They don't have good mechanics and specially they had to replace my side door RV during warranty time that never work and their body shop who installed brand new door they have damaged window and I am getting water leaks for over 5 years and they never fixed it from beginning and now I have pay one more time to fix window on entry door read more

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My wife and I purchased a Grand Design 17 MKE travel trailer. Our salesman was Steve Walsh. He did a great job in helping us secure a good deal and answered all our questions. I have had to fix a few things upon accepting delivery and Rachel has been great in the service department as has Joe the manager. The biggest help I have gotten from everyone is from Tony in the parts department. Tony, Chad, and Nikki and the parts folks are awesome. Quite frankly I have read the poor reviews this place has received, and I think they are much better than what has been said about them. One of my windows was broken on delivery and I had a hard time getting follow up to get the new one ordered, though it had been promised by many folks at Holland on several occasions. I shared my frustration with Tony, and he took it upon himself to ensure that I had no further issues with Holland. Tony helped me with a weight distribution, anti-sway Blue Ox Hitch and personally got my window ordered and approved by Joe and the service team. Once Tony learned that I was having some issues that I wanted to resolve and had not been successful, he really stepped up and showed the best this place has to offer. Even though the window still needs to be fixed, this fellow really wanted to make sure that this and all the other issues (as I learn -- a newbie) are addressed. Tony goes the extra mile every time and knows no limit in showing he cares and wants to help - this guy is the best of the lot! That brings me to the final point: Holland is NOT a 1 star place deserving of 1 star reviews. They carry the finest merchandise and literally stock millions in inventory. Not everyone carries Grand Design - it is to me the Del Mar and Rancho Sante Fe of Trailers. They have all the top brands and top parts to go with them. My assessment is they are just plain overworked and busy and probably trying to get qualified additional staff in a rough market. One thing for sure though - they are ALL HEART! They truly do give a damm about the customers and showed that with me. To me, they embody classic San Diego - the big city that thinks it's a small town. If you have been to LA then you know what I mean. It's much friendlier here. These folks are very personal and put their whole heart into everything. And all of us with good hearts are not perfect - that's the point. Finally, I can't forget to mention that Dave gave my wife and I a wonderful walk through with refreshments and a red carpet service. Another Holland guy with a big heart. And Hank even delivered our trailer to us as we were not quite set up for towing (an exciting process to learn). HRV has my loyalty. Give them a chance and they will have yours too. read more

Holland RV Centers - RV Dealers Near Me - San Marcos, California

Do not ever sell your motorhome on consignment. It's a total rip off, and they lie to you continually. I will be filing a formal complaint with their corporate office in Texas and probably the Better Business Bureau. Do not even expect a callback from the general manager, because I guess he's too busy doing other things than taking care of you. read more

If you are purchasing a motorhome or RV and never plan to ask Holland for any service then go ahead and buy something from them. If they have any "Due Bills" do not except anything they are trying to sell you until all due bills have been fully completed at the dealership. I am two months out on a $225,000 class a motorhome and they can't even get fan covers that I paid for to have installed at a price of $450 a piece to me correctly. They sent the wrong vent covers. How much more basic does it get than that? The answer is it doesn't. Their parts and service department is horrible. When you actually except your motorhome or RV and you go through the "Red carpet delivery service". If you have a person named Bob trying to explain your very complicated coach to you when he lives in a 1982 motorhome. Run the other way and demand another person who actually knows something specific about your coach. Wow Kevin is an awesome sales person the rest of the company is a bunch of crap. I had my own financing I had my own credit union to deal with the financial aspects of this purchase so I cannot speak to their finance department. But I can tell you the delivery and the customer service and parts and service post sales is atrocious run the other way. Kevin Pomerleau is THE BEST and the MOST TRUSTWORTHY Professional Sales Professional I have ever happily handed a six figure check to. If you are looking for a Motorhome go meet Kevin. Talk to him. Tell him what you like and what you don't like. He WILL remember what you are looking for. Believe it or not but my wife and I met Kevin for the first time two years ago. It took some life events, some time and planning. Kevin always kept in touch with us. When Kevin found the Coach we were looking for he called us, we came and bought it in the spot. His post sales support is incredible!! Most sales "professionals" I have known have an attitude of "My responsibility stops after the sale". Not Kevin. ! read more

