Absolutely Awful, Despicable Company…read more
Rented a car from Sixt via Travelocity in Mallorca, Spain. The advertised price did not include insurance -- not even basic collision damage coverage. Yes, I understand how the collision damage waiver works, deductibles and all, this is nothing included. So, I also agreed to buy insurance for €74. At pick up we spoke about adding a second driver, which I agreed to. When my card was being scanned, I noticed it was only for the Travelocity amount and I didn't think anything more of it. There was a normal €300 hold for potential damage.
After returning the car I received a bill with a €170 upcharge to be withheld from my security deposit. That included a €25 additional-driver fee I wasn't told about when the second driver was added, and the €74 insurance charge was taken from my security deposit instead of being charged up front. I had filled the tank about 10 km (approximately 6 miles) from the airport, but Sixt claimed the tank was only 7/8 full and charged a €31 refueling service fee plus €10 for fuel, and this of course added an extra €30 in tax.
Bottom line: European rentals may be advertised without basic damage insurance, but it felt deceptive that Sixt didn't clearly tell me and then deducted the insurance and driver fees from my deposit. I would have paid up front, but taking these charges from the security deposit is misleading. I will never, ever rent from Sixt. I hope my loss will save the next person from this despicable company.
