Made a significant error in our return (based on their misunderstanding about a provision of the…read moretax code), for which we had to pay huge penalties. Ghosted us after we asked them to take responsibility for their error ( they didn't deny they'd made the error, we didn't even get that much...they just refused to return our multiple phone calls and emails, completely ghosted us.) When you pay in the mid four-figures for tax advice and preparation, an understanding of the tax code and a willingness to return calls/answer emails is not too much to ask.

From the owner: Our business specializes in tax services, accounting services, business consulting, and employee…read morebenefit services.

We have had Caroline Chaplin, CPA do our taxes for at least the last 10 years. Caroline is…read moreefficient and thorough in the preparation of her tax returns. She communicates with us when she has questions. Like many businesses, since, Covid 19, she is doing more phone consulting, rather than in person consulting and still manages to provide the excellent service she has always given us. Her pricing is fair, especially when compared with the larger CPA firms. We have been so happy to have her as our CPA and highly recommend Caroline Chaplin for anyone seeking an excellent CPA! Steve & Patti Barker

Poor tax preparation, no tax advice and unaware of making sure tax estimates are made so taxes can…read morebe paid on time when due. Ended up paying penalties two years in a row as a result. she did not care or even respond other than too bad, better luck next year! I strongly recommend not using her for personal or business tax preparation.