We received very poor service from this car rental site. We made reservations in June for a trip we had planned in October. We informed them we would need a vehicle to seat 6 people plus luggage for 6. We inquired about the availability of a suburban or a minivan and we were told it would be no problem to have one of those vehicles available for our trip. We went to pick up the vehicle and we were handed the keys to a Rav 4. We told them that this is not what we asked for we specifically asked for a vehicle to seat 6 plus luggage for 6. They told us they could have a vehicle brought in from 45 minutes away so we said fine. They brought us a Chevy traverse. We were out of time and options at this point so we took the thing in hopes we could make 6 suitcases and 6 people fit in it. Well we quickly saw this was not going to work. My husband called back to hertz and spoke with the employee there again. We were informed at that time that they don't have a vehicle in their fleet that would have accommodated our request. My husband made a call to the corporate office and was told that someone would get back to us the next day. So we were forced to pack clothing for a 7 day trip for 6 people into 4 suitcases and even then only three would fit into the back. One had to be put in the seat between two passengers. Our trip had us driving from a relatively cool climate into a much warmer one. About halfway into our trip to our destination we realize the air conditioner also does not work. So not only were we lied to from the very beginning about the availability of an appropriate vehicle we were then offered no assistance with our complaint and the vehicle did not have a working air conditioner in 90 degree heat. We will not use Hertz again and have informed all family and friends of our experience so they don't get swindled by this company also. read more