The front desk is AWFUL. They literally won't answer the phone or respond to emails. They didn't send my info to my insurance which they had on file and almost resulted in collections. I had a complication after my initial surgery and it took an absurd amount of calls to get ahold of anyone. (I ended up needing and having an emergency surgery to repair a CSF leak.) Since after reaching out multiple times via phone and email with no success my fiancé had to go in to the front desk (staff was blasting music, didnt notice her because they were staring at their phones, and had a dog on their lap, looked like a poodle.) At some point my insurance bill was sent to a company I've never even heard of, they have my actual insurance on file. This doesn't make any sense because they have submitted prior claims to the correct company in the past. The front desk all together was an absolute mess, Dr. Ball is a skilled surgeon, Dr. Shrada was awesome, but these people at the front need to be held accountable... ABSOLUTE NEGLIGENCE! I can't even fathom running a business like this... read more

Hieu T. Ball, MD, MPH, es el mejor cirujano y especialista, me ayudo a volver a caminar, después de un accidente automovilistico, el me reemplazo 2 discos de mi cuello y me ayudo con una fusión en mi espalda baja, las heridas de las cirujias el doctor T. Ball me las dejo estéticamente perfectas,por que ni se notan, y el servicio que el y su equipo brinda es el mejor, son amables muy responsables y siempre se preocupan y llaman para preguntar como sigue la recuperación de el paciente además cuentan con servicio en español. No duden mi gente latina en pedir apoyo y ayuda en esta clínica cuentan con un servicio al cliente de 1000% que no les importe manejar de lejos yo lo hise y fue la mejor decisión por que preferí mi bienestar e ir con el mejor en vez de ir a otra clínica en la que ni me tratarán bien por ser latina. 1000 gracias a Hieu T. Ball, MD, MPH sin su ayuda yo no estaría caminando dios me lo bendiga y espero que siga ayudando a mi gente latina como a mi me ayudo. read more

Hieu Ball , MD - CalSpine MD - Ni se nota mi cirujía, el doctor es un artista me dejo estéticamente perfecta mi sirujia, gracias doctor. - Orthopedists Near Me - San Ramon, California

23 YRS. ago I had the beggings of extreme back pain and after six months of agony, test after test as required by my Insurance Co, it was determined I needed a spinal fusion (three cages six screws later), and after researching surgeons Dr. Ball was my choice, to this day at 74 yrs, old I cycled everyday atleast 3-4 miles a day, swim at my leisure and play golf, there are no words to adquately describe how thankful I am for this brilliant surgeon. We lived in Southern California now however, if anything needed taking care of Orthopedically he is the only Dr. I would trust to do it right the first time. Thank you Always Dr. Ball. read more

I never post reviews but in this instance I thought it would be beneficial. I'm a 54 y/o male who has been dealing with multiple back issues for 20+ years ( 6 pinched nerves, spinal stenosis, severe arthritis and disc degeneration / bulge L2-L5) . Most of my back issues are a result from crashes racing bikes and general wear and tear from years of endurance athletics. I did everything in my power to AVOID surgery for almost 15 years. During that period I had a series of 5 lumbar spinal injections (efficacy ranged from good to no improvement in pain & duration was aprox 6-8 months for each injection). After becoming disappointed in the results from the injections, and trying to avoid surgery, I opted to try a daily dose of Cymbalta (60 mg/day). I spent a total of 2 years on Cymbalta, the medicaiton was quite effective for first 12 months, then slowly lost its efficacy over next 12. I sought out several opnions on my back prior to surgery from highly recommended Dr's (both neurosurgeon & orthopedic surgeon). The recommendation was universal that a spinal fusion of L2-L5 was the only appropriate procedure. Dr Ball had a different approach. His conclusion was that a L2-L5 fusion was one option, but he recommended a more conservative approach using an aggressive bilateral lumbar laminectomy of L2-L5 , thinking this would yield excellent results without the major surgery of a spinal fusion. This option was never suggested during any of my previous Dr. consultations. On Oct 24th I had a bilateral L2-L5 laminectomy and spent the next 10 weeks recovering. The pain and discomfort from the procedure was minimal (you are quite sore on days 3-4 after surgery) and my recovery was 80-85% complete within 10 weeks post op. I did my first 2 hour ride on Jan 1st and felt fantastic. My improvement after the surgery has been extraordinary. I have gone from struggling to do 90 mins on the bike (pre surgery) that was mostly spent in total discomfort and without 50% of the power in my left leg, to 3 hours of pain free riding with 100% power on my left side. Prior to the surgery general walking /standing was limited to a max of 30 mins before it got painful. I did a 2 hour hike with my dog last week pain free. The entire team working with Dr Ball is fantastic. Shrada is the PA and was present during every meeting with Dr Ball. She takes copious notes during the appointment and sends them to you for review (amazingly helpful) within 12 hours. She was extremely knowledgable and very easy to communicate with during the process. I would highly recommend Dr Ball and his team. read more

