Spoke with Vincent. He was able to accommodate my needs and assist me with my reservation. Excellent customer service, Will rent from this location again. read more

USE CAUTION - When using a Gov Credit Card at this location. Was given an SUV that had a slow leak, eventually turning into a large leak. Called the airport location and spoke to Katie. Katie assured me she would send a new car to me in Moab and retrieve the SUV. The SUV wasn't equipped with a spare OR A DONUT. Katie said fixing the tire wasn't an option and it would take up to 6 hours for the new vehicle to arrive. In other words, the SUV HAD TO BE TOWED. I came back to the hotel to find the SUV was gone, AND SHE DIDNT LEAVE ANOTHER CAR. Had to find my own way back to Grand Junction so I wouldn't miss my flight. When I got back home, I learned that ALEX, the MANAGER charged my Gov Credit Card without permission for $1000 dollar "roadside assistance" (tow). At no point in time was I EVER told there would be a fee for fixing a flat tire. Keep in mind, they left me with NO VEHICLE in MOAB. Tried calling Alex the Manager several times over the past few days but the employees have been told to tell me he's in the lot washing cars and will call me back. Real believable. He never did because he knows he's in the wrong. It's my believe that Alex intentionally billed the Gov Credit Card because he knows most of the time, it gets paid. Katie failed at her job by leaving me in Moab with no vehicle, but also because she failed to tell me I would have to pay for the tow. The proper thing for Alex to do is to refund the US Government the $1000 dollar tow fee since it was never discussed prior, and I had no other options i.e. no spare of donut. He likely won't since he can't even call me back. Be cautious when using this location and be even more cautious with Alex Managing the location. I wish I could give zero stars. If the owner of this location reads this, please know I am pursing website, and app reviews. Hertz should be removed from the approved Government vender list due to fraud. read more

The customer service and overall experience at this location was absolutely abhorrent. Pat, who worked the front desk was disrespectful, and was simply unwilling to find solutions. I had a reservation for a base model car, which, as a gold member, should always be upgraded. She refused. Instead, she said she had some cars, but only for higher pricing. "She started to say that the fees would be an additional $150 to $250, per day. I asked her what these fees were based off of and she replied "My manager sets them, based on how much demand there is - right now there is a lot of demand, and we only have a few cars left". I was upset because her answers were flippant, and in no way tried to find a workable solution. The "take ir or leave it" tone, was just the beginning. The pricing then changed, and she said she would offer me a "deal"... quoting me higher than she had quoted me 3 minutes prior. She said pricing was "in the system" to which i asked to see the system, and she acknowledged there was no pricing, and instead they write the "going rates on a sticky note". She had no answers, and had no inclination to work with someone who has been loyal to Hertz for many years. Frustrated, and beyond belief, I asked why she was being arbitrary and capricious with the pricing. and asked her plainly "Are you just making this up as you go." to which she responded "Yes, I can do what i want - things are busy!" I was simply shocked. I understand that supply and demand can place premiums on vehicles, but with the snowstorm approaching, I only wanted to be safe with my daughter in the vehicle. Having a system based on "charge as much as you can get" is simply predatory, and has no room in a professional market environment. I will never use Hertz again. I will sacrifice my status, and choose another rental car company, or try out TURO. Pat, your lack of professionalism, untrustworthiness, and dishonesty has cost HERTZ a customer. I recommend others do not interact with HERTZ in smaller markets, where rules and regulations simply do not apply. read more

No car rental buses here! Located downstairs on the check-in level of Grand Junction airport along with the other car rental desks. No Gold Service where your name is posted and you just go to the car. The airport is so small that you just walk out of the side doors and the rental cars are right there. No processing and showing ID at a gate at the end of the parking lot. On return you note your mileage and space number and bring the keys back inside. Super nice, friendly, and knowledgeable people working here. read more

Picked up my car and the total was quite a bit higher than expected. I noticed my discount code wasn't applied, so I told the clerk. She assured me it was taken off, but simple math proved that wrong. She then looked at her computer and said now the charge was off for sure, but she couldn't print a new rental agreement. Sure enough when I returned the car the charge was still there and a different clerk had to remove it for me. The car was well worn, a little dirty on the interior, and had almost 80,000 miles on it. The good thing about this Hertz location is how close the counter is to the terminal and how close the cars are to the counter. read more

Always a positive experience here! Got exactly the car I booked online, friendly quick counter service, and easy return!

