I used this DJ for my daughter's Bat Mitzvah as an addition to a live band. The owner of the business, Bill Boettcher, told me less than 48 hours before my event that he would be sending a substitute when all along I was told it would be he at my event. All during the time before my event he was extremely difficult to reach but I let it go because my primary music was to be through the live band, who was fantastic. But there were reasons I also wanted a DJ and my reasons turned out to be valid.
The DJ Bill ultimately sent was ok. the music was fine and really there was nothing in particular I needed to have the DJ do or to discuss with him so no complaints. But the motivator, as sweet as could be, did not seem to know her job. I had to tell her when to give out items and if I hadn't told her we would still be waiting. Only during the last hour did she do any kind of interaction with the kids. There were no games as I had been told there would be and items that were specifically ordered for my event, I never saw.
All of this didn't leave me thrilled, but the worst was that I wrote to Bill after the event and let him know I just wanted to talk to him. I wasn't going to make too big a deal of it but I thought maybe the motivator was new and simply needed some guidance. I didn't hear back for a week and when I wrote again, I received a rather rude response admonishing me for not being more patient. He didn't like some of what I wrote in my second e-mail (which did indicate I was upset he hadn't responded yet)and indicated that was the only reason he was responding despite being so busy. Had he only written originally and asked me to wait until things quieted down I wouldn't be writing this. But he stated right out that he only responded to me because something upset him.
Yet he didn't feel it important enough to answer me when I was upset, didn't feel it important enough to make sure things had gone well, and overall didn't think it important enough to provide good customer service. I don't know if things would have been better with a different motivator and if the owner had done my event, as originally planned. But he (Bill, the owner) is extremely difficult to reach when things are going well, and pretty much not at all unless he feels it is important. I would not use this company again. read more
