Initially everything was fine. Jake was the sales associate who helped with my purchase of a…read moreKingsdown dual firmness mattress (blue/green). I was delivered a Kingsdown dual firmness mattress (blue/gold). I called, thinking I had been delivered the wrong mattress, only to be told my order had been changed because the Bed Match machine said i needed a gold firmness level. I have talked to Jake. I have talked to the store manager, Scott. I emailed Scott, also, laying out all of this. I've been told there isn't anything to be done about my not getting the right mattress and they don't know that they did anything wrong. Do they routinely change the customers' order???

Excellent shopping experience! Scott helped us pick the best bed for our daughter. His customer…read moreservice was stellar. We highly recommend shopping here.

After shopping around, I decided to purchase a king mattress here, and it was only $700 after…read moreeverything was said and done. Quick and painless. Did it all on my lunch break. Picked out a mattress, told the manager that my credit wasn't the best, got approved anyways, and left with only paying $10 for the initial payment. They dropped the delivery fee, and said that they could deliver it on the Saturday I was moving into my new house. Gave me 1/2 off a mattress cover if I gave them a Google review. Customer service was great. No waffling on from the manager, trying to sell me anything else. Pretty straightforward process. I absolutely hate going through long, drawn-out purchases, so I was delighted that it took less than an hour to get everything done. If you just want a nice mattress at a decent price, without the warranty, then I would check them out.

We purchased a mattress from this place two years ago. The workmanship is horrible. The filling of…read morethe mattress has broken down so much that there is a ridge in the middle of the bed and each side we sleep on is dipped down enough that it has made sleeping very uncomfortable. We have tried to get the business to do something about this as no mattress should break down that much in just two year. They first said send pics showing the problem. We did just that. But we had one of us lay on the mattress to show how much it goes down and how the ridge is in the middle of the bed. Well that wasn't good enough for them and they refused to do anything about it. We spent almost $900 and now after two years it's basically worthless as a mattress. Do not buy anything from this place. The workmanship and quality is far below par.

I purchased a beautiful sectional Smith Brothers sofa that gave me the option to add an additional…read moresection. The sales person assured me of this. We got it home and quickly realized we needed another section inserted and placed the order. Days later we were informed the material was discontinued which is disturbing because it was one of he new spring colors. I asked for significant discount on either a new sofa, or the new section with a different material that may or may not have matched. The local staff said they were unable to do anything more than a 15% discount. The person "in charge" said he had negotiated a 35% discount, but then back peddled when I had to take one of the cushions again that was unraveling for a repair. The couch was $6000 - more than I have ever spent on a piece of furniture in my life! Sadly, I spent nearly 13K at Kittles the last few years and I got no apology only the explanation that material runs out all the time. Tough cookies. So here I am -- spend money on a sofa that may or may not look good with new material or purchase something else that fits the area. If I had been greeted with sympathy and respect, I wouldn't have written this post. Now I will travel to Indy to get my furniture because

Furniture shopping rates somewhere between car shopping and wedding/baby gift registration. What a…read morepain in the neck. At Kittle's over the years, I've experienced two/three/four star moments, so it all averages out to three stars. It's an overpriced showroom with name brand furniture - they have a lot of square footage to maintain, so expect some sticker shock. There are deals to be had, you just have to shop at the right time. Persistence and luck pays off: seasonal sales and end-of-model clearance will bring the price down. The sales staff do hover, usually two are on the floor and they take turns with walk-in traffic. They can literally see you coming in the door. I recently stopped in to pick up a replacement item that was ordered. After entering the store and walking toward the service desk, I was chased down by one of the sales staff, as if I needed permission to proceed past the entry foyer without their escort. "Yes, I'm here to pick up an item, thanks." "Oh, OK, have a nice evening." The two sales staff probably then argued about who would get the next walk-in customer. When it's time to talk turkey and ask questions about the furniture, the sales staff are very helpful. We did some modest negotiation and bundled a larger purchase in exchange for a few bucks off the total. The best part of Kittle's is the delivery team. We've had great experience with them over the years. I purchased a large kitchen table and a living room sectional. The delivery team suggested a different layout for the kitchen table that I hadn't considered - turns out it was the best option. The delivery logistics software is annoying - expect random emails and robocalls "Your furniture delivery.... blah blah blah." Even after confirming pick up date with a human, the robocalls continued until final delivery.