Booked a car that said it was for (5) people and bags. When we got there it was way too small, went to ask for larger car and was charged an additional $75 a day!! I hate it when you are in a dilemma and the company just screws you. I'm a gold plus member but not any more. This will be the last Hertz rental I do read more

Renting a car from Hertz has hassle free. The employee was very friendly and answered all my questions. I got a great price on a great car. Will use Hertz in the future read more

I give zero stars to the employee at Hertz GJ that exemplified the worst in customer service today that I've ever experienced. And zero stars to Hertz in general for trying to charge me over $400 to use a car for two hours when I could book online for $70. And then even worse, have a reservation that's worthless because they actually have no cars. The exemplary employee then told me to go sit down and wait for a car, which he had no idea if that would be for a couple hours or all day. You went above and beyond to help me and your great effort made me want to slap you across the face. Thanks for everything, I won't ever be back! read more

Better have a credit card and a ton of money on to rent! If you have neither even through you booked online you are stranded.

I am a Gold club member through AAA and this rental experience was fantastic. I had reserved a full size for $34 a day prepaid, but upon checking in the gentleman let me know I would be upgraded to a small SUV(Nissan Murano). I didn't ask why, but I assume there were no full size available at that moment. I had prepaid online so when I handed him my license and CC he confirmed my declined coverages and informed me of the $50 hold for the rest of the taxes and fees which I knew about. The whole time at counter was less than 4 minutes, and the car was clean and ready to go! Great experience in Grand Junction. read more

Due to being a small airport, it was a little more self-service type. I had to wait for several minutes while the representative wasn't anywhere around. Someone else came by and said they would be around in a bit. Otherwise, great experience. read more

Super service both inbound and outbound. The customer service reps were awesome, very quick even with a line. The CSR asked if anyone was Number 1 Gold and as he was processing a customer he multi-tasked and help me too. Very seamless on the departure too. For a small airport Hertz sure did give big time service. Thanks Hertz Grand Junction. read more

Talk about poor customer service! This place ranks at the top of the worst!! We arrived early thinking we get get a jump start on our trip, but the car Nazi working the front counter would not release the car until the exact time the reservation was set for. Not 15, not 10, not 5 min, but the exact time. Their parking area was full of vehicles, but he would not release the car 5 min early. And on top of that he had the personality of a mushroom. All in all I suggest doing business with one of their friendlier competitors. Extremely poor customer service. read more

Had a Reservation for a vehicle and when I went to pick it up I was told that they did not have any vehicles for the next couple of days. My insurance company had made the reservation so I was going to try to get them to straighten it out. Before making the call I wanted to make sure I had the information correct. I asked the lady "before I make this call let me make sure I have it right. You have a reservation for me but you do not have a vehicle for me?" Her response was " there are a lot of people waiting for a car" I told her that I didn't care about them right now...she then said that I just want you to know that you are not the only person wanting a car. I don't know how many people that Hertz has done this too and really I am use to the Airlines doing the same thing, but when she took that kind of attitude it just added insult to injury! I WAS a gold member but I am no longer. Hertz will NEVER get another Penny of my business. Things happen in life, and I understand that. But to not treat your customers with respect and understanding is just unacceptable. I went over to the ENTERPRISE counter and they went out of their way ,even talking to my Insurance company for me to help get me taken care of! So good bye Hertz hello ENTERPRISE. read more

Very helpful and lots of cars for a nice selection whatever your needs are. National overbooked and left me stranded even with a condemnation number. Hertz stepped right up and made s very awkward and upsetting situation very comfortable and saved my trip. I'm executive Emerald club with National. This changed my mind about who takes care of their customer read more

Employees were not very kind. First time in 15 years I had rented from them. But insurance paid for it. I asked them to check for damage so I could leave. I got laughed at and told rudely that they DON'T leave the counter. They have flights to take care of. I was the only person at the counter. Ordered me to walk back out and write the mileage down. I admit I wrote the wrong number because I was agitated. Employe walked back out to check it. Acted like she was so oppressed to have to do her job. Save yourself some time and self respect. Will never return!! Enterprise here I come read more

Well traveling on military leave my family and I ran into some car problems with my car. Went to a repair shop for a tire problem. The tire would not be ready until Monday. Came to the counter and Mark was like there are no cars till noon. He pulled some strings and got me a car in 25 mins if it wasn't for Mark this would have been a nightmare thank you Mark. read more

After 2.5 months of trying to reach this company and get an answer, they finally "responded" ....they said they didn't know why the clerk in Grand Junction charged me the $ 483.76 but they showed no record of them ever collecting that amount... and fortunately, I've not seen it come thru on my Visa YET! the response was very SLOW in coming, I went thru 3 different Better Bus. Bureaus before resolution was "acheived" folks, check your bills carefully and know what will be charged, ask about hidden fees (ie...intercity fees, etc.) before working with this company...and keep being the "sqeaky wheel" or they will ignore you , hoping you'll go away!!!! it does hurt to rent a car from "Hertz to Rent a Car Co.' read more