Beware of this garage.
I bought a Groupon Deal for the following:
Full Service With Oil and Filter Replacement Plus Air Con Check for £49 at Hilltop Garage (£239 Value)
The first problem was, having arrived at the appointed date and time I was informed that they wouldn't be able to give the full service with Oil and Filter Replacement because they didn't have them. I think it might have been courteous of them to have at least telephoned me before I drove the ten miles to them, rather than wasting my time and petrol. My car is imported, but they knew the make and model, yet their explanation was that they only order parts the night before and these were special delivery and needed longer to arrive yes, but THEY MIGHT HAVE TOLD ME THAT ON THE PHONE rather than waiting until I got there to tell me.
Secondly, and Far MORE WORRYING, is that, following the service, they gave me a list of things that needed replacing, including a broken shock absorber. They suggested I got the parts myself and they would do the work. So I ordered the parts (cost £225 in total). However, instead of going back to Hilltop Garage, I went to my usual garage to have the work done, as Hilltop do not offer a courtesy car and it's miles from anywhere, and it would mean waiting there all day for the work to be done. It transpires that, far from being broken, there is NOTHING WRONG with any of the shock absorbers, and some of the other items I had to order were also NOT REQUIRED.
So I am now out of pocket by £225 plus several wasted hours of my time, and I have doubts that they even did a decent service.
I have a good mind to report this garage to Rogue Traders, as they are obviously quoting for work that is not required. read more