The guide was the driver of a 12(?) passenger van. He was very courteous and accommodating. Since we sat in the very front seat by the driver, we were able to have numerous questions answered. The tour came with tickets for the Wildlife Park, and we also purchased tickets to have pictures taken with a koala when we arrived the park. It gave us the opportunity to pet the soft fur of the koala. You might also want to purchase food for the kangaroos. The kangaroos gravitated toward tourists with food. An opportunity to pet and take pictures with numerous kangaroos. For the Penguin Parade, you'll want a warm jacket. I was glad I brought a warm jacket, but I am from southern California. Someone from Chicago might not consider it as being cold. I was glad that we chose this company with a passenger van than to tour around with a bus load of people. read more