Zero stars s/b an option. These guys are crooks! My deck was never completed and now I'm left to…read morefind somebody to help me clean up their mess. Looking for an attorney to hold them accountable just I've seen in their long list of negative reviews. And they don't even know code!

I recently had Richard out to my house for some estimates on some remolding projects. I was not…read moreimpressed at all with this company. The sales rep. did a lot of talking about his own projects and showed several pics. of the house, he has redone. The rep also only gave me prices for two projects and had no interest in going further. I still wanted a bid on kitchen remodel. Richard told me to go to Menards and get my materials and do the jobs myself. Really what kind of attitude is that? Richard basically told me that since my house wasn`t worth 400,000 that it wasn`t worth doing anything to by his company. I would not even contact this company for any work. I have hired a better company that will do all the work .

Where to begin? We hired Platinum Quality to replace our roof in 2020 with a new steel Decra roof…read more While they were in the process of installing the roof, a bad storm came through and did over $100,000 in water damage to our house. This review itself is not about that issue, as the owner at the time, Josh, did everything he could to help us recover and the insurance process was relatively smooth. This review is due to ongoing leak/warranty issues and the fact that the current owner, Kevin, is refusing to do any warranty work or even come look at the roof. Kevin claimed we owed them $3,500 for additional work they did. We have shown Kevin proof in our text messages with Josh that we did not indeed owe them any money. This is because their insurance did not cover roughly $5,000 of our personal belongings. Josh and I came to an agreement that we would call the money we owed each other even for the additional work and the insurance claim. Josh never said or even hinted that we would be losing our warranty coverage (they technically owed me more money that I owed them). Kevin now says that we have zero warranty now through their company (should be 50 years) on our new $28,000 roof and refuses to send someone out. As a business owner myself, it is frankly astonishing to me the way that Kevin is acting. I had been patient and polite with Kevin, proved to him that we did not owe the company any money, and he repaid us by completely and unjustly revoking our roof warranty and refusing to stand by their craftsmanship. We would have absolutely recommended Platinum Quality under their original owner, but he has since left the company. Buyer beware.

From the owner: Platinum Quality Home Improvements provides metal and asphalt roofing, siding, window replacement…read moreand storm damage services to Freeport, IL and surrounding areas.

If you are female and don't want to deal with a raging contractor, I would advise not to get siding…read morefrom here. I regret trusting them as I thought they did an awesome job with the windows. How they allow livid contractor to talk to paying customers like he does is WILD. I found 2 other women on Nextdoor with similar experiences. I am now worried that siding wasn't properly taped as another one had the city come by to stop them installing. Maybe have a guy friend with you if you want to deal with the hostile siding guy, but his snotty, ragey phone call after I found issues with the installation were uncalled for. He also texted at 9:45PM in an angry tone. I 100% regret going with them, and if you want to walk on eggshells when you find issues and point them out, this is the place for you. Sabrina in the front office is amazing though, she's too good for the place. She didn't gaslight me or made me feel like an issue. Window World was also $6000 more than the 2 other quotes I had, but I was scared to go with smaller companies.

Just had our windows installed. Very happy with their whole process. The sales call was relaxed…read moreand professional. The install went super well. The crew work quickly and professionally. The install looks great and the mess was all cleaned up. All I can say is Thank You to the whole team.

I would run as fast as you can! He came highly recommended and we were severely disappointed! He…read moreshowed up an hour late, ranted and raved about the government and politics. We never received a quote and got nothing but excuses. Please do your research

After calling the business and leaving a message requesting a bid I waited 21 days for the business…read moreowner to call me back. He came out to do an estimate and stated that he would get back to me with a bid. It's been several weeks and I have not heard anything. I will not be hiring this company.

24 hours after the crew left (after working for 4 days), two pieces of the siding above my garage…read moredoor fell down. My three year old son was playing in the driveway at the time and was almost hit! Their resolution to this was to come out the next morning, put it back up, and "do a thorough inspection". Well they came back, were here 20 min. One guy from the same crew that first put it up nailed the two pieces back on while another guy from the crew walked around the house looking at it from a distance. That was their "inspection". I wouldn't have even known they were here if my Ring doorbell didn't send me a motion alert. They didn't knock, ring the bell, or talk to me at all when they arrived or when they left. I have no faith in this siding now. Spent $27.5k on it too! Oh and they also left pallets and leftover supplies in our driveway. So we still can't use half of our driveway. They're only getting one star because their sales rep we've been dealing with has been great at responding to us about questions we have had.

Cheaply made products with terrible customer service. DO NOT USE!read more