You cannot pick a worse agency or location. Got an email and text to check in online. When I did…read morethe car which I reserved was available, so I paid and was told I can walk in and get the keys. Walk in and am offered only suvs. I say cancel the reservation, now they have charged me 200+ euro for not having a car. Totally unacceptable. If you want to start your holiday with a lot of hassle rent from here.

$2,500 FRAUDULENT DAMAGED CHARGE!!! Renter beware!! I was fraudulently told that I was being given…read morean upgrade for my wedding weekend in Frankfurt, then charged for the upgrade, and that was the best part of the experience. Upon returning the vehicle in perfect condition, I was shocked to receive a damages claim from Sixt for almost $2,500. AVOID THIS RENTAL AGENCY AT ALL COSTS. They are fraudulent criminals.

Absolutely do not rent from the location. I received a car with a lot of damage. i didn't think it…read morewas a big deal because I documented and photographed all damages. They STILL charged me $2000 upon return for damages that I can absolutely prove was there before I picked up. I am working with Enterprise corporate now to get this solved because the General Manager is refusing to email me back or send me an invoice.

Not reliable, they may cancel your confirmed (!) reservation at the last minute, after your arrival…read moreto the Enterprise location. The staff poorly trained, unprofessional.

Rented a car in Germany- Frankfurt Airport with a return to the Munich airport. From renting, to…read morepick up, to return everything was smooth. Alena was fabulous in speaking to an upgrade to an Audi due to the luggage we had. Alena was the first person we encountered in Germany and was probably the friendliest person we met in Germany during our entire stay. Would definitely rent again if we are traveling to Deutschland.

After having a bad experience at Thrifty/Budget we came over to Enterprise. They treated us well…read moreand we did not experience the bait and switch tactic or compulsory supplemental insurance scam pulled by T\B. Enterprise was professional and honest and that was very much appreciated...especially after a long flight.

Sixt Rent-A-Car in Langen was an awful experience. Visiting from America, my boyfriend and I rented…read morea car for 5 days. I provided a credit card and was immediately charged DOUBLE the cost without being warned or informed why. After checking my bank statement, I walked 20 minutes back to the rental location and the man told me very casually that "sometimes cards are charged twice." I expressed my concerns about the $808 charge because I was 100% unaware of how or why the double charge would have happened. He did not apologize for not informing me or warning me. He said that the charge would be removed once the car was returned and it wouldn't be a problem. After the car was returned, the charge was removed. I waited 2 days for the $404 charge to hit my account. Sixt charged my account $495 instead. Since I am now back in New York and am conveniently unable to contact the place myself, my boyfriend's parents walked to Sixt to see what was going on. The man told them that he charged us for 2 drivers, after we explicitly told him multiple times that only 1 of us would be driving. He also charged us for 6 days instead of 5. After a discussion, he decided he would refund us 5 euro for the charge of the 6th day. He said that was sure that he told us we would be paying for 2 drivers, which, in fact, never happened. I informed the man multiple times that only 1 of us would be driving, as we also stated when we registered for the car online. Sixt in Langen is absolutely terrible. I find it disheartening that these extra unexpected charges were made on my card and that the worker was dishonest about the situation. The car was unwashed and dirty when he gave it to us. I will never rent from this company again. The only positive thing about my experience was that the car ran smoothly. I would not recommend this car rental company to anyone.

I admit, the Langen station is not much to look at; is not very glamorous but I can honestly say I…read morehad a really good second rental experience. I pre-booked an Astra-class car and was upgraded to a Mercedes-Benz C class at no expense (I did check the staff didn't make a mistake). It's a shame my son was sick so I couldn't drive as far as I wanted :( Highly Recommended with very friendly staff.

I found the service here exceptionally helpful, friendly and courteous. I was greeted by name,…read moreprovided with excellent instructions and all return options were shared with me. Actually the best service from Avis I have experienced in Europe. Well done!

