One of the worst/untrained interaction I had with the desk lady. Ordered car days before hand and checking in with ID AND credit card, the website said I was all good! nope. Walked a way confused and without a car! read more

Placed a reservation for a car rental online weeks ago, and when I went to pick the car up was told that I needed to provide a copy of my full insurance collision policy. I was told that the manager would have emailed me this (which they had not). Since I didn't have this (as who carries their entire insurance policy around with them?), they refused to rent me a car. I had my insurance card with me and even offered to pay for the damage protection. Still wouldn't rent to me. Anyway, just avoid. read more

AVOID this company AT ALL COSTS!! POOR customer service! The follow up call addressing my concerns was not at all resolving to deescalate my frustrations, but instead was matching my energy. Which is very very unprofessional! Not once in our conversation did she even apologize for the inconvenience. She also proceeded to tell me it is not recommended to use third parties for reservations. Furthermore, insulting a customer's intelligence. But later mentions she's used third parties herself. Double standards, really! This WAS BY FAR THE WORST EXPERIENCE. First of all, my reservation was scheduled for pick up at 9 am and no agent was present at the counter until 15 minutes after. We were then informed the reservation was canceled. According to Hertz they do not cancel reservations. It must have been the third party. But they wanted to continue as "a walk up reservation" Hertz has a policy that they do not rent with an out of state ID and without a one way flight. NO WHERE IN THEIR POLICY IS IT SPECIFIC THAT YOU CAN NOT USE AN OUT OF STATE ID. The vehicle was reserved to be returned the next day to the same location too. This interaction did not make any sense. It was rude and poorly handled. I honestly felt it was discriminating. We've rented from other rental companies there at that location using third parties and never had such an awful experience as we did. This reservation was for business purposes mind you. The IMMENSE inconvenience it caused was frustrating. read more

Credit card hold is $460, $200 + maximum refuel cost for an empty tank at their refuel exorbitant rate. Avoid!

Honestly not a great location. I understand they're a smaller operation but most times I find myself looking at a sign that says "be back in 10 minutes, call so and so if you need assistance". I don't really blame the person who's there. They have to run the counter AND clean the cars when they're brought in. I would say my issue is with management or owners. Also, worth noting, these folks do not take Hertz Gold Member points and their rates are considerably higher than even National on most days. Honestly, just don't do Hertz in University Park. It's pretty much the worst of the options for that airport. A week or so later I finally worked my way through the labyrinthine oxymoron that is Hertz "customer service" to get a hold of the number for the management team for the University Park location, who had left for the day of course (it was 11:30 AM). I spoke with one of the employees, left all of my information and my issues I was trying to have resolved. It has now been 4 business days since and I haven't been called back. I'm going to go ahead and just surrender at this point, but good lord, DON'T RENT FROM THE UNIVERSITY PARK HERTZ!!!! If anything goes wrong or slightly amiss, there is a high likelihood you will be treated poorly. read more

Reserved a vehicle through national toll free number. They reserved us a car, took our credit card number. My husband drove 40 minutes to pick up the vehicle and the counter refused to give us the car we reserved. Jerk behind the counter stated they are a fanchisee and not obligated to honor online or corporate reservations. Corporate/national office refused to do anything about it. DO NOT RISK RENTING FROM THIS COMPANY. read more