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Today I began a search for a possible Class C or Travel Trailer. I was pleasantly greeted by Leslie at Holland RV (soon to be renamed to "Blue Compass RV" in 2023), who was absolutely a pleasure to work with. She wasn't pushy or a typical salesperson... She wanted to make sure she understood what I'm looking for in a recreational vehicle. She didn't rush me and took the time to show me different options... Discussed the warranties and financing options. It's the end of the year so they have several "Red Tag" deals going on and will also give additional discounts for most brands if you're a Costco Member. If you're looking for a knowledgeable, low-pressure sales experience, go down and ask for Leslie... Tell her "Tall Paul" sent you from Yelp! read more

Holland RV Centers - RV Dealers Near Me - San Marcos, California

I just purchased my second RV from Holland RV and I couldn't be more happy. My sales reps Martin and Barry were amazing during the whole process. Lots of dealers will work with you on price but what sets these guys apart is the level of service I have received after my purchase. Whether it is a Motorhome, boat or plane, you are always going to have some sort of issue. Martin has always answered his phone and walked me through whatever issue I was having. He genuinely cares and wants to make sure we are enjoying our purchase to the max. Seth and Hector in Service have been great handling the little issues we have found. Both are super knowledgeable and so very helpful. If you are looking for an RV or travel trailer, Holland RV San Marcos is the place and Martin is your guy. read more

Holland RV Centers - RV Dealers Near Me - San Marcos, California

How can they sell an RV that is new with corrosion and leaks that show. Before buying any RV that is new, pay for an independent RV inspector, if you don't know what to look for. read more

Issue: Purchased a quote brand new trailer and once we drove it home, discovered the undercarriage had 2 to 3 years of rust. This was not disclosed at the signing of the contracts. We believe it to be falsely representing the product. Deep down, we would like to walk away from this whole ordeal. But we love the 1808FBS so much, that we would like to hear from Winnebago that these type of practices are rare and that we can be compensated some way. When I was driving the trailer back to Holland, I was hoping it was going to make it. The rear Dexter Axles are shot, and the support bar that is hanging worried me. Thanks so much for your time. read more

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We worked at first with Bonnie at the Santee location, and she sent us to the San Marcos location to find the exact camper we wanted. In San Marcos we worked with Matthew. He was friendly, a wealth of information, and worked to get us the price point we wanted. Thanks for your hard work, to both Bonnie and Matthew! We love supporting local businesses and Holland carried the RV brand that we were looking for. Recently updated service to include RVComplete insurance and are part of the Costco membership discounting plan, shopping local now has some national benefits. read more

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Hi, please see the below photo for our great review! The employees were very helpful, kind and thoughtful. We would recommend them and will use them again in the future. read more

Holland RV Centers - Review - RV Dealers Near Me - San Marcos, California

Apparently you can buy a $200k motorhome but not a $20 faucet on Sundays. 10 people working, nobody has the ability to ring up anything in their parts dept. What a joke read more

After seeing online that they had a couple RV's that my wife and I wanted to see, we decided to drive there, because they have the biggest selection of Grand Design. We arrived and were the only customers on site. We were greeted by Tim and were shown one of our choices. He left us and Leslie showed up and asked us how we were doing, and she reminded us that they work on commission. She took us to an RV that she thought would be best and of course it was the latest model. We were not impressed and told her why, so she reluctantly took us to the other RV that we wanted to see and left us there. She eventually came back to get us, which we were fine with but we asked if there was an RV that she could think of that might work for our needs. Leslie then became dismissive saying that she had shown us RV's and when we have decided on what we want, we are welcome back. So, our takeaway was, even being the only customers on the property and trying to plan our future was not enough to keep their attention because they had to stay at the office and sit there and wait for that one customer that was ready to show up and buy with cash in hand. After all was said and done, we felt as though we weren't worth the trouble of showing us around. They didn't really inquire as to what we were looking for and why. Oh, when we left they still had 4 hours until they closed. This is the worst customer experience we've received for such a big purchase. It's not a shirt that you try on and then you decide you really don't like it and so you just return it. My advice, if you're looking for customer service and need to ask questions, don't bother with this place because they don't want to bother with you. read more

