there is not properly trained to take care of anyone!! The facility is dirty, residents are not showered regulary, their laundry is not taken care of and bedding is never changed. In addition, the kitchen is disgusting, the refrigerator does not have shelving and the food sits in boxes on top of boxes. Food is not rotated or dated. There is no dishwasher, so plates and utensils are never sterilized and are washed in dirty sink water. Residents are ignored by staff, because of the shortage and the ratio of resident to staff was usually 1-18. Meds are dispensed in an open room into cups with no resident name. They are left on the table and staff does not make sure the meds are taken by the resident. If you talk to management-they will tell you that they are still understaffed and the lies will continue-Again RUN-dont walk!! read more

My father was placed here end of 2021. He was only at Heritage Village for a few months due to the horrible conditions at the facility. We visited every day and saw some alarming things. Caregivers are constantly quitting and getting hired. They speak to residents in a hostile way. I don't even blame them as they receive unethical directives from management. One of the contract caregivers who was quitting because of all the atrocities they saw showed me pictures of residents bleeding out as administration told caregivers to not call for an ambulance as it would raise their numbers with the state. Residents are not fed or given correct medicines. Those needing bathroom help or shower help never get it. My loved one was covered in poop that was dried on as it had been there for several days. They used the pandemic lockdowns to keep family away and so we do not know how long he had been like this. When one raises concerns the administration blames the resident, the caregivers, and anyone else except themselves. If you love and care about your loved one please do not place them here. If you don't believe it read the recent article in AZ family about a residents death here. This place needs to be closed down and never have the opportunity to mistreat another senior again. read more

When you decide to put your loved on in a memory care home, do n your research. Our mother moved from another house within Heritage Village to house 3. What a nightmare!!! Of all houses this is the one with least amount of staff. This is the house with almost no activities, this is the house where you go to die and administration, clinical manage, and all staff could care a less. Your concerns are brushed under the carpet. My mom moved from another house where (even during Covid closure) she looked good, was getting her nails and hair done, and always had her won clothing on - we would video chat almost daily. She moved to house 3 in the fall and everything fell from there. 1 care giver on staff, mon - fri no activities. The staff sits them in front of and under the TV and TV shows playing are not what I would show to elderly. In house 3 my mother never had her own clothing on, her personal furniture disappeared. I would go in and knew she had not been bathed. And the excuses were short staffed. So house 3 has to suffer, why not those with dementia and Alzheimer's don't remember. House 3 should ALWAYS be fully staffed. The administration and management of Heritage should be ashamed of themselves. They put up this front showing you all the activities and the nicest homes. But get to house 3 ran down furniture, cracked tables with splitters. Don't ask to sit out in the patio, that is storage and mops and buckets. So there is nowhere to just sit and spend time with your loved one. Be aware of house 3, once moved there ( even with family visiting all days of the week and different times days and evening) these residents are not being fully taken care of. I give a stars because the house my mother lived in at first was good and she loved it read more

The place looks extremely pleasant. However, the quality of service offered is deficient and, in some instances, abusive. Why? Residents have very little say about the quality of food served. Nothing is cooked in the individual homes, and they offered meals but if the resident does not eat it, they do not help them out. Dehydration is a potential issue, and some patients are sent to the nearest ER without escort. Beware if placing a relative in this facility. read more

the building looks nice, but this is a horrible "assisted living facility". understaffed, and the staff they do have is underpaid. do not choose this place for your loved one, especially if they have dementia or alzheimers disease. read more