Flew in to State College but was going to be flying out of Philadelphia so I rented a one way agreement. When I arrived, they already had my paperwork all signed and ready to go. Normally this would be fantastic. Fastest pick up of a rental car ever. They did not ask me if I would like insurance, the gas tank filled or If I would be filling it, or if there was any damage, etc. Oh, wait. They already filled that sheet out for me and signed on the bottom where it says customer signature. Hmmm. From the moment I open the back hatch of the vehicle, it reeks like smoke. Umm- no way are you pinning this on me. I don't smoke. I am going to be dropping this vehicle off at a different Hertz and they are going to charge me $500 for it. So I go back inside and let them know it reeks like smoke. I ask for another vehicle. She says she does not have any other vehicles that are one way. I said can you give me a discount or something? She says yes, she can give me a 25% discount. She will take care of it. That's when I think and look at the paperwork where it said that everything was good with the car and if you smoke in it you would be charged $500. The other lady from Hertz was coming outside at the time so I went and asked her, am I going to get something in writing that I am not going to get charged for this and my 25% discount? She said, you don't need anything. Waves her and and says, She will take care of it. Indicating the lady inside. All I could think was, no way am I leaving her with this car until I get something in writing. So I decide to call Hertz customer service. I explain the situation to her and she says, no problem I will email you that right now. So I leave because I had to get to my appointments ASAP. I could see an email come over from Hertz and I figured all was good. When I looked at the email 5 hours later- all she did was resend me my confirmation!!! Now I am back again calling Hertz and another hour on the phone to get it all sorted out again. Let's hope when I drop it off today it all comes out right. What a nightmare. Do not rent from this Hertz. I normally have great experiences with them. This one- not so much. read more

STAY AWA!!! The worst experience ever! Would be negative stars if possible! Made a reservation to rent a car from in town State College location. Received confirmation emails with address & required documents. Arrived to pick up car, no one there. Called Hertz & location not open due to staffing issue. Was told to go to the airport to pick up vehicle. A woman named Brick, yes Brick, said we also needed the declaration page for our auto insurance. That was not in the emails from Hertz, and who carries it around?! Brick said if I can't produce it I can't rent the car. Arrived at Airport Hertz & there was Brick at the desk. Awful attitude, just rude & nasty from the start. I managed to get the declaration page & Brick wanted it sent to some non-Hertz email & wouldn't answer questions about this new policy. Things went downhill from there. when I asked if we would be charged the airport fees she said yes, even though the reservation was made at a non-airport location. When we asked to see a manager she refused saying the manager was in a meeting & would be all day. Brick then said she wouldn't interrupt the manager's meeting for a customer, said she would not rent us the vehicle & if we did not leave immediately she was calling the Sheriff. Most unbelievable customer service experience of my life! Rent from anyone else but Hertz! Oh, and we're Hertz Gold Members!!! read more

Reserved a weekend car rental online for a total charge of $79, went to pick it up and they said their policy is to put a $750 hold on my credit card. Ridiculous! It should have said that when the reservation was made. If I had known ahead of time I could have made sure there was $750 available on my card. It was very frustrating and no one seemed to care at all. I ended up going to another car rental company and had no problem there. read more

Incredibly angry with my experience at the University Airport Hertz yesterday. Made the reservation on the phone, they were aware I was 20 and charged an underage fee. Got a confirmation number and specifically made sure I would be allowed to rent the car at 20. Get to the airport only for the incredibly rude employee to tell me its company policy that they cannot rent to anyone under 25. Despite me showing her my email confirmation where my age is clearly stated and the underage fee has already been applied, the worked refused to honor the reservation. Absolutely ridiculous and when I spoke to a manager on the phone, he was no nicer or more helpful. Unacceptable. read more

Just right van for our needs moving Nebraska football fans today. Delivered to airport flying service. Thanks folks. Well done.

Do not rent from this place the state college PA airport Hertz might be a good company but not this location They charge you extra for things they dont mention then they laugh and hang up when you call to ask about it The 800 number was concerned about how i was treated but then they switched me to the location supervisor, SHAY, and she didnt even care. She said well ok i guess I will talk to him. The man laughed and hung up on me when i called to ask about an extra charge and she didnt even care. Do not go to this place read more

Not for me. Private owned Hertz. Full size is fleet of Mitsubishi Galants. Small cars for full size! 500 mile/wk limit. No chance of upgrade and had nothing bigger even available. Their parking spaces are at very end of Car rentals. read more

