Can't recommend this company and Lou and Kevin highly enough! I had a vehicle mishap today that…read morerequired 2 tow trucks and a technical recovery. It was in a rural area and where I went off was difficult to locate and hard to see. Lou and Kevin went well above and beyond and preserved to find me and my vehicle (including walking down a very long steep gravel road to try to see if that was were I was located, as well as checking back n'forth along the main road when they couldn't find me). When they arrived, they were very professional, skilled and pleasant and worked as a team to do a superb job of pulling my vehicle out from the situation I was in. A huge thank you to Lou and Kevin and Brian's Towing Ltd. They did an excellent job and I was lucky they were the ones who came to my rescue!

From start to finish everyone at Fix Auto in Salmon Arm were fantastic!! I would highly recommend…read morethem. The staff are friendly, courteous and go out of their way to help!

I was a lucky recipient of a hit and run, and my right rear passenger door was smashed into while…read moremy SUV was parked in the no frills angle parking, someone backed into me and took off while I was grocery shopping. I realized what happened a couple days later. Contacted ICBC and they sent a file to Fix. They contacted me a few days later to set an evidentiary appointment for photos etc. I was in there a month later, with a curtesy car and my vehicle was fixed like new three days later early! Excellent customer service and communication. They also detailed my Jeep. Very happy with them. I hope I never need a body shop again but if I do it'll be them. FYI - the guilty party still has not come forward and I had to pay my own deductible - that's the only downfall of this experience.

Greetings, Mike is…read morehonest and does not upsell or over charge for his service. Brought in my 2007 Dodge 1 Ton dually, in for some major repair. I have a family member in the Auto repair business, and he said that I was charged a very fair amount for the repair service that was provided for me. The work was done at a professional level. Also Mike's explanation of the work provided, was clear and concise. Mike takes the time to ask if you would like to see all the work that was done, puts the vehicle back on the hoist and walks you through all the work. That is old school professionalism at it's best!!! Mike should open a school and teach other up coming mechanic's the art of how to run a repair shop!!! I cannot emphasize that you will not be disappointed when you bring your vehicle in for repair. Thank you Mike I hope you don't retire for a long time. You have a loyal customer from now on. My rating for Vernon Auto And Diesel is *** EXCELLENT*** Henry Schindel

We broke down in Mable Lake (no cell service) and picked Vernon Auto out of a hat because BCAA…read moreneeded to have a destination to tow our 2010 -3500 dodge diesel truck/camper to. We feel very lucky. We were not familiar with the area. It was a holiday (July 1st) and never expected anyone to be working but when we arrive Mike started to work on our vehicle shortly after. 3 hours later and a few parts sourced out. ( lucky that Lordco had the parts) (thank you Leah for picking them up) we were on the road again. We travelled another 450 klm's and arrived home with no more trouble. Just a side note, this was not an easy fix. Water pump, various pullies and a new belt. AND no appointment. Mike is an amazing mechanic and good person to know.

2017 Santa Fe 122km had engine issues There diagnosis…read morestated it needed $5k for head valve work but should have engine replace Nment $10k The service advisor was great and didn't charge for the diagnosis but the manager overturned that and charged us $153 anf then offered us $600 trade in value for a new Hyundai Also no warranty avaliable

