In 30 years of renting a car charged me to pick it up a hour early! Last car I rented from them needed a break job the rotors were warped and vibration every time I would apply breaks. read more

They overbooked, and not by a little bit. More than 10 people are stuck at the airport with no vehicles. Last several times I was here, the cars smelled of smoke. read more

Terrible customer service. I had a delayed flight, so I landed in Baton Rouge at 6:45pm. When I went to the Hertz counter the employees had left for the day. Leaving me stranded. I had to rent from Enterprise last minute and returned the next morning at 8:00am (when the website says they open) only to find out they actually open at 9:00. An employee was at the counter at 8:30 and she refused me service until 9:00am. This company deserves negative stars. I would not recommend Hertz rental at the Baton Rouge airport ar all. Never dealt with a company so unwilling to help a paying customer. read more

Would give 0 stars if I could. Don't don't don't! Terrible service in person and on the phone. What a joke. No cars available right before they close or the previous three hours. They just threw up their arms and said o well. Sent us on a $30 uber ride to our stay. Told us to come back at open. We did. No cars. No help. They have dirty cars but won't clean one for us. Car came in but due to the size we couldn't have it since someone else rented it coming in later...? Now bringing us a car from another location. No pre warning saying "we don't have any cars" so we could try and figure something out. Save your time. Find someone else or rent off location. Both uber drivers say it happens all the time. Locals say it happens all the time. Lady at desk said it happens often. New level of un professionalism. Status doesn't matter to them so don't wait your breath on that. read more

Hertz Rent A Car - Desk - Car Rental Near Me - Baton Rouge, Louisiana

Awful experience, I rented a car from this location Labor Day weekend. The young man that helped me at the time of my rental on 8/27 was the only bright spot. I returned the car on Monday which was a holiday, parked the car on the 4th floor at 6:07pm, left the keys in the drop box as instructed as there was no one there. When I received the receipt via email the next day, it was for a different record locator # but the same charge. I have since been charged everyday on my credit card because it's showing my rental is still active. The different locator number was closed out and attached to my account which was for a different car. I have spent hours trying to undo this mess. Beware of renting from them and pay attention to your receipts! read more

After a long delay in flights we get to the Baton Rouge Airport finally and behold no one is at the rental counter. I call the help line and they say what i already told them, there is no one there. They blamed me for not alerting them of the delayed flights as to why they can't help. And then they can't even assist me with modifying the rental, when I can pick up the car nothing. Completely useless company and has no intent of being attentive to the customer. Avoid this company, it may be cheap, but you will pay for it in the end. read more

Easy to do drop.off. clear signage. Woman was friendly who was on staff. Not busy on a sunday afternoon.

-- STAR This Hertz location has been a Nightmare to say the least. Hertz for an unbeknown reason is ACCEPTING online reservations when in FACT they do not have cars readily available for your reserved pick-up time. I had made reservations online a week prior to my work trip and when I arrived Oct 19,21, I was advised by Erika that they had no cars available due to a shortage, I can get put on a list but she had no idea how long the wait would be. Now picture hearing from a person having no empathy to your time or mission. She was extremely dry and dismissive. I tried going to other rentals and they had the same issue. Once I came back to her, I noticed she was giving out cars as they came to others who didn't have a reservation. She said her purpose was because I didn't put myself on a waiting list- knowing she has my contact information, and I was visible. This is the kind of treatment a VIP member at Hertz receives. Then it gets better. I get a car with two pebbles on the glass. Days later they expand and now I'm feeling uncomfortable driving with broken glass. I spent the ENTIRE day going back and forth with Hertz animated phone system trying to get ahold of someone to assist me to switch out cars and NO help. I drive to the location on Nov 2, 21 and I see at least 15 people waiting around and I just knew they were experiencing my same matter. Now there are two ladies basically going off about the customer service and the incompetency of the entire staff with lack of care for their time. Then I see Erika again - breathe... I explain to her the glass situation and her reply is, "it's still drivable so you can either leave the car or get on a waiting list that will get you into a car no later than Thursday. I gave her my information. I decided to go to Herts at the Florida, Baton Rouge location and their professionalism was night to day. They young lady took my information and said she would have a car for me in a few hours and she would contact me once she had the paperwork ready so that all I had to do was switch cars. I recommend for EVERYONE to make the solid reservations over the phone to a different location and just taxi there, it would be cheap and worth your mental state. This LOCATION is absolutely TERRIBLE and needs new management and NEW EVERYTHING. If you choose not to believe this long review - GOOD LUCK LOLOLOL you'll deserve it. read more