Terrible service, no follow up or follow through. You vent your frustration to them kindly cause they hadnt touched in in 3 months and they get offended. I'll never go back. Gonna try Camping World off the 52 next time. read more

Absolutely the best technicians. After bad experiences at several other RV service centers in the area, this is the only place I trust to fix the problems without creating new ones. Seth, Steve, Charlie, and Craig are all extremely competent technicians and will get the problem solved, no matter what. read more

Holland RV Centers - Seth installing a molle panel upgrade. - RV Dealers Near Me - San Marcos, California

My husband wanted to show me some rv's in order to convert a fancy pants wife and show her the comforts of recreation vehicles. We were greeted by Chris Manley. He was friendly and knowledgeable without any pushiness . I myself am a sales professional and I really appreciated his approach- just show the dream- and know your stuff. I must say, although I was hesitant, I am a convert and much can be attributed to Chris and my experience at Holland. I also ran into my friend Steve Walsh , who I've known to be a top player in the industry and he himself was so friendly and gracious. It was a great visit- thank you both ! read more

Holland RV Centers - My fav - RV Dealers Near Me - San Marcos, California

Really do not like giving poor reviews, but this business has absolutely begged me to write this several times. We purchased a travel trailer here a little over a year ago. Chris was our salesman and he was good. So the 2 stars is because we had a good experience with him - otherwise would have been zero. Once you buy it and need it serviced is where it goes down hill. The first obstacle is getting someone in the service department to answer the phone. I called for two weeks, every day and several times a day leaving voicemails every time. I sent three total emails as well and no response. Magically, one day Katie answered and acted like I had never called. She was nice enough, but clearly their "Systems" here do not work. Not to mention they were booked five weeks out. At drop off the cost of the service was absurd, and triple what I was expecting based on what the sales guy said. They also needed it for three weeks for a basic checkup that took a few hours. We have had several experiences like this and are bummed how poorly operated this business is. I've also sent an email to "management" about how disappointing it is to spend a good amount of money on a large item only to experience complete disappointment repeatedly after we drive off the lot. Obviously no response. We saw the poor reviews saying something similar to what I have written here before we bought it but went ahead anyways. We are glad we bought the trailer but will look for other service options moving forward. Given how profitable service departments typically are it is even more confusing how this place operates. Hopefully someone here (given the new ownership) os reading all these poor reviews and will take action. read more

The San Marcos location has the WORST customer service. Sales, finance and especially the service dept. No one follows through with anything there. Once you purchase from them they are done with you. Greg the GM doesn't return phone calls. Paul in finance doesn't know the product or follow through. Joe service manager promises way to much and doesn't follow through with anything. Everyone is quite rude there. The Santee and palm desert location are way better in customer service. I wouldn't ever buy anything from this location again. Stay clear of the extended warranty they try to sell you. Doesn't do you any good when you bring your coach back to this service department. Joe should be a manager he doesn't follow through with things. This whole location needs new people to turn it around. read more

REPAIR? I wouldn't go there if I were you. I have never deal with such RUDENESS especially that guy name LARRY at service department who said he can't make phone calls because he works 18 hours a day he's not only rude over the phone and in person too no one answers the phone, we always have to drive to the place when we want an update. I wouldn't refer this place to anyone. read more

My husband and I purchased our Forrest River Salem camper brand new last April. Yay for us! We picked the one we wanted and came back with a check. By then someone has caused a huge gash in the flooring. I was promised the flooring was to be REPLACED. I trusted Marty and Stuart who seemed to be good sales guys. I was pretty disappointed to learn that the flooring was cut like a puzzle piece and simply repaired. By simply I mean poorly as well. I paid for a brand new camper not a used broken one. Now they've put it back on me to call warranty to tell them I'm disappointed. A camper that had a problem before delivery, was scratched on the company lot, is now my problem to deal with. Okay fine. So I bring the camper back and our service advisor is Asa. Asa begins to speak over me and won't stop. It's awful customer service. He claims I never told him to complete the previous repairs that hadn't been done. "As I recall your husband came in after hours and I stayed." No, sir, we came with our entire family in the rain and you sat by my window and said you'd check the prior repair work order. But furthermore why not just create a happy customer? Replace the flooring, or return some money?! It's profits over people at this location and I'll never be a repeat customer for sales or service. read more

