In my ongoing dispute AGS have proven to be even more dismal in their treatment of me and my…read morepossessions. After price gouging me and forcing me to pay thousands of dollars for customs examination fees incurred because of their incompetent paperwork, my personal possessions were finally delivered on July 5th, a year after they left France. While some of may possessions were delivered, many valuable items were 'lost' and many were damaged. I have since claimed on the insurance policy I bought from AGS, which was incorrectly filed by AGS, and I have received a final offer that is less than 60% of the claimed value. They have repeatedly refused to inform me who the actually insurance company holding my policy is, have not issued me with an insurance policy number, and despite repeated requests they have refused to provided me with a policy document. In the general terms and conditions of shipping invoice they state that the insurance is ad valorem - i.e. covered to the full value of the item to replace or repair, yet refuse to honor this and have only offered me a fraction of the repair and replacement costs. They have refused to enter into mediation with AME Conso, the mediator they contractually insist any disputes been lodged with, and have refused to offer me any explanation as to why they have refused to participate in mediation. They also refuse to furnish me with their ORIAS number that legally identifies them as an insurance intermediary, which they are as they took payment for the insurance I took out. By refusing to provide me with the ORIAS number they are effectively blocking me from taking my case to the insurance ombudsman in France. They are now ignoring all communication.They have been obstructive and unhelpful at every stage of the process, and despite losing and damaging a great number of my personal possessions, they have refused to accept responsibility, offer an apology or provide the level of compensation they are required to buy their own contract. They are now issuing the ultimatum that I either accept their final offer of compensation (only 60% of value) or incur tens of thousands of dollars more pursuing them in court in a country in which I don't reside.