Hertz Rent A Car - Hertz location airport - Car Rental Near Me - Baton Rouge, Louisiana

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0/10 recommended ... I wish I could give negative 0 stars ... no one was helpful at the location or over the phone...Extremely Rude ...Please take your money and elsewhere!!!! read more

Returned car this morning filled it up at the gas station at the airport, dropped it off full! Only to get home from my trip to see a $158.00 fuel charge its a total scam I definitely will be following up but I have to fight now to get my money back! read more

Hertz Rent A Car - I turned the car in before hours so no one was there to walk over the return with me and this happened! The tank was 100% full - Car Rental Near Me - Baton Rouge, Louisiana

Had to wait for over two hours even though I had a reservation. Awful business. Will never use them again. Zero stars

This location is extremely inefficient. Cars are never available at the time of pick-up. On 8.19.24, I waited over an hour for my car due to the lack of staff and clean cars. This excuse seems to be their go-to excuse for the more than an hour wait. If this location cannot balance the volume of reservations, process cleaning, and maintain adequate staff, it should be closed. read more

Terrible experience. After two days of minimal use, car malfunctioned with message of reduced engine speed on highway, brakes malfunctioned and car had to be towed. This was due to poor maintenance. Even though Hertz arranged the tow, they did not record the car as received until several days later, so I couldn't rent another car. After putting our lives at risk due to negligence, and ruining our vacation, they are charging me an amount that is greater than the cost of the original weekly rental and harassing me about paying it! No one at the location or the main office will bother to do anything about it. read more

I made a reservation to pick up a rental car at BTR Airport on August 13th at 8am to be returned on August 15th. When I arrived to pick up the car no one was there to give it to me. I ended up having to use my own personal vehicle for business purposes. The manager/owner of this location should know that you are losing customers due to incompetent employees that have no work ethic. This same thing has happened to other collogues of mine at this very same location. I represent a significantly large company that utilizes business travel often. If this issue continues then we will need to reevaluate who our preferred rental vendor will be going forward. read more

Today my experience was 5 stars but on average, I'd give this location a 3.5. My last two rentals here (both in 2021) went smoothly, but previously this has not always been the case. Once, we even had to bring back a car because a warning light came on just upon leaving. It was very inconvenient. Today, despite us making an error in our reservation, the agent was very kind and fixed the issue, putting us in a vehicle that matched our original request. It was even a 2021 model. I guess that's a benefit of the rental agencies selling off their fleet--brand new cars are available now! read more

haven't even gotten a car yet and I'll never rent from hertz again. had a reservation to pick up a car anytime after 2:00pm. arrived at 4:00pm due to airline tardiness. no cars available we have to wait almost an hour for one to be delivered. go out to car, it smells like a chain smoker has lived in it for the last 40 years. Instantly sets off wife's asthma. Go back in it's almost 6:00pm and still no suitable car. read more

Renting a car is not something I do too often, but within the last couple months, I've had to do it more than ever. It's pretty convenient to rent a car from the airport location because they seem to always have the inventory and it is open late. I like Hertz Rent A Car, but I had no idea that you have to book directly through them in order for your spouse to be able to drive. If you book through a third party (ie: Priceline), your spouse cannot drive the car. I am honestly not sure if this is a policy for all rental car companies, but it was a bummer to hear. Oh well, customer service was still great from pick-up to drop-off. Even driving the car off is pretty easy here, no formalities like with other rental car facilities at airports. read more

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Terrible customer service. The agent at the counter was beyond rude. She has no business interfacing with customers.

