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    High Sierra Insurance

    5.0 (3 reviews)
    Open • 9:00 am - 5:00 pm

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    Services - High Sierra Insurance

    Homeowner or property

    Life insurance

    Car and truck insurance

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    5 years ago

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    4 years ago

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    Jenn Weible - State Farm Insurance Agent - State Farm Logo

    Jenn Weible - State Farm Insurance Agent

    (20 reviews)

    Everyone in the office is super nice! They help you get the best deals possible! They really stay…read moreon top of things when it comes to your policies!

    I hate to be one of "those people" but here goes.... I've been a customer of State Farm for over 20…read moreyears. I can honestly say that until today, every single interaction that I've ever had with a State Farm employee or agency representative has been positive. 10 days ago, we filed a windshield claim for one of my cars. Due to some snafu in the system, the claim wasn't getting sent to the vendor in which they were assigning the repair. We called repeatedly and texted the office to help us figure out why - they didn't answer their phones for days and due to work limitations, leaving a message was not an option. They responded to our texts from 6/20 on 6/26.... We finally got through!!! THEN it took several hours on the phone with the agency today to resolve the claim issue. No one would take ownership or attempt to resolve the issue, it kept getting pawned back onto me & my daughter. After several hours, I requested a callback from a supervisor or Jenn herself. Well, both called back.... The supervisor was very friendly and helpful, apologizing and taking ownership of the mess up. But Jenn was incredibly rude, very condescending tone and took no accountability for her understaffed and undertrained office. She basically told me that i was minority inconvenienced, but that SHE was majorly stressed due to the recent State Farm rate increases - so I should be grateful that it wasn't worse. With every previous agent that I've had, they've been an advocate for me as a customer. Jenn made it clear that my complaint was an inconvenience to her and offered no apology or acceptance of accountability for her agency's poor service and the issues within the company she represents. Within 2 minutes of me requesting to be moved to another agency, I had an email confirmation from State Farm directly confirming the change.

    Tyler Drake - State Farm Insurance Agent - State Farm Agent Tyler Drake

    Tyler Drake - State Farm Insurance Agent

    (7 reviews)

    We recently needed to switch away from CSAA insurance for our home and autos after several years…read morewith them. The wife wanted to go with only on of three companies she had the best experience with her law clients after decades of claims processing. We settled on State Farm for the best pricing and service as well as them having a record of treating customers more fairly if a claim is needed. I called the Tyler Drake Office (good reviews) and a nice intelligent, upbeat lady named Breana answered the phone. She collected some simple information and proceeded to get right to work on a quote. Several times I either called or emailed with questions, and she got back to me quickly. Often within minutes! I never felt rushed to get off the phone. Although we could have done everything remotely, we went in to see her to complete the final insurance submission and within minutes we had new policies. We were totally impressed and couldn't have expected anything better. We got better pricing than other companies and are confident if the time ever arises that we need to make a claim, they will be there for us. MUCH thanks to Breana and the office for superb work.

    He took over an office I have been with since I received my drivers license. It's been almost two…read moredecades working with this office. AS SOON AS this man took over. It's been terrible. My rates have skyrocketed. I got into an accident where I was the last person in a five car pile up. When I got out. Every single person reassured me it was not my fault and that another vehicle ended up going into oncoming traffic to be able to pull over and switch drivers (weird.. absolutely). Do you think they did any sort of investigation? Nope. Just said I was cited. So I was at fault. Now they are telling me they are doing a "non renewal" for two "accidents". One being a fender bender that was my fault but, I didn't even get my car fixed over. The second. Not my fault... but, they treat people like they're "burdens". I wouldn't trust them. This non renewal is truly a blessing. The only reason I stayed with this office was because my dad died and I was on his policy when it happened. They don't care about anyone but themselves and their paychecks. RUN!

    High Sierra Insurance - homeinsurance - Updated September 2026

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