Just when a girl thinks she has been finally able to find a great dealership. 2018 Tucson. Decided…read moreto try Vernon Hyundai as Kelowna Hyundai is really awful. Was told by sales man 2018 he is up for big award. Help him out buy the car lol... I did. Enjoyed vehicle until today.Salesman got his big promotion. What is it like to find out you have paid for service not necessary? Like a gut punch. Last fall went to have summer tires off and stored, winters put on. Asked where my guy was Mike told me they fired him. Oh no I liked him.... He was getting services done that were not necessary. Oh my God. He said I needed 3 services, I did one then was in for next one etc... too expensive to do all at once. Mike apologized and checked my history, I also was told I needed new summer tires. So Mike service manager cut me a break for this summer to have tires on my rims. Newly promoted guess he wanted to do right. Wrote price down on yellow copy of paper. Nice guy. Wrong he is a creep. I went in today to switch tires and oil change. Was told oh $249 brake service needed. Huh? How do you know haven't even looked at my vehicle. Miles thing. Ok I just had this 6 months ago, that was one of the service liar guy told me I had to do. I said what is it for, he told me. I said I don't understand husband is outside you can explain to him. Brought hubby in, Mike pointed in my face and said you don't listen, not going to tell you again. WTF? Hmm why could Mike ex-lain to my husband? Anyway I wanted to speak to manager on duty... Nate. Oh sorry Nate is busy. Glass windows, see Mike is in there with him so fast. I said great let's all sit down and discuss what the problem is. Mike left told me to fo, Nate said how long you been married, I said why? Repeated would not say. Finally Nate said well I been married 20 years if I left my wife first argument that's not good. Hmm ok there is a big age difference between us, but good analogy I guess? So we talked, the more Nate said the more buttons he pushed. He said that "his customer service" ratings are 100%. Stupid me I said yes because you make us rate 10 of 10. Won't let us off phone unless we verbally say 10! He lost it kicked us out of office. Moral is tire price his manager gave for 4 tires, I have rims was $613 bucks! They will not make money now on them and most likely do not have them. Mike service manager is boarder line crazy, rude and oddly nervous when husband came in. Nate to offense about their satisfaction rating and as I could not give 10 out of 10 after today refused to service my vehicular. It was in writing, had an apt. What is wrong Nate on the line with complaints. If you had your car over serviced in the last few years, call get print outs check details. Guess still the same thing car dealers ripping off women still now and always.

I do not recommend this business due to the following reasons. I communicated with a salesman by…read morethe name of Jeff possibly the owner to purchase a tractor and trailer online. He was willing to safety both units and I was giving the option to buy them as is. He sent me a list of repairs needed but forgot to mention the trailer frame is rusted through. Demanded a deposit online I sent him my credit card he charged it $1000 which is a normal process. I sent a friend of mine to take a look at the units and he faced time me to show many, many problems that the salesman did not disclose! Here are my concerns. One, how can you offer to CVIP a trailer with a rusty frame ! And two what is the reason not to refund a customer deposit after they physically look at the unit and decided not to go through with the deal and three , honestly goes a long way. Do the right thing and refund the deposit because we both know you will have to do that it's not optional.

Traveling through town on our way to Banff in our converted school bus when we realized we put…read morepower steering fluid into the brake fluid reservoir by mistake. After some googling, we realized what a HUGE mistake this was and immediately took it in to be flushed and have the master cylinder replaced. (Necessary since power steering fluid WRECKS a brake system. ) The guys at Gemm were quick to give us an estimate and order the part we needed so we could get back on the road. We did have to spend one night in their parking lot since we live in our bus and the part was coming from out of town, but they were so nice about it and even showed us where we could plug the bus in to charge up our house batteries. The work took a third of the time they estimated, so we paid several hundred dollars less than we expected to. Overall SUPER happy with the service we got here and highly recommend!

Gurwinder was a great service rep. mechanic showed me what was done. fast service.read more

going to give these guys 5 stars. They are honest and helped me a lot for my husband asked them to…read moretake good care of me before he passed away.I will recommend anyone to Budget Brake and Muffler .

This shop does not do honest work. I purchased a vehicle that had a $156 "pre-purchase inspection"…read moredone by this shop. The front rotors were warped and the transmission fluid was a brown sludge...They didn't even bother to pull the dipstick to check the fluid. When I called the shop to seek reimbursement for the transmission flush and brake work that they missed on their inspection they refused to make it right. Don't waste your hard earned money on this shop.

Great private auto repair shop owned and run by a long-time resident of the area ( Lumby originally…read moreI think). It was recommended to me 7 years ago when I moved to Vernon, and it's the only place I use. Neil is the boss, and highly recommended for honest work at a fair price.

I was quoted a price from another company. Dignity Auto came in at a much lower price. They got me…read morein quickly and out same day. Great customer service at quoted price. If I need repairs in the future...you are the place. Thank you