I left my cell phone in my rental over a busy weekend when LSU was having a home football game. The airport was busy the entire weekend. However, the team at the BTR location were SUPER HELPFUL and communicative in the recovery process. A specific shout out to Charelle who is new to the crew but used great judgment and client service skills to help resolve my issue. Travel often offers up ample opportunity for disappointment and moments of crisis but this local team were exceptional at bringing resolution! read more

The customer service is terrible. Mercedes is the training manager, and her attitude is awful and condescending. Everyone who came into Hertz had to wait at least 45 minutes to get their car. They attempted to give me a car on empty and had an attitude when I asked the car to be filled. I never received a smile or any welcoming gesture from her. Could this get any worse? Yes. All they had were crap cars available. Instead of offering the next-level car already cleaned and ready, they made more than three customers wait for a vehicle to be cleaned or serviced. This is unacceptable. It read more

horrible. booked a reservation, Uber to the location to find the have no cars available. it happens all the time the agent said. the overbook cars online but we work of paper printouts. complete lack of respect for clients time and money. read more

No Hertz employees were present when I returned the car, even after I got everything unloaded. Still no one. Had to get to my gate so had to leave the car there. No one at Hertz desk when I walked past either. Rented car for 34 hours, paid for 2 days as contracted. When I received the e-receipt I noted that I had been charged for an additional 4 days. No one at BTR Hertz counter would speak with me nor return my call. Several times they picked up the phone and just hung it back up. 12/30: still awaiting resolution on the $329 overcharge. No return phone calls again. read more

Erika at this Hertz location, Baton Rouge Airport was so incredibly helpful! She is very professional and addressed my issues quickly and adequately. We reserved a Nissan Rogue but when I got in to drive it, it was AWFUL! This car has little to no power and just felt completely unsafe to drive. We went and had supper and we're heading towards New Orleans. I told my husband I can't drive this car, I don't feel safe so we turned around and took it back. Erika was so helpful and went to look for another car. All they had was the Rogues and one infinity. We took the infinity. It cost a little more but I have to feel safe. It didn't have as much pick up as I thought it would but was more than the Rogue. I won't ever rent another Nissan or infinity FOR SURE! I will come back to this hertz because of the great customer service. Returning the car was very easy as well. I removed a star because the selection of cars wasn't that good. It is a small airport though and I can reserve something else next time. Keep that in mind. Erika gets ten thousand stars! read more

In line now. 3 people ahead when we arrived. She is now helping the 3 person. We have been waiting 23 mins. WORST and slowest location. If possible rent from another company. My 4 yr old is dying from the heat. read more

Teresa was really kind and a big help. I was pretty stressed out with traveling and getting a rental car so I appreciate her care

I like the Hertz brand and each time I book with Priceline, 2/3 of the time, I get Hertz. While I recognize that Hertz is great for what it does, I don't want to be paying $30/day+ for rentals to be a Gold member, as I don't really rent cars too much, unless I have to. I got lucky this time around with Priceline on this trip to Baton Rouge, securing a $13/day rental, which was amazing. Upon arrival, the desk clerk was busy talking to someone on the phone and was asked to wait. Really? You're supposed to put them on hold and cater to the customer. Ugh. Double ugh. Oh well. I guess that happens from time to time, but not when you're talking to your friend and it's not business related. That was the only annoyance with this particular trip with Hertz. Everything else with the rental process went alright. The Hertz counter, like a lot of major metropolitan cities, is centralized in one big car rental center, where several major car rental dealerships are right there at the airport for your convenience. Hertz at Baton Rouge airport was no exception. I opted for the LDW insurance, as usual. I was charged $28/day. You know stuff happens out there on the roads, better to have it, than not. Peace of mind to be sure, even if its a money maker for the car rental company. I also took an upgrade up charge for $8/day and got hooked up with a Hyundai Electra. It was a smooth ride and it drove pretty well. The car was clean and I had to fill up the car 3x over the course of 758 total miles driven. That was tough, but well worth it for sure. The check back in process was weird. I returned the car back, but nobody was in to check in the car. I later discovered that I would need to fill out the return info on the car rental pamphlet thingy they give you & you return it - along with the keys - to the car rental counter, and not leave it in the car. They would check the car back in that way. Maybe it's how it is done in Baton Rouge, who knows though. Thought that was a little odd that there was nobody receiving the car in the garage. The entire process was pretty good and I had a good time driving, even though it was tiresome at times being out there on the roads and interstates. If your travels requires a car and you are in Baton Rouge, rent from Hertz and you'll be glad you did! Support local! B+ read more