Terrible customer service. We had a family emergency and had to drop off the car at a different location rather than return it to State College - totally understanding we'd have to pay a fee. We called this team to let them know - no one answered, so we left a voicemail. We left a note with the location we dropped it off with and tried to call again. No answer. A week later they call us and ask us where the car is, yelling at us for not returning it, claiming they had called us many times -- but we had no voicemails from them -- and admonishing us several times. When I asked why they hadn't left voicemails or emailed us (they have our email), or why the other office hadn't contacted them, they merely responded: "how else can I help you?" not even responding to my questions. I don't care about the fee; we knew we'd pay it. I care about the incompetent and rude followup by the team. Don't count on them to help you out or do anything logical for followup; count on them to pass the buck and point fingers. read more

Simply put, this particular Hertz location has become (new ownership 2015-16) the worst car rental location (Hertz or otherwise) that I've dealt with in the entire country. I travel extensively on business and I've rented at this location dozens of times because I live locally and my company mandates rentals with Hertz. I have sought, however, an exception for this specific location and will rent from one of the other providers at SCE. Issues have ranged from incorrect gas readings, wrong car, poor Gold service (including long walks in the rain), rude service, and most recently overcharging me significantly for an 8 hr trip. I was erroneously charged $200 (mostly fees) for only 8 hours use of an intermediate car returned with a full tank of gas. I did not find out until the receipt was e-mailed to me. When i inquired about it, i was told to talk to "John". John did not return my calls, then i was informed he was "gone" and Rose McKay would return my call but she never did. I tried e-mail to no avail. If you call for Rose at Altoona, she's in State College or on her way there. Call State College, and she's in Altoona or on her way there. Regardless, she doesn't return my messages. I also communicated this issue to Hertz Gold and they did not contact me. I always get good service with National at SCE but haven't tried Avis or Enterprise. Regardless, forget about SCE Hertz and forgo your reward points. It isn't worth it. This place is terrible. Rent at any one of the others! read more

I rented from hertz for a long term rental. I chose them over other rental agencies because they said they could give me my preference of an AWD vehicle for the predetermined amount my insurance agency would pay. A week into having the rental they called me and stated I would be billed out of pocket, they said my insurance did not pay, I asked if they submitted their claim or contacted the insurance company...they had not even though they had the insurance info and claim number. I had to contact my agent and have the claim extended, my agent said that the car rental knows the procedure for filing their claim online and they did not do that. The next week they called my house several times wanting the car back, my husband told them that I was at work, they came to my work and wanted the vehicle immediately. When I asked if I would be billed because the gas tank was not full they stated their would be a fee. I refused to give back the car until I could go to the gas station after my work day ended. When I returned the vehicle for an exchange they gave me an SUV and Brenda told me it was an even trade that would cost the same. They did not require that I sign a new contract reflecting the change. Over the next few weeks Monica from the Altoona office began calling my home and garage mechanic up to 3 times per day to check on the status of my car fix completion. The day my car was fixed I immediately returned the rental, they did not require that I sign off on anything only that the gas tank was full. That night Monica called and said that she wanted permission to bill my personal account because the insurance did not pay for 2 of the 24 days that I had the rental. My husband explained that my insurance would pay for 30 days and she was to submit her invoice online as previously explained. Her reply was that her insurance only paid for 20 days (REALLY?). My husband called our insurance agent and explained what was happening, she said that she would take care of it. The next day my insurance agent called and said that she contacted hertz and told them to bill her directly and this issue was over. Right after that phone call, Monica called again and asked to bill my account, again my husband told her no and said the insurance was handling this. Later my insurance agent called and said that Monica spoke with her and said that the cost of the rental was over the $40 per day because I demanded an SUV. Monica is dishonest telling my husband the insurance wouldn't pay the extra days, she told my insurance company I demanded a vehicle not covered by my plan. Her statements were deceitful and bordered on harrassment to my family and garage mechanic. If the exchanged vehicle was over the cost I would not have accepted it, that was never discussed as Brenda stated it was an even up trade. The final straw is Monica deducted $200.00 from my account, why call and ask for permission, be told no, and still take the money. Renter beware, there are other car rental agencies that work with the customer in the agreed upon amount and do not deceive the customer into additional stress and expenses. If I could give this organization a negative rating number I would. read more