Dishonest! Will tell you what you want to hear even if it's an unsafe setup! Beware!!!!! read more

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We bought a camper from the San Marcos location about 10 months ago. Since then it has been in the service department for warranty work about 4 months of that time. This last time we were told the camper was ready for pickup. When we arrived we found that it was not ready but had been damaged on site and would be at least another two weeks to receive the parts and repair the damage. Since the day we bought the camper it has been nothing but a horrid experience trying to work with all the departments at this location. read more

I truly wish there was a way to give a negative rating and a buyer beware warning on Yelp. My family and I went to look at bunkhouse fifth wheels. We walked in and were greeted by a woman- possibly Leslie. There was no greeting or care simply "what are you looking for?" We told her we would like to look at bunkhouses. She asked if we were "going to buy one today." We said not today but we are ready to purchase once we find the right unit. She immediately rolled her eyes and became annoyed and was even more rude. She said they had zero bunkhouse models and nothing to show us. She was very condescending and rude. She would not provide information about inventory or unit availability and did not want to assist us. Additionally, my wife had mentioned she liked the interior of a competing brand of fifth wheel. Leslie the. Berated my wife's taste and stated she didn't know a good unit and was foolish. When questioned about Leslie's reasoning she could not give an answer and merely stated we could talk to her rep. My wife took the kids to the car at which time Leslie proceeded to tell me my wife didn't know what she's talking about and I shouldn't listen to her opinions. She was upset we weren't there to purchase same day. I walked to grab some brochures before leaving and leslie forcibly put her phone in my face to talk to her dealer rep. This fine gentleman echoed her sentiment my wife was incompetent. This companies bullish sales tactics and disrespect are deplorable. I'd spend twice the money on an inferior unit to never have ti see this woman or this dealership again. Beware, nothing but shady practices and horrible service. read more

This place certainly deserves a one star rating! We dropped off our trailer on April 25th , service writer was Karen Rossi . Went over a few things that needed attention, and were covered under warranty, communication with her was terrible, after serval attempts leaving voicemails, with no return phone calls . After going in to Holland RV , on June 10th , we were told it would for sure be ready on June 24th , wasn't ready ! Still waiting on a couple things , she then said it would be ready for pickup on July 8. When we arrived , she passed the job onto Rachael, another clueless service person , with as much non experience as Karen ! Rachel refused to talk to us about our questions, and warranty stuff , because we were frustrated with the bullshit and the poor service that we got . She told us to read the owners manual, and walked away . This is a brand new trailer, eight months old , that shouldn't have these issues. I would not recommend this place or these un experienced people . Please re think ever going there !! Just horrible customer service ! read more

Update*** After taking our RV out of storage for the first time since we got I back from Holland, we have discovered additional complications resulting from their negligence and incompetence. - We discovered one of the ceiling lights filled with water and staining around the light. Water damage indicating that they had not sealed everything properly when re-doing the roof. Sure enough, on the roof above the light in question, there is a fixture that was not completely sealed. Gaps in the self leveling sealer are allowing water in. So frustrating. - We discovered that the panels in the main storage area below the RV were not replaced and reconnected properly after they had been disassembled (to search for a problem they were never able to solve, and is DEFINITELY still present). The panels were left separated and not screwed back together properly. In the few places that they were actually reconnected, the screws got mixed up and long/short screws were incorrectly used causing the panels to separate. Just more incompetence. We are not surprised and expect we will find more things as time goes on that Holland did to damage our RV. read more

Brought my Imagine in for some warranty work (furnace inop) & Abraham repaired/replaced a circuit board that had failed. I didn't have to wait months for an appointment, like other shops & they had the parts on hand - unlike other service centers ......(Camping World). So after a couple hours of waiting for the work to be finished, we were back on the road. Very friendly, knowledgeable & helpful staff. Thank you Abraham, Karen & Joseph - good looking out read more

