I am a Platinum IHG member and have been loyal to IHG for over 10 years. This is the first complaint to file. I stayed at this hotel for only one night during an airport transfer. During the night, I woke up with itching and bumps on my leg. After returning home the next day, additional bites appeared in a curved line. The hotel denied responsibility, stating that a professional inspection found no evidence of bed bugs and that the beds had recently been replaced. I have no bites before checking into the hotel, after I got home, while the bumps are healing, no more new bumps appeared. Even the hotel denied, it does not change my experience or explain the bites that appeared immediately after my stay. What disappointed me most was the lack of empathy and customer service from the hotel. During the time, IHG referred me back to the hotel, and I felt unsupported throughout the process. After more than 10 years of loyalty to IHG, this experience has been very disappointing. I will never stay at his hotel and won't recommend IHG brand to my friends and family anymore. Stay away! read more