Lorie and staff are so helpful and always ready to answer any questions I have. The new delivery…read moreservice is excellent and always prompt. Thank you for all of your hard work in keeping Rivergate Pharmacy clean and healthy during this time!

From the owner: Rivergate Pharmacy and Compounding Center is a locally owned and operated home medical supply and…read morecompounding business in Durango, CO. We know that it is a privilege to earn and retain your patronage, so we will always strive to provide you with the best pharmaceutical care possible. In addition to offering traditional and compounding prescription services, we also carry a variety of medical equipment and supplies, nutritional supplements and products, custom-fitted post-surgical garments, breast pumps and more. Our professional staff is ready to provide you and your family with the personalized attention that you deserve. We look forward to serving you!

After being in a coma for 20 days and intubated for 15 of those same days because of Covid, I…read moreneeded to be on oxygen for quite a while, as I recovered from my experience. The company that I ended up with was A-med. First I have to say for the most part, the people there seemed nice enough and were fairly helpful. With that said that's where it stops, personally I'm no fool and have been scammed a lot of times over the year's, so when I decided to call the parent company Rotech about a bill I received, they never answered. No matter what time of day during their so called hours of operation or what day of the business week I called, they NEVER answered, never! NO question that is the first sign with a business that something is absolutely wrong. Needless to say when I decided to call the local business about the billing issue, who up until this point had been fairly helpful, that's when the shell game started. When I returned my equipment to them I signed a document that said I owed nothing to them. At the top there was my existing balance, and at the bottom was a zero. Indicating I owed nothing! To be clear I asked the young lady helping me if the document I signed meant I owed them no money. She said yes. As well as telling me to hang on to it in case the parent company claimed I still owed money to them. Was this a hint? Was she trying to tell me something? All of this after I spoke to the office manager about 3 weeks before, asking when I could return my equipment since I hadn't used it for some time and she said I could, after the Doctor gave them a cease to use order which took a couple of weeks to happen. She also said I didn't need to pay as well, since the tank was full and the other half full. regardless I had been paying my part until the amount that was indicated on the document 178.00, and was prepared to pay that if need's be. BUT then I received another bill from Rotech claiming I owed 285.00 dollars, a bit more than what the document I signed claimed I owed. When I was finally able to contact A-Med and questioned the billing, they claimed it had to do with Medicare not paying for "my part of the bill" which was indicated at the top and which the zero supposedly said I didn't have to pay. Not 285.00 but 178.00! Either way something was rotten about the whole thing! Long story short, DO NOT USE THIS COMPANY they are surely preying on elderly and older people with BS and shell games! By the way the parent company is in Florida and their bills come out of Arkansas. they have offices all over the country. Typical medical corporation preying on the little guys!

By far the worst company I have ever delt with. I've called and left several voicemails. They…read moreNEVER answer their phone and will not respond to voice mails. My Dr sent the prescription to them because she said they were the only ones to work with ChampVA. After 2 weeks of silence I drove an hour to go into the office. I was informed by the not very personable lady at the front desk that they can't bill ChampVA. So we've now wasted 2 weeks of not being able to sleep because instead of notifying me right away of an issue they sat on it and did nothing, then won't answer their phone so I can follow up. only giving 1 star because I can't leave it at zero. WORST.COMPANY.EVER

Absolutely awful customer service and billing. The oxygen drop off/pick up person never is able to…read moredo her job, so you are required to pick it up/drop off; which is supposed to be provided Via their service contract. The supervisor Vanessa is absolutely rude and they will lie about whether you are in fact in network. The billing help is outsourced and the language barrier is so severe nothing is able to be accomplished. We didn't choose this company and it was chosen by our hospital. If this happens to you, get it transferred to avoid a headache and sketchy billing practices.

From the owner: We are dedicated to working with healthcare professionals to help you manage your health and…read moremedical treatment in the comfort of your own home. We offer a comprehensive selection of home medical equipment and services including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and home medical equipment. Our goal is to enable you to manage your care at home and live a more comfortable and productive life, every day.

A great place with wonderful service and people. Dr. Pat is a miracle worker! I am from out of town…read moreand didn't know anyone to contact so I looked on Google and noticed that they had excellent reviews. They did not disappoint!

I needed an adjustment so based on a recommendation from a friend I got on their website, filled…read moreout the new patient form and requested an appointment. I was never contacted so I called them. "Sorry, didn't see your info." If they can't use their internet site properly, how are they going to adjust my back? Go elsewhere.