We had to bring our RV in a couple of times for warranty issues. Each time it sat there for weeks with 0 communication unless we call in. They promise to call back and they don't. The service manager is non existent. He doesn't respond to emails or calls, and has yet to step in to help resolve any of our complaints or issues. Our Rig has been there for a month and a part hasn't even been ordered. We have complained each time to different managers and even though they recognize the problem, nothing changes. Buying an RV there was a good experience, but god help you if you need to get your rig serviced! read more

Once they had our money in the bank for our new 2021 Coachman Leprechaun RV, customer service was over. A broken awning bracket left the awning flopping in the breeze on the Highway. I called for emergency assistance and was repeatedly told there were no opening for service, even just to remove damaged awning and order parts, for 8 weeks. Unacceptable. I wish I had known about the bad customer service before my purchase. read more

We recently purchased a new 2022 (purchased 6/2023) Newmar Super C 4061 from the Palm Dessert Holland RV, now Blue Compass RV. All I will say is that our experience was disappointing to say the least. The reality of this dealer is they will say just about anything to get the sale, but beware that once sale is completed, and funds have been transferred, there is NO urgency or responsive communication to handle warranty or fulfill agreed upon terms of the sale. If you feel that no response to multiple emails is okay, or incredibly poor customer service, then this is the right dealer for you. Too many other choices out there to be subject to this type of business process. BUY ELSEWHERE AND SAVE YOURSELF THE HEADACHE Here are the people that don't commicate well buyer beware: Ronald Thorn, Shawn Brainard, Will Dakh, Charles Rosales, Linda Powell-Barnett, Christopher Cruickshank. In my opinion, Newmar should revoke this dealer's ability to sell their products as they make promises, take you money and then disappear. read more

I stopped by there to look at RV. Salesman came out told us we need an appointment, everything is marked up 20% and would take months to receive anything. Apparently he was trying not to sell us anything. He could have suggested we come back or see if he could find an available salesperson. As we were leaving noticed he was just standing around not doing much. I will not purchase my RV from them. Giving it one star only to post review. read more

We had the best experience ever at Holland Rv in San Marcos ! Our salesman Matthew Roesink was so easy to work with and very knowledgable. Answered all our questions and took his time ! No pressure ! Once we made our choice and were ready to go to financing we were met by Andrea Kessloff who made the process so painless and simple , nothing like waiting hours in a car dealership! She was such a pleasure to work with and very informative . We never felt pressure and the entire staff , service department and Manager Marcial Aguiar were so nice and professional! I really can't say enough good things about Holland Rv in San Marcos. It was one of the easiest and best buying experiences we have ever had . read more

Warning to all consumers. I purchased a 2020 Class C for Holland in May. I took it out 3 times and put a total of 200 miles on it when the engine started on fire. I was terrified because I had my blind 12 year old dog with me. I will not ever forget my husband yelling at me to get out once he lifted the hood and fire was present. We had already had it in the shop because the 1st time it flooded when I took a shower. We were told we had to deal with GM because it was their engine. Well, good luck with that....they don't return calls. Why did I have to deal with GM when I purchased the complete Coachman Motor Home from them. Fast forward...its now January and I'm being told by GM its not their problem. Its rodents that got into the engine. They won't even release the report. We had to get our insurance company involved again. We had contacted them and it was a warranty issue until the report finally came back which they won't share. My insurance company is going in to do their own inspection. The reason I'm disappointed in Holland is because they are the ones I gave 40,000 of my savings to and they already got paid from the bank and I'm the one having to go through this BS. Just do your homework and don't expect them to take care of you. Don't buy into the blah blah they preach when they try to sell you the product. Coachman and GM are just as guilty. Guess what, I still have to pay the bank. read more

I've been interested in getting a trailer for my family for a while, but didn't feel comfortable pulling the trigger. I went to Hollyn RV and met a man name Steve Walsh. He made things very easy and helped me pick the perfect trailer for my family. I can't thank him enough for his kindness and professionalism. I got such a great deal and I would recommend anyone looking for a motorhome or trailer to go see Steve. read more

