I did a one-day rental. Picked up car early, returned later that day. They said there was new damage, which never happened. A scam. We were charged for that, but I am protesting it with Hertz and my credit card company. read more

Scammers - you pay for damage insurance and still get charged though no evidence of said damage is provided. I've rented from many other rental companies with zero problems and will never use Hertz again. read more

One day rent I booked for Euro 66 and with upsell and scared tactics landed paying Euro 166 .... considering my premium US credit card covers rental car damage. I felt cheated and It's so stupid to loose loyalty of a customer like this. read more

Nothing has changed since the reviews from a few years ago. I rented from the train station and returned the car a day later to the airport where there was no one to confirm that the car was filled with gas and had no damage. I had declined insurance. A few days later I received a receipt that the car cost 366 euros instead of 53 euros. They had charged me for gas and insurance, and said there was damage to the back of the car, a complete lie, but it was covered by the insurance that I had refused as shown on the contract I got when I took the car. After way too much time complaining to Hertz US and getting lying emails from Hertz Spain, and freezing the credit card charge, I got my money back. If you rent in Europe, keep all the paperwork and gas receipts, and take photos of the car when you return it and make sure there is no damage before you take it. I was shocked this would happen at a Hertz. read more

Do not rent from this place! The insurance cost twice as much as renting the vehicle! Enterprise was much less!

Do not rent from this agency/station. I rented a car for a day trip and returned the car in perfect shape. The attendant on duty never came out to check over the car when I brought it back, a mistake I will never make again! A month later, I received a bill of 286 Euros, with photos depicting all sorts of scratches on the car that needed repair. I imagine that they do this to out of town folks, making the bill low enough that it is not worth fighting over, but it is nevertheless very shady and malicious. read more

No wonder they already have such horrible reviews! My husband and I went to Spain in September of 2018 and rented a car from Hertz on October first. Two months later, we get an email claiming that we got a traffic ticket while driving their car. But the date of the infraction is June! You would think they would know exactly who had rented the car at this time, but no. I'm thinking they sent the ticket to everyone who has ever rented that car in hope that someone would pay. I conveyed my concern and just got an email telling me that they researched and that we were indeed the people who had rented the car at the time of the infraction and now there's one from April too. That's crazy. And what does it tell you about Hertz??? Either they're liars, cheats, idiots, or all three. I dare Hertz corporate to contact me. I dare them!!! read more

Across the street (very walkable) from the train station is a small parking lot outside the Kansas city exit. Several car rentals live there. Hertz was easy and convienant. Only probalem was the small lot.be careful on the exit. They give you a ticket to exit as your exit. read more

HERTZ SEVILLA SANTA JUSTA DO NOT RECOMMENDED This summer I had a problem with Hertz car rental in Sevilla Santa Justa and I had a really bad experience. Never again. Here you are what happened. I had rent a car with Dollar (a US Car rental I've always rent with) that in Spain at Sevilla Santa Justa is hold by Hertz. Of course, I paid via Internet, as I always did. Once there, the staff at the desk kept trying to sell me an additional insurence at price of 33 euros a day, so the amount was much more higher than the rent itself. I do understand that Car hire company try to sell you additional stuff, but I think that the last choice is up to the customer. Anyway, what they did (two girls ad desktop) was one of the worst customer experience I've ever experienced in my life. In my opinion it was very bad hot they acted. They kept trying and trying in a arrogant way to sell the insurance. No matter what we said. Strange that I was not the only one who was discussing with the staff. Almost three other customers did the same. End of the story we didn't take the car, we lost our money and change the vacation plan. Never again. Respect people. Remember. Always. read more