My primary doctor is in this building, therefore, all my records are there, that is why I chose…read morethis urgent care. I landed in Nashville not feeling well, called and confirmed they close at 9. Drove the 2hrs & 40 minutes & arrived at 8:40. When I went to sign in I was told by the receptionist who was wiping everything down that they took there last pt of the day, but she would give me the paperwork & I could come back in the morning. No where on the website or during my phone call was I informed there was no mention of a cut off. Besides there was only one person there. I found her & this policy extremely unprofessional, uncaring & not in line with a medical oath. If I was told this I would have stopped at an urgent care in Nashville. Meanwhile it's 1am and I feel horrible with a fever.

I've been to this clinic at least once a year since we've lived here. Up until recently, the care…read morewas pretty good. I'd explain my usual upper respiratory symptoms and based on severity, I'd get a shot or a prescription for antibiotics. Nothing really out of the ordinary. But here recently, I'm not quite sure what has changed but they don't seem quite concerned with helping address the problem. Long story short, we were with MS family for Christmas visits and arrived home on the 23rd. A week prior I'd noticed my ear was a tad irritated. Normally if it continues into the next morning I know I've got a problem. This time it didn't, but started again almost nightly. Fast forward to the 23rd on our way home and my head was stopped up and my ear was hurting! I made my mind up to go when we got home. It was more or less brushed off as possible UR infection or it 'could' be viral. So here, take this prescription of antibiotics and wait 3 days to start! I did not, I knew exactly what was coming, I asked for a shot. Denied. The day after Christmas my fiancé had the same symptoms and went in. She too was brushed off and told to take mucinex and nose spray. So here we are, a week later, BOTH of having taken a round of antibiotics and this mess has settled into both of our chests. We're both pretty convinced we now have bronchitis. Hooray for treatment right? Then I find out that my MIL had these symptoms and went to a clinic in MS! She received a steroid shot, antibiotics and she's perfectly fine now. I feel we were severely let down! We're looking into a different clinic in Lenoir City that's not in UT system.

Dr Milhollin is by far the best doctor from whom I have ever received care! He is caring, patient,…read moreand understanding while pragmatic and extremely knowledgeable. My husband and both of my sons are and have been under his care for years. He moved his practice from the Blount system in Alcoa to the Covenant system in Lenoir City- wise move in my opinion due to the level of quality of care one receives from Covenant in comparison to other health systems in the area. Though his new office is more of a drive for us it has definitely proven to be worth the sacrifice of time for the level of care you receive from Dr Milhollin and his staff. Thank you so much!!