Don't do it! Absolutely no communication and they do not keep their word. A project estimated at 3-4 months has now been over a year. The continued unnecessary delays keeps putting more and more money in their pockets and much less in ours. Would never recommend! read more

This review is based on multiple experiences. Considering the cost of yacht repair and work, the standards for this type of review are very high. I have been here twice and there really is no middle ground when dealing with this type of business. They either do and stand by top quality work or they don't. Hinckley is a premier brand yacht and service center and charge accordingly. We had items both large and small done. Some were done correctly and others were not. 85-90% is not OK when your talking about systems that your life can depend on. Most telling, they did not stand by the work, so $$$$ for nothing. I won't go back and would recommend you look elsewhere. read more

Hinckley Yacht Services, a manufacturer and craftsman of luxury sail and powerboats, is a poor imitation of the once famous brand. Founded in 1928, and sold by Henry Hinckley in 1979, then resold in 1982, 1997, and 2001. The current version of Hinckley is a terrible boat company called 'The Talaria Company LLC DBA Hinckley Yacht Services'. The head company "does not focus on any particular sector but current portfolio companies suggest an interest in business services, natural/organic foods, specialty retail, health care services, gaming, logistics, mortgage technology, marketing services, financial services and metals." The lack of mention of boats directly translates to a lack of research, modern advances and quality. Hinckley Yacht Services threatens your life with an increased risk of fire, explosion, electrocution, injury, loss of life, loss of boat. Best way to destroy a Hinckley Bermuda 40 is to have Hinckley Yacht Service fix it. The craftsman are gone. Left are some people worried about mortgage technology. Hinckley Yacht Service may be the worst chain of boatyards in the USA. My Hinckley Bermuda 40 is not safe to tie up to a dock. The photos do not lie. Check out my protest website. https://hinckleyboat.com. read more

Sorry to say I'm changing my previously 5 star review to 1 star after a return visit to this yard. After our first visit where they installed a watermaker for us, we weren't able to test it until we were in cleaner water. When we did, we realized that the worker had installed it incorrectly and was haphazard in how he had plumbed it. This necessitated us to re-do the job ourselves that we had just paid a professional yard over $1K to do. Without going into all the details, it's a yard that you are paying premium prices for given the Hinckley brand. I don't mind paying premium prices for the best service and work. However, they dragged their feet in doing the work and only did a portion of our original list of things we wanted done. The invoice is broken down by each worker's hours, which I felt was a little bloated. My advice if you do go to this boatyard, is to really track the time they are on your boat, hold them accountable to a schedule and triple check their work before you pay them. read more

We came to Hinckley based on a recommendation - big mistake. We were clear on the project list and work should have been completed within two weeks - three weeks at the most. Instead, we were there for six weeks. Our project manager was almost non-existent. The general manager had no interest at all - he never came to meet us or discuss the work. Many of the staff, the electricians, several others - were excellent. But, there were others that charged time to us and were never involved, or work that had to be redone. The costs were astronomical. Will not be returning. read more

This is a high quality boat yard with professional craftsman. I had them do a major fiberglass repair on my vessel and it was completed quickly and for less then the quote provided. Attention to detail from the top down is what inspired me to write this review. Outstanding job and incredible customer service you don't see in these current times. Thank you to the Hinckley Yacht Service Team for treating me as if I a owned a Hinckley. Maybe one day.. read more

My 33 foot Grady White Caught fire in Hilton Head January 2015. My surveyor recommended a few facilities with Hinckley being one of them. I chose Hinckley based on their name and reputation. after close to 70 thousand dollars and two service writers later I was told my boat would be ready for pickup on March 19 2016. I had visited the marina the prior Wednesday to make sure we were still on schedule. I was told by my service writer we were. He advised me that he didn't want me to look at the boat as it had not been detailed yet and he wanted me to see it when it was finished. I delivered all of the interior cushions which I had refurbished by Rainbow in Hilton Head so that they could place them on board. Then I made the customary arrangements one makes when moving a boat (it was going to Charleston). I obtained a ride from my car in Charleston to my boat (2.5 hours) obtained childcare for my children, boarded my dogs, obtained a hotel room in Charleston for the next night etc. When my wife and I arrived at the boat Saturday AM, it was obvious nothing had been done. The rear bench seat was missing, The helm had a hole in it covered in black duct tape. there were no cushions on board (interior or exterior) and the boat was filthy. water was standing on the teak/holly cabin floor leaving a mildew stain that I have been told they could do nothing more about. I found a worker in the yard who let me into their storage room where i found all of the interior cushions where I left them and all of the exterior cushions in Garbage bags where I assumed they lived for a year and a half due to the amount of dry rot coming from them now. I advised my surveyor I would not be picking up my boat and would like to meet with him and the yard manager the following week. The yard manager told me he was sorry and would take care of everything. My childcare and pet boarding were already paid for. The hotel was non refundable and we had to drive to Charleston then to Hilton Head that night. Needless to say I was quite upset. When I met with the yard manager and the surveyor the following week, I brought a friend with me who is knowledgable in boats as he rebuilds Boston Whalers. When he pointed out some scratches on the Transom, the yard manager asked "Who are you buddy". My buddy soon after found that they had insulated my fishbox which is large and encompasses most of my transom with open cell foam insulation. This sits right over my batteries and generator. I was told that they were sorry and would fix everything. I was told our target date would now be May 20. I showed up on May 18th for a sea trial. During this trial We found several things that had not been repaired. Windlass did not work, spotlight did not work, missing screws in freezer plates and several other small items. I had hired an independent surveyor by now as I did not feel that I had anyone looking out for my interests. My surveyor advised me to give them two more weeks and he thought they would have it done. I finally picked my boat up on June 2nd 2016. i had to pay just north of 13k to leave the marina. I am still awaiting my insurance company to reimburse me for a large portion of my expenses. The boat looked great when I arrived. The only small items I noticed were a gas shock on my fish box not present which I was told I could order or get at west marine. Also, the mounting pieces around my autopilot and a screw mounting my autopilot were missing. I was told they were under the assumption I was making that repair myself also. (i agreed to everything as I wanted out of there). The ride to Charleston was smooth however when I got there and trimmed my engines up I noticed a heavy scum and some growth from the waterline down. I emailed and asked how long they had been lowered in the water and was told 1-1.5 weeks. As of today, the starboard engine will not flush with fresh water also, the coolant container for my diesel generator was empty. I refilled it and ran the generator some more and it sucked it dry, I did it once more and it seems to have leveled out so hopefully they had just not cycled it through. I will see if it needs attention when I return to the boat this Thursday. Also my autopilot is not working. I was told by my insurance company, Pantaneus, that I would need their approval before having a technician look at it. This yard is probably great if you have a Hinckley or a small mechanical problem, but I wold have to steer anyone with major repair issues away from this yard. If you are satisfied with sorry's, this may be the place for you, but frankly i got sick of them and found them to to be quite expensive. As far a customer service, one exchange I had with the yard manager summed it all up. When discussing my first delivery I told him how I was expecting to find my boat in great condition with maybe a couple Hinckley Koozies and a thank you note. His response was "I don't do thank you notes" read more

Can I give negative stars? See review by Coker Day. I witnessed firsthand the lack of customer service and untimely/incomplete repair. Please save yourself a huge headache and take your boat elsewhere. read more