This location is our 1st choice for bird seed for our parrotlet. The coupons we get in the mail are…read morethe best why I gave an extra star!

I love shopping here. Everybody is very helpful. They have great dog wash bays. And the delivery…read moreservice is very economical and fast.

Jordan is a great groomer! Gabe, our 7 yr old, cockapoo looked so handsome sporting a youthful…read moresummer cut. The service at Kriser's is great! Appointments are best made over the phone in order to take advantage of any discounts or promotions I have never had any issues with their list of service options I selected. We are happy customers!

Let me start by saying that our original groomer at this shop was wonderful with our miniature…read morepoodle. She took the time to hand scissor any extra hairs for that show cut/groom. She also assured us that the dogs there were never caged unless it was necessary. I let them know that I was waiting in the area (Starbucks across the street) and that there should be no need to ever cage her. She also stated that they worked on one dog at a time, which is why I'm willing to pay extra. Jump to about 1.5 years ago. I came in and was told that the groomer that I had scheduled for was no longer there. No phone call, nothing. That my dog was now going to be groomed by a very experienced lady that had recently owned her own shop. My dog and my new poodle puppy did get used to her and no problems there, once she learned how we preferred them to look. Then again, a groomer change. Only this time the groomer mentioned that she was leaving at our last visit. I was shocked as I think she had only been there for a few months. Under her breath she said, there's a reason groomers keep leaving. That should have been my warning! Unfortunately I continued to book appointments with whoever was available and that was a BIG mistake. During this time they were being groomed by random (but very nice girls) that didn't seem to have any experience at all with grooming, let alone poodle cuts. We were very disappointed with each cut, but I kept telling my family, at least the hair will grow back. Jumping to this February 2025. We had an appointment scheduled with a groomer for a Sunday afternoon for both dogs (we would keep one with us, return in about 1.5 hrs & switch out the dogs, to keep them from being in a cage). This would have been the 2nd time this groomer would work on my girls. I received a call on that Saturday from the owner(??) stating that the groomer would not be able to work on our dogs as she had quit. The lady on the phone wanted me to quickly make a decision to change to another groomer. After asking if they had any experience with poodle cuts, she became very defensive and stated that all groomers can do all cuts. Well in my experience this is not true at all, especially at a location where we are the only poodles they do (was told this by a groomer). I refused to just switch people and asked her to talk to all of her grooming staff to see who was qualified to do poodle cuts and call be back later in the week. I never received a call, but mysteriously I received 2 text reminders for new appointments. I refused/canceled both. My daughter and I have a little experience keeping our 2 dogs trimmed between grooming, so we decided to try our hand at it and look for a new groomer location. So you would think we were done with all that craziness, problem solved!? Well when I went to trim the nails of my now 1.5 year old puppy, my sweetheart of a poodle, my only dog to fall asleep while being groomed(yes she does); she cried, growled and snapped at me! I had not even touched her with the trimmers! I was devasted. I have raised dogs all of my adult life and I have prided myself for having very well acclimated dogs, even to nail trimming. She has been worked with since she came to us from the breeder at 8 weeks. My only guess is that something happened at that last visit in January 2025. And after reading all the comments here and on Glassdoor, I can see why. PLEASE DO NOT USE THIS STORE FOR YOUR GROOMING!!! And make sure you look into any other place you go to have your pups groomed. One incident can mar them for life. Now I will have to see the vet about meds or some other way to get her nails done. My poor sweety...I feel so bad, as it was my responsibility to protect her.

About a 1-1.5: Two Bostons is a pet shop located in DT Naperville, and they offer a good variety of…read morefood, treats, toys, and accessories. They also had a bakery case of various treats that you can purchase for your furry friend. Unfortunately, there was no greeting or any offer for assistance from the staff; it was just an awkward and an uncomfortable experience. We were in and out within a few minutes, as we decided to keep on moving. +standoff-ish staff +good selection of food & treats

Me and my wife recently stopped by here to see what this place offered. My wife has been here a few…read moretimes but this store is absolutely great! It features a great variety of upscale dog and cat food, toys, a custom name tag machine and many accessories to summarize. There's an upstairs as well with plenty of items as well up there. Staff here is very friendly and a service here was exceptional. Pets here are also welcome since we saw a few inside.

Nothing but the best for our little girlie. We always try to make a stop here when we're in the…read morearea. This area of town is super pet friendly and we love letting her stroll around finding new places and meeting new people. Our most recent visit we met 4 Luna pups of all sizes. Our main reason for visiting was because we wanted to grab a sweet treat for our girl for her birthday. They have pup cakes and cookies, endless toys, treats, food, pig ears, sticks and more. We always find something new to snag each time. The staff is always super friendly, and are great with pups. They also have a pup fountain if your pets get thirty with fresh water coming out just inside the shop.

