This agency was amazing! Our flight was delayed multiple times and the agent stayed an hour past closing time to make sure we would make our reservation. We had a long drive south and having to leave in the morning would have made it very difficult. She was a life saver! On top of that the car was very clean and fully charged. read more

What an adventure to go from an international airport to a rental car that has a good reputation in the States and attempt to work with getting the right contract that will minimize your stress. There are lots of bad Yelp reviews here but the young lady made my issues very minimal by explaining I needed full coverage, including car breakdown, and to reduce my headaches, I had to purchase the toll road reader, allowing me free passage through all tolls on the highways in Italy. It will not be cheap but why fly to Italy if you want to do this the cheap way? I am paying for peace of mind when you travel outside the States and want to reduce your risk of liability when you leave. read more

A Hertz employee called me a "f*ing stupid ignorant little prick." Then they refused to take responsibility for leaking my private data.** Yes -- you read that right. After I reported a massive privacy breach on August 5, 2025, where Hertz in Naples exposed the names, emails, and international travel plans of 192 customers (including mine), I received a voicemail from one of their employees calling me -- and I quote -- a "f*ing stupid ignorant little prick."** This all began when Hertz emailed my full travel details to nearly 200 other strangers. That email wasn't BCC'd -- meaning everyone could see everyone else's personal info. For people traveling internationally, that's not just sloppy -- it's dangerous. I alerted Hertz immediately. Their response? Denial. Delay. Zero accountability. No upgrade. No insurance coverage. No apology. No compensation. Nothing. Then came the voicemail. The abuse. And still -- no real response. Just canned emails from their "Executive Care" team claiming they "couldn't verify the call" and that no compensation is warranted. Let me be absolutely clear: Hertz has violated basic data privacy laws, failed to protect customers, and now condones verbal abuse. I've reported this to the FTC, New York Attorney General, and EU privacy authorities. If you're reading this -- do not rent from Hertz. Your personal information and dignity are not safe with them. read more

Driving in Europe is stressful enough. Hertz made it easy and we were able to change up our drop off location without any issues.

Deserves zero stars. If you rent a car you WILL be charged more than you expect. They'll charge for fuel, even if you refill, etc. Crooks. They speak passable english if thats your language but when you go back to ask about the overages all of a sudden "no speaky de english". Book elsewhere. read more

Terrible business location. I reserved a car online and was quoted $149. After additional charges not quoted including a transfer fee and fuel charge fee (car was returned full and still charged) I was billed $375. Take a lesson from my experience, this location behaves less like a worldwide chain and more like an Italian company. Their only goal is to snake you out of as much money as they can, and they will make it tough as possible for you to recoup any of their add-on charges. I called Hertz customer service and they offered me a $20 "goodwill credit" for being a Gold member. $20 isn't going to buy them addition business from me when they netted $206 in the deal, or ~140% over their quoted reservation price. It's likely cheaper to hire cabs, or a personal driver depending on your destination. read more

Hertz Italiana - Car Rental Near Me - Naples, NA

AVOID unless you want to wait OVER AN HOUR in line at the counter!!! I've NEVER waited this long for any car rental in my life. Furthermore, the attendants working the counter tended to joke around with fellow Italian customers, not giving a shit that it delays the ridiculous wait and makes it longer for the rest of the weary travelers standing around (there are not even any chairs to sit on). And at one point there was only 1 woman working the counter when about 10 customers were in line. read more

This was the worst hertz rental I've ever been to! Almost one of the worst in general! I've rented many cars and have never had to be at the rental office for more than 20 mins. Let alone the over an hour I spent at this location only for them to give me a car that I can't even drive because it's a manual and not an automatic. The only good part was when the Team Lead took over and actually showed me how the car becomes automatic from a manual. (There's no shifter. The stick is used as a shifter and "N" for neutral is also park ). He was extremely helpful though and actually drove around with me to show me how to operate it. And gave me tips on where to go/what to see. read more

They do not answer their phones. We tried to cancel a car well in advance of the required cancellation date and could not get through. Also called another Hertz office in Naples and they said I had to talk to the office of the rental. I also tried to use the US-based Hertz phone numbers, but they did not work in Italy. Note: We used rentalcars.com (see that review) and could not do it through them either. Customer service for all parties in non-existent. read more

Two stars because the young lady at the desk was beyond nice and made up for the treatment I received from her co-worker. Other than that, worst Hertz location ever. In these hard financial times, people should be lucky to have a job. Instead, the gentleman (and I use the term loosely) in the pic that I posted, did everything that someone in customer service is trained NOT to do. He even attempted to give me a lecture about respect. Guess what asshole: those who want respect, GIVE respect. read more

Hertz Italiana - Rudest, most disrespectful person ever. How does a company like Hertz even hire people like this parasite? - Car Rental Near Me - Naples, NA