If I could give zero stars to this place, I would. What happened to me was egregious and went beyond bad customer service straight into civil rights violations. I have what is most probably a plantar wart on my foot. If I am correct, it will require an outpatient surgical procedure. I called in the beginning of January when it started to get painful. The office people acted like I was bothering them for asking for an appointment. And then they yelled at me, demanding a referral even though my insurance didn't require it. I agreed to this condition because I knew my PCP would give me one. I asked if I could have an appointment sooner because I was in a lot of pain, but the earliest they could give me was on 1/26. They confirmed my appointment on 1/22. 1/26 was the day after the snowstorm. The clinic is across the street from me so I put my boots on and trudged across the street for my appointment only to find the clinic locked up tight. I checked the call log on my phone and found that I had never received any notification whatsoever that my appointment was canceled, which upset me. So I reported that to my insurance company. I was finally able to reach someone the afternoon of 1/27 to reschedule. I told the person on the phone that I was pretty upset that no one bothered to call me to cancel my appointment, and she straight up lied and claimed that they had called me on 1/23. I said that she had not called because it was not on my call log. Then she said I was an old bat who did not know how to use her iPhone. Then she claimed to have called me that morning to reschedule, which was yet another lie because at the time she claimed to have called, my phone was no more than six inches away from me AND of course there is no record of a call on my call log. This resulted in a pointless and stupid argument because she insisted despite all evidence that these calls had been made, which made me angry because I do not like being gaslighted in this way. All she had to do to end the argument was to say, "I'm sorry. We made a mistake." I finally tabled the argument because I was in a lot of pain and I was desperate for medical treatment. And despite a request for an earlier appointment, I was given one for 2/9. At 9:00 AM on 2/9, the office called me again, canceling my appointment because supposedly Dr. Baah was sick. I was annoyed and disappointed, but not angry. I was offered an appointment for the following Saturday, which was an acceptable solution. At 10:00 AM, while I was trying to log into work and on the phone with someone else, Beatrice the office manager called. I asked her to state her business because I was extremely busy and all she would say is "You are very angry!" I kept asking her to state her business as I lost my phone call thanks to her and I was late to work, and she refused to tell me and just continued to tone police me instead, so I hung up on her so I could put the fire out at work. When I had a minute, I called her back to find out what her deal was. And apparently, my anger WAS the subject of her call. She said, "You are very angry and rude. No one wants to deal with you. I'm canceling your appointment because how DARE you report us to your insurance company!" (Civil rights violation: retaliation.) She continued: "You don't deserve to have medical care from ANYBODY. Go to Urgent Care!" Never mind that all urgent care would do is refer me to a podiatrist because they do not do outpatient surgery. Well, Beatrice, not only did I report you to my insurance company again, but I also filed a human rights complaint with the state and a civil rights complaint with the federal government. You should be fired (and blacklisted) and the whole clinic should be shut down. I also used to work as an office manager to a medical practice and I would never have DREAMED of treating a patient the way you treated me. A pox on the whole house! I especially would never have DREAMED of making unsolicited harassing phone calls to a patient, whether or not their complaint against me was unfounded. Nor would I have EVER canceled an appointment in retaliation. God forbid someone should have a negative reaction to your horrifically rude and unprofessional conduct! I have no opinion on the doctors in this clinic because I was effectively gatekept away from medical care. Because I was denied medical care, I can no longer walk. I have been crippled by this malignant negligence. I have a podiatry appointment next Tuesday with someone else so hopefully this can be reversed, but if it can't, you WILL be hearing from my lawyer and I will sue you, personally, Beatrice, for every penny you have and will ever earn and that clinic WILL be shut down and sued into oblivion! You retaliate against me for a reasonable complaint, I will burn the entire edifice down (metaphorically) and you will have no one to blame but yourself. read more

OHHH MYYY GODDD! I always curse myself for not reading reviews before using a business! I cannot legally write what I hope happens to these people!!!!! I knew there were sc*mbags when they wanted cash. This old African who sounds like she has throat cancer (I'm not routing for it or anything, just sayin) tells us it's the policy. We ask why it wasn't in the e-mail. She thinks it over and tells us we have to pay cash even though it's their fault for not telling us. Sadly, we did manage to come up with it. I wish we hadn't!!! This place is the worst!!! My fiancé needed to see a "civil surgeon". This place was on the list, nearby and was the first to respond to e-mail. It is a terrible place filled with awful people. Most of the patients seem like drug addicts - stumbling around, banging into things and people. We finally thought this hell hole was out of our lives. We come home today and there is a bill from a lab for over A THOUSAND DOLLARS! I am blind and English is not my fiancé's first language. These bast*rds didn't tell us that the $365 didn't include the lab work. What the hell was it for?? $365 to take blood and fill out a form? I truly hope the bad karma these people put out in the world comes back to them soon. read more

This place needs to be reported to the state! During covid 19 I'm sitting in a waiting room for over one hour! How can you be this unorganized? I made a mistake paying for a physical turned out I actually only needed a print out of my last physical, (instead of them letting me know I'm early and offer a print out they pushed for me to get a physical ) of course I was refused a refund which sucks. It's unfortunate they don't have a cure for Greed. I've been going here for years off my uncle's recommendation. After today I will make sure my entire family will stop doing business at this establishment Dr. Hassan's office on 169th street, I'm sure will not try to talk you into getting a physical your half a year early for! read more

If i can give this place zero stars I would. 1 is too high for this clinic. This is a very dirty clinic looks as if it hasn't been cleaned. Bridgette is highly unprofessional. Not people friendly. You need patience to be a patient. Save yourself a trip and go somewhere you are actually welcomed read more

I have been coming here for 8 years to see Dr. chude Chime. He is board certified and a great doctor. He is very thorough and explains everything in full detail. He takes his time with patients. He was my OBGYN for my 1st child. The wait here is long but if you arrive before your appointment time, you should have a smooth visit. Saturdays are a Zoo. Bridget, the receptionist is a sweetie. read more

This place is the worst. With an exception of Dr. Rivera everyone here seems to take their time especially Dr. Samuel and chatting laughing while the place is packed with waiting patients.Just go to nearby Urgent Care instead. read more