The staff here is passionate about their mission. They support both the patient and the family…read morethrough the healing process. It is clear they want successful outcomes for their patients. It is a beautiful facility with a full church inside, featuring stain glass windows. The atmosphere enhances the healing process.

This is for the skilled nursing side. If I could give a - star I would. Do not let the super nice…read morefacility sway you. The care is negligent. Not only was my father degraded by comments made to him by staff, including in front of family, my mom finally said we are going home. The next day she took him to their doctor (they are from out of town) and he was IMMEDIATELY placed in the hospital. All because of no one monitoring my dad OR listening to family.

Park West Assisted Living - Excellent Staff and care. My Mother lived there for over 3 years,…read moreuntil a Staff Member gave her Covid while they were in lockdown. My Mother was hospitalized and then she ended up in the Manor. Park West Manor aka Nursing Home - If you want your parents to lose their teeth and receive irregular showers, so that their skin breaks down on their buttocks, this is the place for you! For $6k/mo private pay! You will also receive lots of excuses as to why proper personal care isn't being provided. Please note, zero to minimal oral care is provided to these patients, if they are not independent. Also make sure your Family Member is receiving a shower 3x/wk. If they are not receiving a shower, then they should be receiving a bed bath. The Administrator of Park West and the Director of Nursing in the Manor changed in approximately 01/2022 and this totally changed the care being provided to "Poor". An extra charge of $1500/mo on top of the regular fee of $5k/mo, was also added to our bill without prior notification, not to mention they billed us retroactively. This was based on patient's level of care, which after closer examination was inflated. They charge every patient for "supervision" in the Dining Room per the DON, even though supervision may not be warranted. In addition, they charged my Mother for receiving 4-5 meds per day, when she was only receiving one. Sadly, Park West is no longer providing the excellent care they provided prior to 01/2022.

Great place! Mom was there for respite care while dad had surgery last Fall. The staff at Park West…read morePlaza went above and beyond the call of duty to make mom's 36 day stay there as pleasant as possible. No complaints from us. About staff turnover, my folks have been in a few long term care facilities over the years and staff turnover is high, the work is very difficult, and I don't think it is a reflection on the facility but rather the industry...

I was confined to bed, but had to learn to get myself to bathroom or I would pee myself. I was in…read morepain for 2 hours because the nurse stated she went to lunch and ran an errand. The occupational therapist did not read my records resulting in her accusing me of either lying about asthma or lying about military service. I am a burn pit victim with my asthma and breast cancer directly related. I left as soon as my ramp was built because I'd rather be home aline than have their services any longer eventhough I was authorized an additional 2 weeks. I'd had ankle surgery with a plate and 13 screws. Not ONE of my nurses checked my bandages and refused to help me adjust my boot. I could have had a problem with my incision and nobody would know until weekly doctor visit. I finally took it off myself so they could assist putting it back on. The entire experience was beyond ridiculous.