I had such a wonderful experience with the staff when my Uncle passed. They were very understanding…read moreabout our financial situation and worked with me and my relatives so that the funeral was so nice! I highly recommend them!

It's a shame how bad they went down hill. I grew up around the corner from this place. I had my…read morefather pick up by Garland Brothers. He didn't return my calls or anything, until he realized I had money and will be paying for allot of the funeral expensive myself. Please go the Farone & Son, Inc. Funeral Home They a excellent job on my other family members. I will take all my family members thier.

For my grandpas funeral we used Pirro and I can't express enough how amazing they were!…read more They were very personable and helped make the whole process seamless and as painless as possible. They showed respect and went above and beyond for everyone in the family, especially my grandma. I'm very pleased with the work that was provided by this funeral home and I highly recommend them. My grandpa looked lively and his casket was engraved beautifully. I really can't say enough good things!

We can't say enough about the exceptional service we received from the Pirro family. From the time…read morewe visited their office to review arrangements for our father to the moment we said our final goodbye at the cemetery, the Pirro family made sure every detail was taken care of. They guided us with care, comfort and kindness and we cannot thank them for the way they handled our grief. They treated us like family thought the entire process. THANK YOU PIRRO FAMILY! The Family of Elia Q. Sousou

When my husband passed away in Upstate Hospital while we were on vacation, Kevin was kind and…read moreresponsive as we navigated a difficult situation. He processed our information and got the required death certificate for us in what had to be record time. When we had a problem later on (I had transposed a number on the death certificate, he made it right.

Please Look elsewhere. I have had aunts and other close family members buried with Farone. When my…read moremother most recently passed away I thought of this place first. I scheduled a sit down and met with Juliana she had NO remorse or sympathy and pretty much snobbishly asked "well what do u want." the establishment was grim, chairs and furniture was very dated and upcharges for EVERYTHING. Overall, this establishment seemed money hungry more than compassionate and eager to help when going through such a difficult time. Try Newcomer instead!

Recently my wife's mother passed away at a nursing home in Oswego. Her mother had been in Florida…read moreuntil recently and was there not quite two years. We needed a funeral director that was local and she reached out to Dowdle funeral home. Adrian was there to help in our time of need. We also needed to transfer her mothers prepaid funeral planning services that we did in Florida, to make matters more stressful and complicated, but Adrian and his team took care of everything which was a great relief to our family. We were very impressed and comforted with their service and would highly recommend them to any family in need. Thank you The DeSantis family

From the owner: Family owned and operated funeral home.read more

Really excellent. In this situation you often have to make lots of decisions in an unknown domain…read moreunder stress. Kevin and his crew used their knowledge and judgement to guide us through with real compassion and caring. We wanted a basic cremation so Kevin listened, advised, and made it happen. They handled pickup, crematory, death certs, and obits. We decided as a family that we would take the amount that would have been spent for exactly the same service elsewhere, and donate it to our favorite charity. This was the greatest value that Kevin gave us: spreading some good karma out of our loss. Unreservedly recommend.

We lost our uncle unexpectedly and had to work through making arrangements from across the country…read more Not knowing the area or having any recommendations we lucked upon finding Kevin on the internet - and let me tell you what a blessing he has been to me and my family! He walked us through everything over the phone, was very patient with all my questions and ended up handling everything for us so that we could focus on other things. When we landed in Syracuse, we had to hit the ground running to take care of other odds and ends. Kevin met up with us eliminating the need to stop by his office to obtain the death certificates. He definitely went above and beyond to make things easier on us - amazing customer service! Warms my heart to know that there are still good people in this world - and Kevin is definitely one of them. I would highly recommend to anyone needing his services! Thank you Kevin!

Claudette's flowers never disappoint. My birthday bouquet is beautiful and amazingly fragrant…read more The colors are bright and the flowers are fresh. They look wonderful as my table center piece. % quality.

You can't find a pair of nice, friendly, and hard working women as the two who work here. They not…read moreonly strive to get beautiful flower arrangements delivered to locations on time, Claudette spends a lot of her spare time mowing the lawn, trimming the bushes, and maintaining the Forever Garden for the church next door. When I buy flowers there, I describe who I'm buying the for, and I let her use her expertise to create a work of art.

Highly qualified and highly professional when making prearrangements for a family member.read more

So you typically don't see funeral homes reviews mixed in with restaurant raves and dentist…read morecomplaints, but on the off chance this info is useful to someone in the future I wanted to post it. Typically funeral homes are not something you shop around or compare to much, but we found ourselves facing a terminal diagnosis with a few months to prepare. Knowing nothing about funeral home I just kinda stopped in on one. After 3 trips and lots of bad information, bad care, and not returned calls I said this is not how it is supposed to be. I sought out recommendations from others (which I should have done first with this type of service) and Zirbel came highly recommended. I talked to them and instantly knew this is how it is supposed to be. Caring, receptive, quick to answer questions. We were able to plan just want we wanted and they did an incredible job. Karen was extreamly wonderful and we could not have asked for better service. So on the off chance you don't have someone you can call and get the recommendation we got, I wanted to share our good experience in a sad situation.

My family had a very good experience here with this local funeral home. During my father's…read morewake/funeral all our requests were met & they exceeded our expectations. We felt like we were treated like we were apart of their family. We needed assistance in having some of our wishes being met & we were given phone numbers & contacts that would allow those wishes to be met. We found the director very easy to communicate with & any questions or concerns were answered in short order. I myself, live in another state, however, the director made sure I was able to be apart of the decisions & contacted directly until I could arrive in state for the ceremonies.

At first I really liked "T". I thought he was a nice guy with a therapeutic voice, saying all the…read moreright things to a grieving family. Turns out he is passive-aggressive, judgy, and sneaky: My sister-in-law had agreed to pay for the funeral from my brother's very significant life insurance policy. "T" knew this from the outset - yet when she didn't pay on time, "T" called to collect from me instead. I said I would help him collect by working on my sister in law - on condition that he not remind her that as a second signatory on the funeral paperwork I could be forced to pay instead. In return for my help, he was happy to agree. Guess what? He went ahead and told her everything anyway - that if she doesn't pay he can just bill me instead - and WORSE, that I had asked him to hide this from her. He gave no thought to issues this may cause between us while grieving the loss of my brother. And it wasn't even necessary because she honored her agreement to pay anyway - but what does this say about "T"? Why would he betray an agreement and backstab someone trying to help him? This was wayyy out there. I think we've all met people like this - quiet demeanor, pretend to be nice .. but for their own reasons plan out sneaky ways to undermine you. Additionally, when I called "T" later to get a copy of a certificate, after the bill was paid of course .. he rudely refused to give it to me. He lost that therapeutic voice and, with a very snotty, judgy tone said that since I wasn't the "paying" party, I could go ask my sister in law. You tell me if this is the type of person you want to deal with while grieving.