Depends on the driver, but good price/reliability ratio in general...read more

Best cab office near NW5. Never been late and having checked their prices are the cheapest in the…read morearea. Also, I've noticed you can haggle the price on some jobs with them and have been cheaper or have matched some uber runs I've done. Very good.

Good price, very friendly telephone and friendly driver…read more Sadly the 1 star is due to the actual taxi service. The driver was later than expected and he then took the wrong route (a simple journey that is only 10 mins max from my house). He hit a dead-end, than hit a one-way system and doubled-back on himself more than once. If I had known he didn't have a clue, i would have gladly directed him from the get-go. It's sad that in 2017 a taxi-driver who is still learning the London roads does not have an A-Z handy or better still a GPS Sat Nav system. Please learn the streets on your time and not on mine. It is for this reason I will be using a different company in the future.

I was very unhappy with this cab company. I left my phone in the back seat of the cab (admittedly…read moremy own fault, although the driver could have helped me get out of the cab as I had a suitcase, two children and a dog to deal with). I rang them half an hour after discovering the loss but they refused to radio the cab drivers to try and trace the phone. I spoke to four different people over the next two days, none of whom had any record of the previous conversations I had had with their company. Some tried to claim they had no record of the booking and that they could not identify the driver. My phone is almost certainly lost without trace, thanks to their poor customer service. One employee actually started laughing at me when I rang to complain, although he did ring later and sound more apologetic. I wouldn't ever use this company again.

From the owner: Minicab Serviceread more

I booked with kabbee and my ride was terrible! The taxi was booked for 14:00 and I got into the…read moretaxi at 14:02. According to the drivers text message to my phone he arrived at 13:30 while I was still in the shower!! The driver was incompetent in driving me to my destination and getting us lost. He was continuously using his mobile phone texting while driving! We nearly had two RTAs and now I've received an email that the taxi company is charging me an extra £5 for a 15 minute wait!!! Perhaps your drivers should arrive on time when thy are booked for and not showing up 30 minutes early to my booking and THEN charging me an extra £5 to my card for a 15 minute wait that didn't happen. I will never, ever, ever be using this company in future nor recommending them to any colleagues, mates, or enemies! Despite filing my complaint with kabbee and Airport Direct I rec'd an auto reply message that a manager would be in touch. More than 24 hours I sent Airport Direct a follow up email that has gone unanswered! I am not one to write reviews on ANYTHING but I am appalled with their customer service, lack of problem resolving and doing absolutely nothing to refund me for their own error! Beware!! You might as well book with any taxi company BUT THIS ONE!!!