Rude salesman. Not impressed with his skills. He just said... "I'm blunt" as an explanation for…read morehis demeanor. Will look elsewhere next time.

My boyfriend and I went in to buy a mattress for our new apartment, and at first the salesman was…read moretalking to another couple who wanted a specific mattress and he was insisting it didn't exist anywhere and that they had no idea what they were talking about. The salesman then came over to us and asks us what we want in a mattress and we said we were just looking and weren't getting into specifics with him but he kept pushing and pushing us for specific answers. He then insisted we couldn't afford the mattresses we wanted and ushered us the the cheaper ones. Took my business elsewhere and purchased a mattress (a nice one at that) from someone else.

Very dirty store! No one at the back registers. Sometimes the back doors are open sometimes they…read moreare not!

This was my first time going into Big Lots. It's located in the middle of nowhere. You would only…read morenotice it if you go around this neighborhood in Lafayette. They have a very large parking lot, however, there were only a few cars parked when I went in. Unless you went in, you wouldn't have known it was actually opened. I had to buy a couple of gifts for my friend's birthday and this was the only place near me since I was driving by. I was very surprised by the very large selection that they had there. From couches to mattresses to big bags of candies. I thought some of the items were very overpriced, but I bought a big bag of Swedish Fish for only $5! I'll have to come back here and check for other sales!

Sue was great, we didn't end up buying anything but she was far more helpful than the other stores'…read moresalesmen.

I stopped earlier last week to look at beds and mattresses. Aaron was the salesperson who helped…read moreme. He was awesome and a good sense of humor. He talked with me about all of the options available for what I was looking for. He was very knowledgeable about all of my questions. I left there with a great feeling of Denver Mattress. So, moving forward, I came back in on Saturday with my boyfriend. I asked for Aaron, of course! He showed us the bed and mattress that I was looking at. We decided to walk around and try out other options. We checked out a purple mattress, and a couple of others. Aaron told us about the purple mattress. He was really knowledgeable. So we ended up leaving so we could talk about what we wanted to do. We will be coming back this weekend to buy our new adjustable bed and mattress. All thanks to Aaron. I highly recommend Denver Mattress and Aaron Farley!

I say this jokingly, but Yelp is broken because it won't let me rate this amazing store 6/5...(the…read moreor I am REALLY bad at math...) Have been here once to get a table (with chairs and a bench) and the second time a new bed set. Pros - Selection is INCREDIBLE!!! It was almost impossible to choose what I wanted. - Staff were unbelievably friendly and helpful - Prices were UNBEATABLE!!! Had been to Ashley and Firniture Row and let's just say Merrell's is 10x better all around - Delivery time was same or next day, unlike Ashley and others that told me it would be 2-8 weeks (yes weeks not days) Cons NONE! If you need anything for your house, check out Merrell's, you won't be upset.

Excellent Variety & Selection With Exceptional Prices!! This is the Only Place Our Family, Looks…read moreFor and Purchases Furniture From! The Owners are Hands On, Helpful, Knowledgeable About Their Products, and Most Friendly!!

Even though I didn't up buying a mattress here, the staff was so friendly I HAD to write a review!…read moreDanae was super helpful in suiting my needs for a bed. The only reason I didn't buy is because of my budget. Great customer service here!

Rigid prices and unhelpful service were the defining characteristics of my visit…read more Person I worked with didn't even ask us what we wanted before leading us around and trying to up-sell us on a mattress. The other hallmark was the way other mattress companies nearby were criticized as if we wouldn't find anything similar or better anywhere else. The false sense of urgency that this is the best deal is a weak sales tactic and showed the limited options and inexperienced salesperson we were working with. It's one thing to differentiate yourself and your service from your competition, it's another thing to bad mouth your competitors and pretend like we the consumer doesn't have a myriad of other options. The benefit of mattress companies is that you don't have to settle for poor service and limited options. We took our business to Mattress Firm.

After shopping a lot of mattress retailers in lafayette,I ended up at american mattress, the…read moremanager matt, helped me pick out the most comfortable the tempurpedic with an adjustable base, with there no hassle comfort trial, it was the better place I have been, do yourself the favor and go see matt first, its the place near penn station