This post is from a former employee pov. I was there for 3 months and I wouldn't put my sick dog in this facility. Showers are not done EVER so when you stop by to see your family and they don't seem to be getting showered it's because there NOT. This place is a complete joke. The menu says one thing but they serve something totally different in each house. The cooks transport food via wheelchairs with nothing covering it (when taking it to another house) residents have relationships that aren't supposed to they are suppose to sleep same sex in each room but some of the residents sleep in the room with the person they are in a relationship with. The houses have roaches and they don't care because they let residents have all kinds of food in the room (opened, spilled on the floor, in the drawers/ closets). House keeping only goes to certain rooms in the houses. Laundry is either never done or if it is they just mix all the residents stuff together and wash them as one big load and put clothes were ever they think they go. If a resident doesn't have clothes they just go to the next resident room and grabs something from them. Med techs wen they pass meds they don't make sure your family member is taking it they just put it in front of them an walk off (anyone could walk up and take them). Residents that need to be changed hr they get double briefed and changed twice a day if your lucky or once an that's right before they leave after being there for 12hrs or more. Mind you I was only there 3 months and seen this just imagine what's been going on there for years. Oh and the cherry on top is when ever state is there or they know of state coming their on there best behavior. And don't let me get started on night shift they sleep from 11 pm to about 5 am. Some of the houses have residents that roam and like to go in the kitchens etc but yet nite shift is sleeping like it's the thing to do. If any of your family members/ loved are ever hurt on night shift one of your questions should be was the caregiver/med tech sleep. read more

My Mother Was Refused A Request to Go to ER My mother only lived at this hell hole for 9 days. She was having chest pain. I asked that they call 911 and send her to the ER. They refused and my mother passed away. read more

My almost 100 year old grandmother recently moved into Heritage Village due to needing more around the clock assistance (physical care, not memory care) than her previous facility could provide. The staff seems very upbeat and proactive with those under their care. Based on what I and my grandmother's two daughters have seen, the staff seems to pop into her room almost hourly to check on her. This is important since my grandmothers needs assistance with dressing and safely making it to the in-room bathroom without falling, as well as other daily tasks. The last time we were there the staff was bringing freshly made popcorn to each room when making their checks. Each of the 16 room buildings have their own kitchen, chef, and common TV recreation area, as well as other staff assigned to each building. My grandmother seems to like the food, although she did comment that the previous facility, being much larger, offered more choices at each meal. Some residents apparently need help with eating, and that care is provided if needed. One staff member at one time apparently helped dress my grandmother not as tenderly as she needs (she has sensitive skin and even the pressure from a blood pressure cuff can make her cry out in pain). This one time issue was resolved and no other problems have occurred in this area. The facility itself is brand new and very nice looking. Activities are organized for the residents. Sometimes the activities are "hosted" in one of the other building which helps to encourage the residents to get out of their own cottages for the short walk. Bingo is one of the activities, but they only play for candy, not cash prizes, to the disappointment of my grandmother :-) Overall, after being there for a month, the entire family seems to think this facility is a great fit for my grandmother and her needs. read more

‼‼‼ READ BEFORE YOU TAKE YOUR MOM HERE‼‼‼‼ This place is truly and utterly disgusting and pathetic. Anytime I am there I witness caregivers mistreating the residents by screaming at them to go sit down because they're busy. The management cusses at the Caregivers "I don't give a fuck if we're short to wait your happy ass in the other house until they arrive". There NOC shift supervisor is gruff, rude, and sounds so condescending it is truly interesting to listen to. She's always puffing on that big Weed Cartridge vape thing she carries it around like that's her main job. I physically saw a caregiver cussing at the resident which was a younger black woman in a motor scooter due to gun shot injuries. That caregiver then proceeded to tell the resident she needs to shut her mouth because she's in charge here and she didn't need her acting like a wild monkey on her shift. The resident and caregiver argued back and forth multiple times each time ranging 5-15 minutes where the caregiver would tell the resident she's worthless and can't help herself that's why she's there so she better watch how she talks to her. The disrespectful, racist, and hurtful remarks the caregiver kept throwing at the resident was truly saddening. The FACILITY was advised and YET she was still scheduled again to terrorize more resident, Heritage figured one resident wasn't enough. In house #2 all the residents get neglected to the point that state board needs to be there... Mr.Lillys immediate family member is CONSTANTLY unattended for multiple hours at a time. Her brief was so soaked and dirty that it shredded and fell apart everywhere when it was taken off and had a bad rash OBVIOUSLY. I've seen med tech sign off meds, carry the meds to the restroom, then go into the restroom and flush them and come back out with nothing and pass no meds... they're signed off and never administered. I've seen a resident bleeding on the side of her head I said it didn't look good and the Medtech told me she's fine she'll clean it no one will know and she didn't need my help anymore, go to a different house so I was sent off. Your mother is better off in a dumpster than this place. KEEP LOOKING AND RUN. Don't let a pretty face fool you, we all know what they say about judging a book by its cover. Things usually never are as they seem to be, don't let these 2 faced swindlers trick you into thinking this place is nice and will take care of your parents needs because that's the furthest thing from what will actually happen. When the caregivers change the residents they don't even use wipes! They just pull the dirty diaper out put a new one on and leave. How would you like to pee or poop and just pull your pants up without wiping?? The things I've heard and seen here, this is the worst facility on the East Valley. They overwork their workers HORRIBLY, most of them are from Africa and I find that the management takes advantage of them to the point it's against the law. Management KNOWS because of differences in Africa vs America they're unaware. There are many that work doubles there and when no one shows for the next shift you're stuck staying there, so screw all the labor laws they don't care. I ran into a CG who had been working for 22 hours because no one came to relieve him and management just kept telling him to stay someone will show soon, no one ever showed and he worked a full 24 hours before he was able to leave and stayed because of the threat of losing his job. These caregivers are in fear of losing their job and management hangs that over their head each time they do doubles and their relief doesn't show up. This place enslaves their workers and hardly even allow for breaks. So you're working a 16 hour shift and it's highly likely you get no break and 50/50 chance of your relief showing up HOPEFULLY No later than an hour late... I can go on and on... this place is just a disgrace to the Assisted living community and I HIGHLY advise you don't bring your parents here unless you're looking to house them somewhere that will help them deteriorate until they die off... read more