The Chevy Aveo's one of the most butt-ugliest cars to occupy the highway (just thought I'd tell ya), but atleast it has an input for mp3 players! Hertz allowed us to switch to this jallopy with no issue--hey, music's important! Check-in/check-out was fairly smooth (did feel a bit like steerage when they always let the "Gold Customers" go in front of us--no biggie though, I'm used to that.) read more

Do not rent from this location!!!!! We returned a car one day early than required yet were charged for 10 additional days and for bogus repairs and towing charges. A rental that was due to cost less than $250 ended up being $1000!!!!! Do not rent from this location as you could likely be their next victim!!!! read more

I'm a Hertz gold member. I made a reservation 3 weeks in advance. This location was the worst experience I've ever had for a car rental. - What's the point of a reservation when they don't honor it? Upon arrival, they had rented-out all of their cars. I had to wait almost an hour before a vehicle was returned so that it could become available to me. The guy before me waited almost 2 hours for his car. - Try calling this location's lost and found: you get directed to a fax machine in the middle of the business day. - Try calling this location's operator: it'll ring indefinitely. Nobody picks up in the middle of the business day. EDIT: I tried calling again, and after 5 minutes of ringing someone actually picked up! (This means they were actually listening to the rings, but actively ignored it!) So what did the operator tell me? "I have to place you on hold since I'm with another customer". So I wait another 5 minutes and was asked to leave my name and number for lost-and-found to contact me. I'm still waiting ... Based on others' feedback, whoever manages this location probably needs to look for another job. read more

Let me begin by saying as a company I very much like Hertz (Gold Member) and have rented vehicles from them for years just not in BTR, normally Avis. However, anyone renting from Hertz at BRT Airport beware and do your own due diligence and inspect the vehicle. The individual at the counter went on and on about how I was responsible for damage especially windshield damage which is pervasive in Louisiana given they don't make trucks cover their cargo and rocks fly everywhere. She also tried and almost insisted that I take a downgraded vehicle rather than the one I rented which I found strange. When I inspected the vehicle I found numerous chips in the windshield and other vehicle damage, I brought this to the attention of Hertz staff who were less than helpful or happy with my discovery however; I did document it. Also, if you don't get their insurance they charge you $200 which they indicate you will "eventually" get back assuming their is no damage but of course there was damage so that would have been an extra $200 for them. I have never had this occur at any other location and maybe it is because I secured my rental via Hotwire or it is a Hertz BTR thing. My takeaway from this experience is first, they will rent a vehicle that has damage, second, as always I inspect a vehicle before I depart their lot, and third I will not rent from Hertz in BTR again. read more

Very rude customer service for both pick up and drop off. I'm a President's Circle Hertz member (I travel a lot) and have never had such poor service. On a side note, other Gold members, you do not get to select your vehicle here. Unlike most airport rental locations, your car is assigned to you. read more

After two months, I received a letter from a company representing Hertz company, asked me to pay $750+ for the damage. There are no damage at all, are you crazy Hertz ? Are your CEO running out of ideal how to make money in rental car business? Now I remember Hertz company used to have O. J. Samson in their TV Ad, since O. J. has been in Jail, so Hertz wants to go to jail too. If I really damaged your car why you wait for two months? In the passed two months you did not rent this car out at all? Or you just try to cooked some evidences so you can blame on me ? What a shame of Hertz Company. read more

Early June, I received a car that already had a broken fender. That car should have been in a repair shop and "not" on the road...there are many safety violations/issues they need to address with that team! I would not recommend this company to anyone, they obviously are not concerned for the safety their customers. read more

I kinda hate this Hertz location. They never have the cars ready for you so you have to wait around. Then when they finally do get you a car, it's not the one you actually rented. I always reserve a full-size car or larger for my rentals because nobody wants to squeeze people into the backseat of a Prius. Well that doesn't matter to this Hertz location because they have downgraded me to a smaller car on more than one occasion. I've placed calls and emails to the manager to discuss this and have received zero response from him. Why do I keep renting from here you ask? I don't know....because I'm an elite member from Hertz and I obviously am a dumbass..... read more