If you ever book an Avis reservation online or over the phone, make sure you contact the office of…read moreyour reservation afterwards! It does NOT matter what you reserved online or reserved with an Avis agent over the phone because they do not communicate with the location of your reservation and will give you a false confirmation! We booked our Avis reservation online months in advance for a trip to Germany. We were to pick up our car on Thursday May 26, 2016 by 5:00 PM at the Frankfurt Hauptbahnhof. We arrived May 26th shortly before 5:00 PM and found an empty Avis booth. Turns out that Avis closed early at 2:00 PM because of a public holiday, Corpus Christi! Not once online and in our email confirmation did it mention holiday hours for Thursday May 26, 2016! Our hotel in Mainz was a 30 minute car drive away that we would have taken in our rental car, so instead we had to take a train and cab all the way to our hotel. We decided to sleep on it and clear up the mess the next morning. We called the Avis hotline the next morning to discuss our problem with the reservation. We complained about how we weren't informed of the holiday hours for the Avis Frankfurt Hauptbahnhof and had to take a train to our hotel 30 minutes away. An insincere apology was given and they said there was a local Avis in Mainz that we can make a new reservation with. Everything was kept the same as the current online reservation that we booked for the Frankfurt Hauptbahnhof to include a car with a baby seat. The reservation was confirmed, email was sent to us, and we could pick up our car from the Mainz Avis within the next two hours. When we arrived at the Mainz Avis we were tended to by a very rude female customer service rep with glasses and curly blond hair (she was working at 10:45 AM, Friday May 27, 2016). She gave us great responses like "I don't care about your driver's license, I want to see your passport" and "Who told you we have baby seats?! We don't have them" and "There are no baby seats at any other office, we are alone." What was confirmed by our new reservation that we made over the phone with Avis, a car with a baby seat, did NOT exist at the Mainz Avis because they had no baby seats. And they made no attempt to correct the issue. After storming out of the Mainz Avis office, we decided to take the 30 minute train ride back to the Avis Frankfurt Hauptbahnhof because we still had our reservations from the day before, Thursday May 26 a.k.a. Corpus Christi. When we were picking up our reservation at Avis Frankfurt Hauptbahnhof, we were given another insincere apology about the holiday hours but at least they had our reserved car. But, it turns out that this location also had no baby seats! After showing the Avis customer service rep the confirmation email we received months ago that we reserved a car with a baby seat, a desperate move was made to ask the other car rental companies if they had a baby seat. Finally, Sixt saved the day and was willing to lend us one of their baby seats. After two nightmare days with Avis, we finally got what we wanted. What we've learned about Avis is that as an Avis customer, you are responsible for confirming all the details with your reservation location after you've made them online or over the phone. It is NOT Avis' job to confirm those details. You pay Avis your hard earned money, and they do NOTHING regarding your car rental reservation. This is your responsibility because they already made their money off you. We will never rent another car through Avis again and we will let our family, friends, and anyone on the internet looking at Avis customer reviews know what a horrible experience we had and we recommend that they rent their car somewhere else, like Sixt.

Excellent customer service. I was able to whatsapp Ray throughout the process and he facilitated…read moreeverything. Was able to get new tires installed and free windshield wipers. I took a risk buying a used car and unfortunately had some mechanical issues. Beamerzone kept true to their policy and paid 50% of the repairs along with providing me a warranty for any future issues.

I am shocked that The Beamerzone is still in business. I purchased a BMW from here in 2016. The…read morecar had major problems immediately after purchase. The owner scammed me and made me pay for the repairs myself, which is illegal under German law. I took him to court and won the entire case, to include car purchase price, all illegally paid repairs, and court costs. Still waiting on payment, as somehow he can't come up with the money the German courts have ordered him to pay, but is still running this predatory dealership. He preys on American service members and knows all the loopholes in the system. His business practices have been ruled illegal under German law. Avoid this business at all costs, especially since it is about to be added to the Blacklist. Based on other negative reviews from customers it is likely he will try and discredit this post. If you have questions or concerns, message me. I can answer any questions and also help you sue this business and this man. The Beamerzone should be completely put out of business.