My family friend was staying at heritage village she was only there for a short period of time. She has dementia and was supposed to be in a locked memory care facility. In her short 3 months she was there she got out of the facility at least 10 times out of a "secure locked facility". One of the times the facility didn't even notify her family she had left the patient called her family herself after someone random had found her. You pay so much money to make sure your family is safe and protected and you are putting your families life and safety in these peoples hands trusting that they are professional and specialize in the types of situations and patients. If you love your family DO NOT TRUST THIS FACILITY. They finally got fed up with her and just dumped her off at the ER because they didn't want to take care of her anymore after they got their months of funds for doing absolutely no care for this poor woman. She is the sweeties lady and deserved so much more care than she got. I'm so sad this happened to her and that this facility had no care for her they looked at her as if she was just a paycheck. Every time the family called the facility to find out what is going on with her mother they could never get through to someone and would take days for someone to call the family back. I'm so disappointed. read more

Zero stars if I could. Some of the girls are really nice at the facility and treat your loved one nicely but the manager and their systems are horrendous. My mother was placed in memory care unit but manager does not know if thats what it was. Couldn't figure out what type of unit she runs and can not return calls regarding that. Then they decide they are not memory care or secure because my mom with dementia wants to get out. This is not a secure place even if they say it is. Most staff are not concerned with residents. If your loved one is almost comatose and is happy sitting in front of a tv. This might be your place. My mom keeps getting out which is dangerous so rather than have alarm or some way to know if people get out of windows they throw your loved one out by dropping at ER. Read contracts. This is their system if they want you out. Drop to ER. Nice building horrible management. read more

My father has been in the memory unit for about a month and a half and I have been very pleased. He is receiving much better care here than he received at the facility he was in before. He actually always has his own bedding on his bed that I buy for him and when I go there he has his own clothes on, except for one time, which is good because I buy him nice things and keep a good amount of them there for him so I want to see him in his own things and not other people using them. The staff is always very friendly and answered to anything that I ask for or need them to do. They also take him on frequent outings which is good for him. They also cook the food right there in his unit so it is fresh and very good. It is also very clean and his room is always clean and neat. So far I have been very pleased and I hope it stays this way. written by Julie Stockes read more

