I've been a patient at Eye Design for three years now, and I wouldn't go anywhere else! From the…read moremoment you call to schedule an appointment to checking in at the front desk, the customer service is top-tier. Chanell is amazing--she always makes me feel seen and valued. Patty and Wendy are consistently so sweet and welcoming. The young lady with the burgundy hair is an absolute sweetheart too! And let's talk about Donato--kind, professional, and hilarious. Mike is truly a gem! He knows exactly what looks good on his patients. Trust me, he'll have you going broke while looking like a million bucks--LOL. Dr. Burns is fantastic. Thanks to him, my eyesight has improved significantly. I meant to post this after my last visit last year but forgot. Today's visit reminded me just how much I appreciate them. Eye Design gets 5+ stars from me!

Great service the staff is always very pleasant and the doctor is the best…read more I am glad I found this place.

Commendation: Today 10/17/18 was my first visit to this establishment.Let me tell you I was very…read moreplease. From the receptionist to the finish product-purchasing eye wear. Pleasant smiles,professionalism, and well place humor. I would recommend this establishment in heartbeat. Please recognized and commend the following staff members; Ms.Virgins,Susie,Dee Dee, Tanya,Bri, and last but not lest MD Pnootheti. I did arrive too early at 1:32 PM The front desk did recognized me and got the paperwork rolling and co-payment (you know that weren't going to forget that). LOL! My appointment time was 2:45 PM I was called at 2: 50 PM( not bad) and things move forward in timely manner from that point (I was pleased). The encounter I experienced in selecting, and purchasing my eye wear is excellent. PS. Future visit will determine the ultimate rating. Thank you, Bernard Barnes

I was recommended by my Retina surgeon. From the day that I made the appointment to my experience…read moreI had today during my appointment... Everyone and thing was delightful. The front desk lady at the time I made my appointment was so accommodating and called in reinforcements to make sure I got an appointment before I had to report back to work. Today the check in process was speedy. The doctor assistant was personal and professional. There were several test done on my eye to make sure that everything will be right and ready for my surgery. All my questions were answered and the cherry on top was... I was told by another assistant they recommended I got a lens not covered by my insurance. The doctor looked at my last test taken on my eye and said that it was not necessary to get. Not to come out of pocket when I could get the one covered by my insurance. That because of the condition of my eye, it would not be worth paying that money. Because of my experience so far, I feel confident in a successful surgical out.

And I see why this location has terrible reviews because they are all valid. I have been going to…read moreAmerica's Best for over 10- years and even when I lived in Georgia no problem with being seen, customer service, etc. Even the Woodbridge location you get there at your appointment time and you will be in an out no problem. But here for some odd reason they only have an actual eye doctor only on Tuesdays and the rest it's virtual. Ok...but then they only had (1) employee who does the testing before you go see the doctor and they were behind hours! He was running in an out rooms looking frazzled. I came in a little early for my appointment and I was told it would be more than an hour or so before I even got back to do the tests. Not including it was at least 6-7 people ahead of me who hadn't been seen yet. I'm like why the hell I even have an appointment!! Then I overhead another customer saying that it's only this location and Forestville that be like this. And unfortunately I live closer to both of those but I won't return. I would rather drive a little further to be in and out than waiting over 2-hours after my appointment since they can't hire more people to help them out. I actually scheduled an appointment for Woodbridge as I'll be in the area tomorrow. Don't waste your time or schedule anything the day you go in. Just ridiculous!

My appointment took much longer than anticipated but why 5 stars? Because the staff was working…read morewith a challenging situation which delayed things. Everyone did an excellent job handling the situation. Ethan kept us updated on what was going on and had an excellent attitude. Also shout out to Winter who performed all my tests with a smile and good energy. It isn't always about how things are handled when things are perfect - it is how things are handled when challenges arise. Kudos and thanks to everyone there.

Dr was thorough in her examination and very interested in my care but someone in the eyeglass…read moresection or outer area had been smoking weed it's a distinct odor and hard to disguise I won't be returning I have no issue with the weed I just don't want anyone taking care of my eyes while high two stars for the Dr that did an excellent job

Everytime I go there the staff is always kind and professional. The doctors are outstanding and…read moreWill(the person who checked me out) was great and knowledgeable about their products. Thanks for a outstanding visit everytime

From the phone call scheduling my appointment to selecting eyeware. The front was welcoming and…read morepleasant- beyond patient. Selecting glasses is not an easy choice- they dont have a massive selection in store and thats ok but they are very patient in assisting and making sure you find something you like and compliments your face. My two teens were able to get there check ups, pick glasses, and even commended the quality of what was done during their exam. Im glad I followed my heart and seen all the other reviews and gave them a try.

We have been long time patients for more than ten years and just this year, the customer service…read morechanged negatively. In the past, you were sent an appointment reminder by the Office and that did not happen this year and we unfortunately missed our appointment. We called to reschedule and was told there are no remaining appointments available this year. They have a new Receptionist by the name of Erica who can be rude and if challenged because she is not very skilled, can become extremely rude. My Husband became frustrated with her and asked her to have Dr. Burn's to call him and no call was received. My Husband thought maybe Erica had not given Dr. Burn's the message because Dr. Burn's in the past has returned phone calls. So, thinking Dr. Burn's was not given the message, my Husband called again the next day. Erica was very rude and abrupt and put him on hold only to return five minutes later to say that the Doctor was not in the Office today. There is no longer an Office Manager so we both called several times and Erica did not answer the phone. We called and left a message to speak to Barry. Well, Barry called and was really uninterested in our problem, he finally listened and told my Husband that they are under staffed, the Doctor is not in and the phone rings off the hook and "that is just the way it is" and there are no appointments. We have been going to them far to long to be treated this way and have, unfortunately, decided to take our business elsewhere. We spend at least $700 plus each on reading glasses a year, every year. This place was expensive but we were loyal. You have been warned.

Dr Shrader is good but her staff not always. I had an appointment scheduled today that was…read moreoriginally scheduled for getting a new prescription for my glasses. It became more after I had an unexpected visit in June for a floater in my left eye that developed a week earlier. All the tests were done to check on the status of my eyes focused primarily on the floater but the test for a new prescription was never completed even though I thought that it was. As a result , I'm stuck using glasses that don't allow me to see as well anymore. I'm not happy about this at all.