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    Hesston True Value

    5.0 (1 review)
    Closed 7:30 am - 6:00 pm

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    8 years ago

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    Herb Snow & Son Appliance Center

    Herb Snow & Son Appliance Center

    1.6(47 reviews)
    33.4 mi
    $$

    I was in the market for a couple of new appliances. I usually shop at another local store, but…read moredecided to check out Herb Snow. Buying an appliance there basically involves them looking it up on the internet and then giving you retail price. The quoted delivery price was unbelievably high. I was the only customer there, but I felt rushed. No one was rude or unfriendly. I can can go online, look up an appliance and order it and get a cheaper delivery charge. Why should I go to a store to have them do the same thing? I bought the appliances at another local store about an hour later.

    In March of 2023, my Samsung washing machine would not complete a spin cycle…read more Samsung recommended I contact Herb Snow & Son which I did on March 13, 2023. I was told it would cost $130.00 to come out and diagnose the problem + $120/hr labor plus the cost of the part. I was charged $195.00 for the part + $209.99 for the labor + $30.37 tax = $435.36 I later discovered the machine was under warranty. Herb Snow & Son was informed that it was only 2 years old, so they knew it was under warranty and never mentioned it to me. I was under the impression it had a 1-year warranty, when, in fact, it has a 10-year warranty. I found out later that the part Herb Snow sold me for $195.00 sells on Amazon for $21.99. Samsung told me they would have replaced it for free had Herb Snow had only called. At the very most, I should have been charged to come out and diagnose the problem ($130.00) plus labor ($120.00) for a total of $250.00. I ended up being charged $435.36. This amounts to an overcharge of $185.36, and overcharge of 42.58% Avoid these people as if your life depends on it! If you use them after reading this review, you deserve everything they are going to do to you! The only reason they use lubricant is to hold the sand on! I am surprised that local law enforcement doesn't require them to wear a mask and carry a gun.

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    Herb Snow & Son Appliance Center
    Herb Snow & Son Appliance Center
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    Hesston True Value - hardware - Updated August 2026

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