Heritage Village is a beautiful facility. But while their website claims that they offer memory care services for patients with Alzheimer's disease, their staff is not not properly trained or capable of providing sufficient care for people who are suffering from late stage Alzheimer's. Our family has had an awful experience with Heritage Village-- if you're looking for a facility that is able to care for a late stage Alzheimer's patient, this is not the place. Instead of letting my Mom know that they couldn't provide the care that my grandfather needs due to his late stage of Alzheimer's, and asking her to find a different facility that is a better fit for him, they had him transported and "dumped" at the local ER in his pajamas. He did not have a medical emergency that needed to be addressed--they just didn't want to deal with him. He was in the ER for over 36 hours before he was transferred to a nursing home with an Alzheimer's unit. Jennifer, the director of the facility, would not return my mother's calls, and my grandfather's case worker had to call three times before she demanded to speak to this woman and finally got a call back. Alyssa, one of my grandfather's caretakers, was incredibly rude to my mother on three occasions-- if she speaks to a resident's family member like that, how does she treat the residents? My mother has been an ICU nurse for nearly 30 years, and she has never been rude to any of her patients' family members. She did not deserve to be spoken to in the manner that she was. Heritage Village may be a great place for older senior citizens who are no longer able to live alone, but it is an awful place for late stage Alzheimer's patients. This facility accepted my grandfather as a resident less than a month ago knowing his current condition. The last few weeks have been a nightmare for my family, and I am incredibly saddened that my grandfather has not been treated with the compassion and respect that all elderly people deserve. read more

As a nurse and someone who has done side work with SNF's, ECF's, and memory care; I can say this place is clean and nice to look at. Communication is not the best. You need to be an advocate for your family member. They are quick to label you if you ask lots of questions or push for things you think your family member needs. ie. I am known as the "scary wife". There are a few med techs that provide decent care but the rest I would be concerned about. I have mentioned concerns regarding medications, weight loss, appropriate activities for the cognitive level of the resident, and medical concerns like chest pain with slow to no response. We have personal items go missing with some returned and some not. The excuse was another resident took them. I doubt it as things would not have been put back into the boxes as neatly as they were. I lean toward an employee honesty issue. COVID 19 restrictions only adds to the concern as you cannot visit regularly or be in the houses to see what is going on. I am being generous with a three-star rating as my gut leans more toward a two-star rating. The only reason a gave in to the higher rating was because the one great med-tech they have is truly amazing. When she is absent you can tell. I will continue to watch the situation and hope for the best! read more

Supposed to be a secure memory care facility. My grandma was placed here and she kept getting out. First through the door then through the window. The windows have no alarm or lock. When my poor grandma with dementia became bored and kept trying to get out they dumped her at the Banner ER. Just dropped her there with no where to go. Unbelievable. Do not place your grandma or grandpa here. Unless you don't care about them. read more

If you do care about your loved ones, PLEASE DO NOT bring them here! I would not give this horrific facility any stars, but had to, so I could post this. It may look nice and staff will definitely be on their best behavior while you visit. But unfortunately, it is completely opposite. My poor mother has been going through a living hell. She has dementia. Because of complete lack of basic care, she had fallen out of bed, wheelchair and off of the toilet, she has had several opened wounds, broken bones, strokes that were uncared for, until I had to intervene, and take her to emergency myself and or call for transport. My poor mom hit her head so bad on the wall, they had to get someone to go over and patch up the hole in the wall. In most occasions I found my mother soaked in urine, without her oxygen in her nose as well as having extremely poor hygiene. The med. techs and majority of caregivers lack basic knowledge of job duties that are needed. Owners and directors are absolutely no help in resolving any complaints. If anything they are rude and obnoxious. The rooms always smell of urine and it is always kept unsanitery. The patient's there are either plopped in front of the tv or found in their horrific smelling rooms. I could go on and on, but hopefully this will be enough to deter you from bringing your loved ones here. I would not wish this on my worst enemy. May you find a competent, caring, decent place for your loved ones elsewhere. read more

kj i've been in this industry for many years in boy has Covid changed the senior citizen world in a way that families probably have no idea, The lack of care due to the underpay of heritage is insane you get sold a tour that you are moving your family member into this beautiful place where they cook beautiful and they're taken care of when in actuality people are going shifts without meds people are saturated in urine the employees are overworked people do no call no shows the management has employees working over 95 hours in a week and have no consideration of their families this is by far one of the worst facilities in the state of Arizona and I do not understand how they're even open but from the bottom of my heart if you care about your family member do not put them in a facility where there is not proper care if you have to do is sit back at their facility for 30 minutes and go house to house and your stomach will turn at the level of neglect read more

