Popped into STA Travel Queen St last Saturday as my sister and I are planning a trip to Europe next…read moreyear. We were lucky enough to get a quick appointment - they got really hectic after we left! We sat down with Mandy, who was friendly and efficient. She gave us an example itinerary for our return flights, so we could think about it over the next couple of days. The price was great, so we went back yesterday to purchase them! Mandy also gave us a list about the different accommodation choices we should consider in the cities we are visiting, plus an insurance travel quote and general information. We felt a bit stressed about the accommodation, as we didn't know where to start, but Mandy was more than happy to share her knowledge! Highly recommend making an appointment and planning your next trip here!

The invaluable assistance of the staff at STA Travel on Queen St is essential in a good holiday…read more They cater to both people traveling abroad and visitors to New Zealand. They are a chipper crew with comfy seats (a must while planning your O.E.) and a great range of travel magazines to peruse. They seem genuinely helpful and accommodating, building a personal friendship with clients, even being of service to me while I was overseas and wanted to extend my stay. Don't forget they do a great under 25's deal and price can price beat other stores. This is the most welcoming travel store in Auckland's CBD and are very transparent in their dealings. No one likes a pushy salesman. STA Travel will have you geared up for your trip, where ever it is, with you having to sweat.

Mairangi Bay's Flight Centre is managed by the lovely Gina and is an all female team at the moment…read more The staff are always helpful and willing to find the perfect travel solutions. Sometimes I'm just after a flight and that's okay too. Head here and start your travel planning.

Request Tracy as your guide! We booked a private day tour in…read moreAuckland earlier this week. Our cruise ship came into port at 8am and our flight leaved at 7:30pm, so I wanted to make the most out of out time. Tracy was super easy to find at the airport. We are highly active people, and we're hoping for a guide that was equally so. She kept us on our toes and made the most out of our time. She even used my camera and phone and took pictures for us! This was great as we took the trip ourselves and didn't have any photos of the two of us together! She was super friendly and treated us like we had been friends for years. I actually wish I would have had her as a private guide l week to take us to those unique places instead of the cruise ship excursions. The only thing keeping me from a 5 star review was we had an issue with the vehicle we were in and had to have Laura meet us to swap vehicles. She was extremely friendly as well.

Their service is top-notch. We had a blast!…read more Being in New Zealand for the first time, we didn't know a lot about the place, things to do, and places to see. Not only did they provide us with transportation and entertainment but they helped us feel at home and welcomed in New Zealand. They toured us around the city and coast. We got to see the lovely rose garden, the winter gardens, one tree hill, and a memorial park. We learned much about the interesting Maori history. Our itinerary was a bit limited but they went above and beyond what was expected and took us to the supermarket and mall to buy souvenirs even though it wasn't required. Lastly, what makes them great at what they do is that they aim to make sure you are satisfied. There was a bit of a hiccup in the beginning but they took the initiative to make up for it. Truly a great experience. Now that's what I call great customer service! Bottomline, next time were in town we,'ll definitely choose them again.

I have spent a lot of time in this travel agency booking my one year OE to Canada. I found being at…read moreUni and studying it was so conveniently placed as in between classes I would get advise on places to go and see, arrange flights, accommodation, travel insurance, and much more. I really enjoyed coming here as the staff were roughly the same age as me and had traveled all over the world. It was so nice getting an opinion from someone who is like minded and understands the needs and wants of a 20 year old. STA is the perfect travel agency to go through if you're a student wanting to travel. They are very accommodating and help point you in the right direction of the best deals you can get. If you're a Uni student wanting to travel I would recommend coming here even just to have a look to see what's on offer. They have heaps of travel guides you can look through for inspiration or even just curiosity. There is something here for everyone.

I came here while I was doing some planning for an OE. I did not end up using them for my flights…read morebut I did buy some travel insurance through them which was the cheapest option that I had researched. After the lady I was talking to found out that I was going to London she told me about her experience living there and what she did for work - she had a live in position at a hotel in the North. She gave me some details about what recruitment company she used, which I did not end up using but appreciated all the same. Good service, and depending on what day of the week it is, good deals on flights.

Never had an issue in the years I have used them. Always good service but like all things, one pays…read morefor service.Just wasted 2 days looking for flights that suit me...they did it last year in a day! My time is worth so it pays to sometimes go to the :professionals. Sometimes.. a lot..... Gail. Howick

A bunch of overcharging retards, who does not know how to get the job done properly. Gave them…read morequotes to beat, kept making excuses and still charged me more than the quotes. I went with them because I booked other flights before. I booked China Southern, so told them I get free transit for 8 hours, they said I have to have transit for 9 hours. I asked them for special meal, they said they don't serve it. Was browsing the internet, found the way to book my free transit hotel because I was staying 8 hours. Oh and also found out they had the meal. They are just too lazy to do the extra work. Go to another travel agent who values you as a customer.