In the market for a specific RV I gave them a lead form. The one star is because they called me. Within 60 sec the guy told me he wouldn't negotiate on price but I had not even mentioned a $ value. No probing questions or inquiry from the sales person. The sales skills are inadequate. We ended the call before it started. I would not want him on my sales team. read more

Bought a travel trailer in San Marcos. Everything you read about the negative reviews is true. Treat you very well and after you sign the contract, all goes downhill. They will try a scare tatic on you that if you Don't buy from them, you will be put last if you ever want to service your trailer. If you buy from them, they said they will prioritize which is false. I tried to schedule an appointment once and they said they are 2 months out. Unbelievable. I just tried to fix the issue myself. After signing the contract, they said the pre delivery inspection will take a week so setvie can have time to go through the trailer. To tell you the truth, I don't think they even did the pdi. Just left it there and just sat until we picked it up. When we did the walkthrough, the vinyl on the trailer had a lot of bubbles, so before I picked up I wanted this resolved and was in the due bill. This was never done. They were going to give me a discount on the s7 furrion camera. What I got was the 4 inch and they also overcharged me for the camera which was more than the s7. All they said was I don't know where that price came from. If I didn't notice, I would of lost quite a bit of money. After I took the trailer home, battery would not hold. They kept saying that you need to charge it, take it on a few trips. Eventually the cells were bad. Why was this not checked during their pdi? Parts came off in the trailer and seats were not secured. This is why I don't think inspection was done. Just recently in September 2022, I wanted to speak to setvice. No one ever picks the phone in service. Been calling for 4 days straight. Cannot leave a voicemail and phone keeps ringing. Finally got a hold of someone and it's always excuses. Said need to write my name down to schedule a service appointment and will call me back. It's been a1 1/2 weeks and still no response. Worst service. read more

Worst RV dealer around. Heed the other warnings and go elsewhere. Zero after purchase care. Service dept. is horrible. They just don't care after they get their money. read more

We recently bought a Grand Design, RV, our selling dealership was Blue Dog in Bakersfield, we were told they bought out Holland RV and that they could now do warranty work for Grand Design. They're now an authorized seller/repair center. I have been trying to contact them for the past month. I get switched to extensions that have voicemails and no one ever returns our call. We had to get Grand Design in Indiana involved. I'm fed up with these people and would not recommend them to anyone. Just tried calling them now, 10:34 am and guess what? It went to Joe's voicemail. read more

we brought our 2021 GD Reflec 303RLS for body damage repairs due to another camper accidentally hitting the side of it w his Jeep.. also decided to have our rig serviced. Larry Cunningham took care of everything, dealing with the insurance company for the body damage and with the extended warranty on the discovered brake assemblies and front axle damage. All handled professionally and with everything completed and ready as promised, just in time for our planned trip! Larry was always prompt with return calls and emails! We highly recommend Larry and Holland RV Center in San Marcos for servicing your RV! Thank you Larry! Glenn & Sharon read more

We have been "window shopping" at Holland for 8+ years. We dreamed of owning a trailer and last week we picked up our Grand Design 28BH 5th Wheel. We had spoke to Keith many times over the years and we were finally financially able to pull the trigger. To say Keith (and AJ) were patient with us is an understatement. We started at small travel trailers and moved to larger travel trailers and then moved to 5th wheels after many visits (and buying a new truck). We had seen the same trailer advertised suspiciously low out of state and while we thought about making a road trip to get it. The idea of having a local dealer that can go to bat for us when/if we need service was worth paying a little more. Keith got us a good deal and we could not be happier with the purchase. Bob who did the walk through inspection was very patient with us being first time RV'ers. He was even available by cell on our first trip if we needed any help (He did respond via call/text) While we haven't needed service yet, I am hoping the 5 star service continues. If not, will repost ;) Thank you Keith for listening to our needs and recommending the perfect model. read more

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Just purchased a travel trailer yesterday, Leslie and Greg were nothing but helpful! They made the experience so easy, almost too easy haha. With a smile they were willing to show us every trailer we had a question about and we're extremely knowledgeable, I will definitely recommend them to my clients and family alike! read more

I bought a new travel trailer from them on 9/30/22 and brought it in to have some warranty work done. All items were quickly fixed in one week. Excellent service overall. No issues. read more