This place has the healthiest and best treats for your dogs. The staff is also always so friendly,…read morehelpful and very knowledgeable with the food there. I drive all the way from Yorkville to go there. My favorite pet store hands down!

Kudos to the staff at this store! Jaz was so helpful in assisting me with scheduling an appointment…read morefor my little guys. They enjoyed a spa day with Jenny, who is an awesome groomer. My three little pups look amazing--she truly went the extra mile to make sure they weren't stressed, and they were happy and relaxed when I picked them up.

Once again the dog wash station was filthy. This time I went in the afternoon. I had to call over…read morea team member to see how disgusting it was as they were just standing around talking. She even seemed surprised at how gross it was! She said sorry and that they were short handed but no one was working. Just standing around talking. I have complained over and over. The last response said to give them a call. Everytime I have complained they just offer me a free wash.

Very clean and friendly place. My dog was happy when I picked her up after her grooming. Will be…read moreback

Hit or miss. Maybe there's a high turn-over here? As…read morehappened to us before, the groomer who twice did such a good job, everything I asked, had left, so we had someone new. Disappointed in the last grooming.

Nobody even welcomed us when we went inside . The tanks are all dirty . This Place smells so bad …read more Looks like a underground bunker for a illegal weed farm or something . Would not recommend buying anything from them . They are way over priced anyway .

There's nothing like an "old fashioned" pet store! The personalized attention is beyond belief at…read moreTropi-Quatics Pet Center. My husband and I have 5 aquariums and stopped in to browse (and perhaps get some cherry shrimp) for our newly set up micro-tank. Josh was like a professor as he explained about plants & fish! We walked away with an array of knowledge garnered from Josh and Mike, along with a plant and a few other items. Thanks guys! We LOVE your store!

This review is being updated for Petsmart grooming services. For $25 (weekend price), my dog was…read morebathed, brushed, had his ears cleaned, nails trimmed and hair cut. They did a great job, my dog is napping on the floor now, so this is beneficial to the dog's health and any peace and quiet you might need at home! They also sent him home with a report on how he behaved. We've only had him a week, so it was so helpful to hear how he interacted with other people and dogs without us around. We were told it would take 3-4 hours for them. I made an appointment that morning, and I didn't understand how grooming could possibly take that long. At first I looked forward to the time I'd have to run errands. But I'm a woman who enjoys hair and make-up, but even a day at the salon doesn't take that long! When I arrived to pick him up, I realized that there's a "holding" area for the dogs. I don't like the idea of my dog having sat in a cage, waiting to be groomed. I'd understand it if I were a walk-in that there would be a wait. For the $25 price, it's totally worth it. And my dog seems totally fine, even if he did have to wait in a cage for a little while. The employees were all really nice to my dog too. Maybe that's why I've been so turned off by the customer service - people work at Petsmart because they like PETS and aren't people persons? I will definitely go back. I just don't recommend expecting people to be readily available if you are looking to purchase new items for your dog and are completely clueless, like I was.

Visited the not-so-lovely PetSmart location because I was running some errands around Naperville…read moreand Aurora area, so I figured I would make a return, which, per the policy that I see online as well as on the back of the receipt, can be made at any PetSmart location with a receipt, which I had. They could also confirm by looking up via phone number connected to the PetSmart membership. I was told by manager Amy Gunderman that I had to make the return back at the original purchase store....odd. I have returned exchange-purchased items at different locations in the past, as a matter of fact, within the last 2 weeks, so why would no other store not have this issue or problem... oh, got poor customer service. They can't even uphold their own corporate policy. I won't be visiting this Location ever again.

Although a cute set up, puppies in playpens is not okay . The prices are a bit steep for a "puppy…read moremill type" pup. These puppies should be in a place where they can move and socialize, learn basic things-it's never to young to start training a pup. Unimpressed.

This place is truly terrible. Puppies crowded in cribs. Crowds of people swarming the cribs…read more Employees just standing around, barking at people not to touch the puppies. These pups are way overpriced and the money clearly isn't being used to give them a more humane environment. No running and playing? Just stuck in baby cribs? I wish I'd never walked in here. It depressed me so much, I had to exit quickly.

My dog had been going there for years without incident. During one visit, another dog bit him and…read morehe was taken to the veterinarian. I was required to pay the veterinary bill after being told the incident was my dog's fault, despite his having no prior history of aggression or issues. Since then, we have moved to PetSuites Naperville, where our experience has been significantly better and we are much happier.

This is the best, most stocked, easy to locate products and learn about their additional services,…read moreone stop shopping experience. If you love your pet and been looking for a wide selection etc etc.. This is a large pet goods shop. Randomly visiting the area and after walking my canine niblings (sister's) at Naper Riverwalk wanted treats and ice cream. They offer singles and packs. Ben & Jerry's or a probiotic mix sorbet. These dogs love both but you should allow the novelty to melt a little before serving.