We chose Heritage Village for my Father who is 84 with Alzheimer's and Macular Degeneration. The facility looked real nice. Before moving him in I asked what his first week would be like because he would be very scared and totally out of his comfort zone. They assured me he would be in good hands and would be there to help him settle in. The patients had access to the outside in the back of the memory care houses and shared an area with an additional memory care house, the area was fenced. The staff informed me that if the patient/resident went outside a staff member would also be outside with them. My father still enjoyed being outdoors so that was a nice feature so we thought. My father moved in on a Wednesday, we stopped by to check how he was doing on Friday. Sadly, my father was more confused then ever and had not appeared to have slept much if any, his pajamas were still folded in the drawer where we had left them. We found him wondering not having a clue where his room was. The staff just seemed to be sitting around looking at their phones. We reminded our father where his room was and sat with him for a while, you could tell he was very traumatized. After we left, not sure what time because Heritage wont show us the video, my father went outside in the backyard area, either unaware or the staff didn't care he was outside wondering the back in the dark. After wondering towards the other Memory care house and getting confused, he was unable to come back inside (he was at the wrong house) after what we believe to be some time he threw a rock through the door to get in, breaking the glass. At that point obviously they knew he wasn't in the house. They called my mother at about 8:30 pm and informed her they were sending him to the ER at Mountain Vista for a psych evaluation by ambulance...excuse me...a psych evaluation on an 84 year old Alzheimer patient that is nearly blind, seriously. So, here they send him off by ambulance unable to answer any questions I am sure he is being asked, even more traumatized then when we saw him early in the day. I then at 7:00 am went to Heritage to find out what happened and to find out what hospital they sent him to (at that time I didn't know it was Mountain Vista.) They told me he broke a door and was already returned to Heritage at 1:00 am. So I went to his room and he was not there, I asked the staff member where he was, she didn't know so she asked a different staff member, he also didn't know, so we looked around the facility until we found him standing in someones else room. We directed him back to show him where his room was, the facility was just starting to serve breakfast so we took him to the table and got him started on eating. My husband and I left once he started eating. It is Saturday at this point, starting day 4, my mother received a phone call about 11:30 am and said we need to pick him up or agree to send him back by ambulance to have a psych evaluation done because they didn't do it last night. We picked him up at about 12:30 and took him back reluctantly to ER at Mountain Vista with instructions from Heritage to be evaluated for Generations, apparently a psych ward. Well upon arriving at the ER and speaking with the attending nurse, she advised HERITAGE DOES THIS ALL THE TIME if the patient requires more attention then they are willing to give, she agreed he did not need a psych evaluation as to why one was not done the night before. After speaking with the case worker at the hospital she was so appalled at the way he was treated his 4 days there. When they put his hospital gown on, just for routine check to make sure everything was ok, he still had on the very same clothes we took him in on Wednesday and the only difference was his underwear where on inside out and backwards...seriously. DO NOT TAKE YOUR LOVED ONE TO THIS MEMORY CARE FACILITY. I have asked Heritage for a copy of the video or at least to view it, of my father outside and they refuse to let me see it. To me that proves negligence on their part. I truly believe he was outside unattended for quite some time. They have informed us my mother is responsible for the cost of the door. We will discuss that payment when I get to see the video of their negligence, needless to say, we didn't return him to Heritage Saturday and moved him out on Sunday. Horrible, Horrible treatment to my father. WHAT A AWFUL EXPERIENCE FOR ANY LOVED ONE TO GO THROUGH SUFFERING FROM ALZHEIMER'S, SHAME ON YOU HERITAGE!!!!!!!! read more

I used to work for this company....Never again in my life will I ever consider going back. They do not put their residents first. They do not take pride in the meals that are being cooked for the residents. The manager Jennifer F. is full of drama along with the whole employee line. Everyone brings their drama around the residents. I would NEVER put my parents in this facility. They had a BIG problem with bed bugs and it took them months to even "try" and fix. They allow the residents to hit the staff and when staff confronts the managers they do not help the staff feels safe. There was a employee who was verbally abusing a resident and staff put a complaint on this staff member and there was nothing done, she did not get released from the job. So that alone told me how they do not care about their residents and their needs or feelings. I would rethink about putting your loved one in here. read more