Matthew and his team are very thorough, handling all the details in difficult situations…read more Everything from church arrangements to newspaper obits can be handled so a family can just grieve. They had a large crew, directing people the day of funeral.

Chris P. is the director, trusted him to manage my mom's final arrangements. It was the worst…read moreexperience I have ever had. We have used Ratell's in the past at least three times, all under the direction of a different funeral director with good service. The errors that occurred are too many to list but suffice it to say the following: a funeral director should not be late to his own services and then talk on his cell phone instead of opening the door for grieving families during the wake. Do not call the daughter at 7:30am on the day of the funeral planned for 11:00am and ask "can we move this up to 9:30, I have another funeral to do." Spell the deceased's name correclty, get the date of death correct, not one year before she actually passed (this was engraved on her plaque for all to see). The poor attention to details, the lack of service and the outright lies were ridiculous. If you can use another facility, do so. The funeral home is owned by Carriage Services who just released their 4th quarter stockholders report. Surprise, the company stock is down by 14.2% for the last quarter of 2017. Wonder why?? You had one job to do, you failed miserably.

I'm glad I chose this funeral home to be the ones to take care of my moms services. Sue is a…read morewonderful woman who makes sure your taken care of. She was very helpful in the whole process. Her staff is also very nice. Thank you to you all for making this is easier for me and my family.

From the owner: Our Pre-Planning Services make it easy for you to get your express wishes down in writing, ensuring…read morethat you have the kind of memorial service you truly desire and that your friends and loved ones can have total peace of mind that they are adhering to your wishes. We host Burial Services that convey both the solemnity of the occasion, but also the joy that comes from celebrating the life of a dear loved one. We are happy to attend to all aspects of the service, and we invite our guests to linger as long as they wish, fully enjoying a special and intimate time with friends and family. For those who choose it, we also offer Cremation Services; cremation can be a meaningful way in which many families mark the death of a loved one. We offer services tailored to honor those who are military service members and veterans, as well.

I recently attended a wake/funeral service for a loved one proceeded by the burial the next day. I…read morewas highly disappointed none of the obituaries, prayer cards, or blanket promised to the family was available. It was agreed it would be a small intimate service. Every deadline was met as far as time frame to turn over materials to be produced it just seemed like they dropped the ball. I know Hendersons have been in business for years and have done great work in the past but this experience has left a bitter taste with my family and we will not be using them again. We are so disappointed.

If I could give them 10 stars I would. The good people at…read moreHenderson's Funeral Home make you feel like family. It's hard enough losing a loved one, but then having to make arrangements can seem daunting. At least here they make the process as easy as possible for the family. They took everything into consideration, and went above and beyond to make everything leading up to the burial as smooth as possible. I'm grateful, my family is too.

I come from a very modest family. When my father recently passed, it was my job to make sure that…read morehe was taken care of. After calling many different places, I found New England Funeral Center. They treated our situation with dignity and overwhelming professionalism. The staff was incredibly helpful with pricing and finding the right fit that honored my father while still working within our budget. To be honest, if I read the reviews of this place, I may have passed. Trust me, the reviews are inaccurate. I would recommend this place to everyone who is willing to listen. A very big thank you again for all of your help New England Funeral Center.

We were looking just for a direct cremation for my brother in law; they were nice enough but…read morereally overpriced. They wanted $4100 for nothing except a direct cremation and a $100 urn. They were somewhat unprofessional; my husband was trying to get through this difficult meeting and they were talking about everything except us; their intern, their problems with the coffee maker, etc. It was an odd experience during a somewhat surreal time in our life.

We have been so impressed with Forastiere in Agawam. We sadly lost two family members in the past…read moreyear and the Forastiere staff supported us compassionately every step of the way. Kind and attentive--from planning the funeral to writing the obituary to assisting our pallbearers and making a video for the calling hours--even called the restaurant to give them a time snd headcount as we left the burial! They thought of everything so we could just have the experience of celebrating the lives of those we loved. Thankuou

From the owner: Our Pre-Planning Services make it easy for you to get your express wishes down in writing, ensuring…read morethat you have the kind of memorial service you truly desire and that your friends and loved ones can have total peace of mind that they are adhering to your wishes. We host Burial Services that convey both the solemnity of the occasion, but also the joy that comes from celebrating the life of a dear loved one. We are happy to attend to all aspects of the service, and we invite our guests to linger as long as they wish, fully enjoying a special and intimate time with friends and family. For those who choose it, we also offer Cremation Services; cremation can be a meaningful way in which many families mark the death of a loved one. We offer services tailored to honor those who are military service members and veterans, as well.

Loren and her staff handled my mom's arrangements with the utmost care and compassion. Their…read moreattention to detail was impeccable. We were treated like family. Such a warm and friendly atmosphere. Would highly recommend without hesitation!

Forastiere cut off the video stream of my cousin's memorial service in mid-sentence. Unable to…read moreattend because of the pandemic, my wife and I were left hanging and missed the end of the service. It was bad enough not being able to be with our family; this made a painful event even more so. The manager explained that "it was a scheduled event." Apparently our family paid for 70 minutes, and that's exactly what Forastiere provided. Is this the way they support grieving families?

Rarely do I write reviews, but here I must make an exception. Jay and his staff gave us excellent…read moreservice and assistance at the time of our need. Our family member lived in Wilbraham while we live in California. It took only one phone call from me to receive courteous, prompt, and complete service. Our loved one was delivered safely from her last home to the Czelusniaks' care even before we had a chance to complete our cross-country trip to Massachusetts. I am the third generation in our family to have asked for help from the Czelusniak Home -- meaning we have relied on them without disappointment for more than 6 decades. Thank you.