Travel days can be hectic and stressful…read more.. Since this was our first time arriving in Sydney, Australia, and departing from New Zealand, we arranged our pre- and post-cruise air and land transportation through Oceania Cruises. We were more than impressed with the itineraries that they scheduled for our foursome. Our New Zealand driver picked us up from our hotel, Sudima Auckland City, at precisely at 5;30 PM, allowing us an uninterrupted 30-minute drive or 24 miles to Auckland Airport (AKL). Along the way, our driver informed us that Auckland Airport (international) is this nation's busiest and largest airport, yet it has only two terminals. One terminal handles international airline connections through Air New Zealand, Qantas, Emirates, and Cathay Pacific, among others, while the other handles domestic airlines such as Virgin Australia and Airwork. He also advised us on navigating the three levels of the International Terminal, since we were unfamiliar with the airport's layout, which helped to make our departure less stressful. From the Air New Zealand drop-off point, we proceeded to the ground-floor check-in kiosks since we needed bag tags for our checked luggage, even though we had checked in for our flight on the app 24 hours in advance. Check-in was very easy, and a friendly agent was available at the kiosks to assist everyone if needed. After attaching our tags, we took our bags over to the agents to weigh and associate them with our flight tickets. We then passed through to the first-floor retail shops, highly efficient immigration and security, and duty-free vendors before reaching the second floor, where the departure gates were located. We also were impressed by the comfortable modern and Māori-inspired designed décor. While negotiating the crowds and making our way to our departure gate, we had allowed for a 3-hour cushion so we calm down and grab something light to eat pre-flight. We couldn't think of purchasing more souvenirs since we had spent the past 20 days in Australia and New Zealand and everything was packed in either our checked-in or carry-on luggage. So, our appetites were diverted to several food vendors, which, amazingly, offered tasty food and beverage options along with quick, friendly service. Before we knew it, time seemed to fly by and we were ready to board our flight home. We boarded stress-free to our selected seats and promptly fell asleep on a smooth and quiet flight thanks to Air New Zealand.

Never in my life have I reviewed an airport but there is a first time for everything!! For context;…read moreI travel frequently internationally and this is hands doubt the most disorganized airport I have ever experienced, for reasons I will go into detail below. TLDR; you NEED a THREE - FOUR HOUR layover here if you are arriving internationally to be able to safely make your transfer domestically within NZ or to another international destination!!!! Arrival: Came direct from LAX and our flight arrived an hour early! Unfortunately; our jet bridge couldn't connect to the plane so we had to sit in the plane for 45 mins until they decided to tow the plane to another part of the airport; add in a ramp for us to step off the plane, and then take a bus to the international terminal to go through customs/immigration. Customs/Immigration: You need the NZETA visa prior to arrival (if you're coming from the US). We had this and had applied for this months in advance. I've done this for other nations and though it would be as seamless as before. We had 2.5 hrs before our domestic flight which I thought would be enough time, this was so wrong. We of course had to go through the standard facial scan + passport scan international checkin, but then we had to go through FOUR separate immigration lines even though we repeatedly confirmed (including on NZETA) that we had nothing to declare. The lines were filled with people declaring nothing and we were stuck here for 2 hrs. I understand needing to confirm people didn't bring anything they shouldn't, but why not just use the scent tracking dogs they used once instead of having everyone go through the four separate checks and repeat that they aren't declaring anything?? Airport itself: The international terminal is approx 0.5 miles away from the domestic terminal and while yes there is a free bus that comes every 15 minutes,,, please see the above which left us frantically ordering an uber to get us there asap as our flight had begun boarding while we were still in this massive immigration line for 2 straight hours. We were the last people to be able to get onto our flight and we were covered in sweat and panic as we were barely able to make this transfer. Rental Car Situation: There are 2 terminals for rental car pickup, domestic and international. If you book online; please reach out to them to see which counter YOU should go to because twice we had to change which pickup we need to head to as a result. We also did not get the car we requested and the employees were unhelpful with directions.

This company is a scam. I had a tour booked with them and had to cancel and they refused to process…read moremy refund unless I gave them all of my banking information including account numbers which would have allowed them complete access to my account. No customer service whatsoever. They are fraudsters. Avoid at all costs.

Rafael was a wonderful driver! We rode with him on the way to the Waitomo Caves from Auckland and…read morehe told us a bunch of New Zealand history on our drive over. The drive to the Waitomo caves was longer than the glow worm tour there itself but I would still highly suggest it. We booked our tour online on the Intercity Bus website under the Day Tours. If you do not have a car, this seems to be the best way to check out the glow worms from Auckland. The bus left promptly at 730am from the Intercity Bus station at 102 Hobson Street and we arrived back in Auckland at around 215pm. The day tour from Auckland and back to Auckland did not include lunch. We packed our own lunch and were able to eat it on the bus ride back (the other people who booked a different tour were able to eat their included lunch on the bus as well). The Waitomo Caves were beautiful. Our tour guide Maria was so funny and personable and she even sang to our group in the cave (because there are some good acoustics in there!!)! She had such a pretty voice too. The caves were such a sight to see and there were tons of glow worms! I kept hoping that one would fall on me but no such luck. You do have to be VERRRRRRY quiet once you are in the boat to see the glow worms so if you have very young children or babies, this wouldn't be the time to take them. You also are not allowed to take pictures in the caves AT ALL which was a little bit of a bummer but you just have to remember to live in the moment and take a picture with your mind ;) It was very easy to book this day trip on the Intercity website and the tour was just what we were looking for. Def recommend going this route if you don't want to drive and just want to enjoy the scenery!

My father always used to rave about the wonderful service he got every time he wanted to enquire a…read morebouts flights and holidays with Sky Train. I just used to roll my eyes thinking its probably because he is too lazy to actually book his own flights, but you know what he was right. The service at sky train is out of this world especially from Laura Yap, she helped me and my mother when we faced some difficulty. My uncle (mother's brother) passed away in Zimbabwe and mum and I decided we needed to go home to be with our family. All it took was one phone call, one appointment and less than an hour and our flights where booked and visa information was provided. This not only saved us money but it saved us a great deal of time.