Total nightmare! Stay away from this place & the two employees working the day before thanksgiving, who should not be in customer service clearly! Worst customer service I've ever seen in my life! These people don't care about their customers only about making money and scamming people!Paid for the car ahead of time & when we gave them the card to hold on file for damages, a card with a 70k limit they said it had to match the name of both people on the reservation & they would not switch it to only one of the names on the reservation without cancelling what we paid for & charging us triple the day before THANKSGIVING!!!!!! They gave us some crappy car that smelled like cigarettes & covered in stains! read more

BATON ROUGE: Don't know why so much hate, but my return was super easy. The gal was friendly and got me out of there fast. Lots of signs to find my way. read more

No real gold service since you still have to check-in at the counter. The wait can be long since there usually seem to be just one worker. The car pickup area is on the second floor and there have been times that he elevator was out. Overall, I'd rate this one below average compared to other Hertz. read more

"I dropped the car off early but no one closed my contract and I was charged an EXTRA 100$ for extra time. So not only did I pay for the cost of the rental + the holding charge for incidentals + $100 for extra time, but no one contacted me by phone, email, text to ask if I had returned the vehicle or why I had not returned the vehicle before charging me more money. Seems pretty unfair since I brought the car back 12 hours EARLY!!! I'm just glad I'm someone who is slightly untrusting and checked my account pretty quick... or who knows how much money Hertz would have taken while the car was sitting in the lot..." read more

Do NOT sign up for the multi-month rental. Since I got the car I have to stop at least twice a day to put air in the tires. The seatbelt doesn't work and it didn't have a seal on the door when I got the car. Per the agreement you are allowed to change the vehicle twice a month. It wasn't even 30 minutes after I got the car that I started calling about the junky car they gave me. After having the car for a month I was finally told to take it in and get a different car. The second we get there Ericka had an attitude. She went and looked through the car like she had lost some crack. Went and got a flashlight and said well you have to pay for the tire. Why was my question. She said it's just like my car. Well I can get a tire for a lot less than they want to charge me. Then she said it smells like smoke. First thing I don't smoke. No one else that has been in there smoked. There is white stuff coming out the vents when you turn the air on but nothing was said about that it was it smells like smoke. No I'm sorry it doesn't. So someone else came to return a car and she wasn't even going to look at it until I said I feel discriminated against. So she barely opened the door. You could smell the smoke on the lady and she was so relieved when she didn't have to pay the $400 fee for smoking. The problem is I have documentation and I've been told over and over that I can't get another car. They didn't have a car that was in the same tier as I am in. So she made fees up so she didn't have to switch cars. I could have bought a car with all that they charge. I thought this was going to be a good option since it's one price for everything. It might be if you want to deal with emails demanding more money when you call oops that's an error. I lock my credit card and they have tried to charge my card over 20 times. Since I got the car a month ago. Each time it was an error. So if my card wasn't locked you would have gotten money for an error then I would have had to go through more drama to get it back. I regret this and feel discriminated against and I will tell everyone I know not to use the bankrupt Hertz anymore. read more

I rented a car from Baton Rouge Hertz for a week. When I returned it they said I smoked in it, which I hadn't!! She said there were ashes an she could smell cologne but no smoke! Cologne is an everyday thing for me. She went on to say 4 other people agreed. I told her maybe some ashes flew in when I was smoking out side of the car. And the ashes she said she saw weren't ashes at all. Either way it doesn't matter she said. Now here's the thing. I don't smoke cigarettes I smoke Mary Jane. She she never said anything about smelling marijuana (which we all know has a very strong smell) or cigarettes. So she tells me it'll be a $300 charge! An that she didn't smell the marijuana an it's the fact that I was smoking to close to the car. So not only can you tell me not to smoke in the car but now your telling me not to smoke around the car. So next time I should just smoke in the car for the entire week since I'm gonna charged anyway!!! An have them take that $300 to pay to get the smell of that sweet Cali out the car!!! Their looking for anyway they can to get an extra dollar out of us!! My advice is not to rent from there. That last smoke you have before you return the car might cost you $300 just from the smell of your clothes!!! read more