I never was so disappointed about a visit to a doctor's office, who I never even got to see. Two weeks ago, I fractured 4 travese processes in my lower back. I was able to schedule an appointment with Dr, Ball's office. My appointment was supposed to be at 3:00. I still had not been called in at 3:30. The CD that I was provided from the ER, where I had x-rays and a CT scan done were not the correct images, so instead of the nurses calling over to Radiology in the next building, they made me walk over there (on crutches with an additional fractured ankle) to retrieve the correct CD. When I got back to their office, with considerable more back and ankle pain from the walking, they canceled my appointment and were really snotty about it. I will NEVER recommend this Doctor just because of the inconsiderate treatment from his staff. If I could give No stars, I would. read more

This is a top knotch medical office the staff is amazing. Dr.Ball is very thorough, kind and knowledgeable. Also his PA Shrada is awesome and reachable. The communication between me and the staff is the best I have ever received from any health care provider I have been to in my life. I am dealing with back issues and when dealing with the spine you want to make sure you are going to someone who is at the top of the class in their field and look no further Dr.Ball and his office. Dr Ball is patient and during each appointment has answered any questions or concerns I have had without making me feel rushed. Look no further for any issues you have regarding your spine this is the place to go read more

Dr Ball is bad axx. I had lumbar fusion n cervical disc replacements. Compare to date i met him to present day. He fixed me. I will probably always have nerve damage and DDD. He speaks truth n successful in my surgeries. I tell everyone now. He's the man when it comes to surgery. Full trust in his work. Highly recommend him! Downside is wkrs comp decisions. Dr Ball knows his shxx but Comp doctors who reads reports only makes decisions on your life. Doc knows best. Again i am pleased. read more

For years I suffered from acute neck pain. I tried everything pillows, massage, stretches but the pain became unmanageable. My primary physician who underwent back surgery highly recommended Dr. Ball who gave him back his life after a prior surgery had left him in much pain. Suffice to say, quite a testimonial from one doctor to another. That said, I did my due diligence and researched Dr Ball's credentials and they were impeccable Still I was worried and concerned as friends and family encouraged me to just seek injections and hold off on any surgery. Well, that only works for so long and after two visits and one injection I was ready for a permanent solution. First day after surgery I woke up with "Zero" pain in my neck. There was some discomfort from the sore throat and incision which lasted about a week. Then of course, the neck brace but I got accustomed to that and before I knew it was off. NOW I am 10 weeks post op and did I say NO PAIN! Dr. Ball asked me if I was glad that I did this and the answer is YES ... Absolutely yes Also, let me comment on Dr. Ball's bedside manner as I noticed one reviewer's comment that had some difficulty with his bedside manner. Although, I never got Dr. Ball to break into a full smile he treated me with the utmost kindness and gave me his time and attention in response to all my questions before and after the surgery. I knew I was in the best of hands. No one wants to screw around with back and/or neck surgery. You need a top-notch surgeon to achieve the best possible outcome. That is exactly what I got with Dr. Ball. Let me also add a special thank you to Dr. Ball's staff and especially to Tina who took care of all my scheduling and other needs. We may be leaving California this year but if and when another back issue rears its ugly head we will be back to see Dr. Ball no matter the distance. THANK YOU, Dr Ball and your great staff Mimi Bruce San Ramon Ca read more

I left in tears today, his bedside manner is awful. He doesn't explain anything. He doesn't listen to what you have to say nor does it appear he even cares. I asked him to go over everything on MRI and explain it to me because I don't get it, he rushed me thru the appointment and I absolutely still have no idea what the MRI findings even mean. read more

I left Dr Balls office more times than I can count in tears. After the surgery when I woke up screaming in pain, he yelled at a nurse in the hospital and walked out of the recovery room. After the surgery and almost a year of constant pain, being ignored by him, dealing with his arrogant attitude and getting a scalding report on his work from another orthopedic doctor I refused to ever see him again. There are good, kind caring doctors out there. He is NOT one of them. read more

I would put 100 stars if there was an option. He listened and answered all our questions and concerns and was very professional. He has a big heart. He knew exactly what to do and explained everything in detail. I can definitely say that he save my life. Dr. Ball was very confident that he can make me better and he backed up his words. As I lay on my hospital bed tonight after surgery, aside from the post surgical pain which is expected, I feel like a brand new person and was relieved from my shooting and hip pain that I lived with for the past 3 years. He was the only one who knew what was wrong with my back when 5 other doctors said that nothing else can be done, and treated me like I am just making this up for a settlement!!! I have an Bachelor's Degree in Nursing and I told those 5 other doctors that I can easily make the amount being offered to me...if you have any doubts in him then take if from an experienced nurse who can't thank Dr. Ball enough for saving his career. read more

Dr. Ball is an amazing surgeon. I had a car accident in Delray Beach, Florida on April 27, 2016. I had a spinal injury; Dr. Ball did my surgery in Florida. What a great job he did! I can now feel my fingers, they're not numb anymore. I was so impressed with his bedside manner when I saw him at the Spine Surgeons office in Florida, that when he asked me when I'd like to do the surgery; I said how about tomorrow. And just like that, he did the surgery the very next day. I didn't need time to think about it. Today I'm pain and numbness free! I highly recommend this doctor! Also, very minimal scarring in the front of my neck, barely visible. Please put your trust in him. read more

Dr Ball was my second opinion doctor as I did not Iike the way I was treated elsewhere. He is professional, did a thorough exam and listened to my concerns. My surgery went well. My only complaint was not being able to get a hold of him the day after surgery. I had called 3 Times ,I did speak to staff but since he was busy with other patients and at 330 I ge5 a call that I had another prescription and we live in Concord and the prescription can not be faxed.that is the only reason he didn't get 5. read more

Dr Ball is by far the best doctor for spine related issues. My 80-year old mother has suffered significant pain from years of spine issues and has seen many different doctors but reluctant to undergo the recommended surgery. Because my mom doesn't speak much English, my sister and I accompany her to all her doctor visits. When we met Dr Ball the first time earlier this year, I noticed a big difference: his patience and understanding of patient mindset. Dr Ball asks us to be sure that we translate every comment and question from my moms even when times we shortcut and want to express our own opinions. Not only is he an expert in spine treatment, he also knows the importance of providing assurance to patients by fully addressing patients questions and concerns. My mom felt so comfortable with Dr Ball and gained enough confidence that she finally had the surgery done by him. She is now recovering well and finally can enjoy life without pain. My mom cannot thank him enough and now my niece is seeing him for her neck injury from an auto accident. We highly recommend Dr Ball !!! read more

Horrible. Just Horrible. I also left in tears. Office is incompetent. Dr. Ball didn't fully read my MRI results showing a bulging disc and causing me 8 additional months of pain. Got a second opinion from another doctor this month and they figured out in 1 minute what the issue was. I so regret going to Dr. Ball first. He made me so miserable. read more